12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Ford South Fort Worth

I began my search for a F-250 with Autonation about two weeks before purchase. Was focused on a used 2020 F-250. I agreed to the price and we had a handshake agreement. I asked for three items to be added to the truck: Spray in bed liner, change the tailgate out for one which had a step to get into the bed, and to change the black Goodyear Wrangler tires for the exact same tire but with raised white letters. Told them I was willing to pay for the difference in price. The bed liner was no problem, but the salesman told me to get the step on the tailgate would cost me around $6000.00. Keep in mind that the 2020 tailgates are removable and the step added to the tailgate on the sticker costs $350.00. Concerning the tires, the sales manager agreed to change the tire for me. I tired to negotiate on the tailgate step but they would not budge so that option was out. I submitted my credit app, told to come pick up truck in a few days. I contacted them three days later to discover my used truck had been sold. They said I could not get the financing needed. No phone call, no information before selling the truck, nothing. So we began the process of looking at new 2020 F-250 trucks because they could finance a new one for me 'no problem". We agreed on a truck, agreed on price. But this time they would not even discuss changing the tires out for me. They just flat said even if I was willing to pay for it they would not do it. Ok, still a good price for new truck and we agreed that I would pick truck up on Wednesday (August 26 2020). I arrived at 11AM as agreed. They told me they could not locate my truck, that it was on another AutonNation lot and that they could not get the truck from the other lot. They said the truck was about 15 minutes away so I offered to go there to pick it up. No that would not work, I was told. So they asked if I could look on the lot and pick one they already had at the same price already agreed to. I agreed to do so. We we finally got ready to sign the papers the finance manger apologized to me and mentioned that when I arrived to pick the truck they had not even run my loan approval! Pros: I got a great truck at a fair price, the finance manager Sam Ramadan was great to work with. Cons: 1. Still not totally sure what really happened to the used truck (maybe someone came in offered higher price to buy it?). 2. I was amazed at how unwilling they were to work with me to add a few items to the truck. I mean same tires but with raised white letters? Change out the removable tailgate for one with step? For a dealer so large I found it hard to believe that could not be done, especially if I was willing to pay for it. 3. They appeared completely disorganized no loan approval or truck on campus but they agreed for me to drive in to pick it up? 4. For what ever reason the sales staff/management were difficult to work with. In the end it all worked out (except for my tires and step), I love my new truck, and feel it will last me many years.

Michael Hurley Sep 1, 2020

I’m usually not one to comment or leave positive nor negative reviews, specifically at a new car dealership, however I think I would be doing the public a disservice if I didn’t share the below experience at AutoNation Ford with you all. To start off, I scheduled an appointment on 6/18 at 6pm to see a Ford Raptor that I eventually purchased at AutoNation. I received a confirmation text message from Doug Welch at AutoNation on that day at 3:33pm for my 6pm appointment. When I arrived, I told the receptionist that I had an appointment with Doug Welch. Doug shortly came to see me only to tell me that he was busy with another client and could not honor my appointment. I waited for about 5-10 minutes in the lobby until they finally appointed me salesman Jeff Jaramillo. I notified Jeff Jaramillo that I was there to see the Raptor that was on the website, unbeknownst to me things would only get worse after that. Jeff notified me that the Ford Raptor that I was interested in was at different location. He moved on to show me a different Raptor that they had onsite. I wasn’t convinced as the Raptor on website was black and the one he was showing me was blue. Jeff drove me to the other location to finally see the Raptor I inquired about earlier that day. I looked at the truck and eventually made decision to move forward with the purchase 2 days later on 6/20 after negotiations for my trade in. Once the negotiation was complete with my trade in, things got even worse. I asked Jeff Jaramillo and the finance team to exclusively use Fort Worth Credit Union as the finance company for this purchase as I had used them early in June and had received a 4% finance rate with my credit worthiness. the finance team came back to tell me that Fort Worth Credit Union was offering me a 7.8% Interest rate for this purchase, however Fifth Third Bank was offering me a better deal at 5.8%. I was astonished with that rate, and I voiced my concern to Jeff and the finance team at AutoNation. The finance team assured me I was getting the best rate at the time based on my credit. I took their word that night and completed my purchase using Fifth Third Bank at 5.8% as they suggested. .I ended up spending hours at the dealership doing paper work as they initially made a mistake and financed the blue Raptor instead of the black one. The whole process needed to be re-worked for the correct vehicle. The following day I drove to the Fort Worth Credit Union to ask them about the 7.8% rate they offered me according to AutoNation. Fort Worth Credit Union was dumbfounded as well as they notified me that the rate they provided AutoNation was 4%. Fort Worth Credit Union suggested I go back and demand AutoNation to make the changes required to finance through them and receive the 4% interest rate I qualified for. At this point I was irate, and paid a visit to my friends at AutoNation. I notified Jeff and the finance team of the situation and told them this was unacceptable. Their rebuttal to the situation was that there was a misunderstanding and oversight on the rate provided by Fort Worth Credit Union. The manager came out and told me they would change my rate. Again I spent several hours forcing this dealership to make things right. Eventually, they finally corrected all of their mistakes and gave me the updated contract. I could feel the tension in the establishment and I noticed they weren’t very happy. I wasn’t a happy camper either and told them that this was my first and last time purchasing from them again. Completely unprofessional. This by far is the worst experience I’ve ever had at any dealership. They flat out lied to me initially by scheduling me in to see a vehicle that was not at their location, Doug Welch was not prepared for my appointment, and most importantly, I was lied to when it came down to the finance institution they suggested I go with, along with the supposed rate Fort Worth gave them (7.8%) at the time they pulled my credit. AutoNation has no integrity and CANNOT be trusted. Please be careful when dealing with this dealership and ensure you do your homework. If it wasn’t for my stubbornness I could’ve lost thousands of dollars.

Esau Carballo Jul 1, 2019

I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediately saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. Turns out, it was in some salesman's pocket the whole time. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

Radbat76179 Aug 21, 2016

On 9/17/2014 I Saw the a truck I would be interested in on AutoNation South online inventory. Drove into the dealership in my trade-in truck. As i was driving out to think about buying the new truck, I was intercepted buy salesperson Mary M. I drove the truck, liked it and told Mary to call me with the best, no haggle price on the truck and that I only wanted to finance the truck at the best rate over 36 months. Called Marry back and said I liked the Ford. What was the best price net of all incentives and interest rate if I qualified. I agreed to the price so, THE SALES PROCESS FROM HELL began. Got there at 4, told them we had dinner guests at 6:30, Mary assures me no problem. Time stands still when buying any car but this was exceptionally painful. They check out my trade, check out my credit and come back with a written "financial and deal" offer. Mary and I went over the offer and I had questions about the interest rate and trade in allow. Mary said not to worry, good credit rating would get the 1.99 offered and there was an additional incentive from Ford to increase my low trade allowance. No doubt I was feeling the fast talking excuses coming my way. I said, let me be clear. If my credit rating comes back good, the price is this, and I circled it and Mary marked it, the interest rate is...... Mary wrote down 36 mo @1.99% , $3,000 down on my credit card. I said, "this is the deal I am accepting based on my credit rating being good. Mary agreed and said yes. I signed the agreement across from where GSM, Tom A. signed the same page. My credit rating came back very good. I thought the deal I signed and Tom A. signed was done and we just have the documents to complete and I could still make dinner with my wife and company. AT THIS POINT, IT ALL FELL APART!!!! I reminded Mary that we had a clearly understood deal explained by her in writing and signed by Tom A. and me. Mary said that this was an honest dealership and they would stand by the deal and make it right. NOT A CHANCE IN THE WORLD. Apparently Ford offers 1.99% or $2,200 in rebates but not both. I said, I'm out, you guys reneged on the written deal. Mary tells me to just wait and let her excellent finance team work to get me 1.99% from a lender. Good news, they got me 1.99. However because it isn't from Ford, the truck price now goes up an additional $2,200. At this point, I made them an offer including a bed liner for my truck. Tom A., (the man behind the curtain) rejected my offer and counter offered at $500 more than the agreed offer and no bed liner. I wanted the truck, I had been in the process for over 2 hours. I agreed to pay A.'s offer realizing that I'm screwed. Tom A. reneged on a written deal clearly explained, understood and agreed upon by A.'s agent, Mary M. At AutoNation South sales, it is called good work. Overall it was the worst, most horrible car buying experience in my life. Absolutely every bad thing you hear about car buying happened to me. I'm not judging any of these people personally. I am judging their professional conduct on a business level. I found the dealership on 9/17/14, AutoNation South, had poorly trained sales person, unethical and dishonorable GSM tactics. Obviously just my observation and opinion. I called and got the new car manager Steve R. and told him the story on 9/19/14. He said he would look into it. On Monday, 9/22 Steve said Tom A. would agree to split the cost of the bed liner at $200. Apparently, the dealership was loosing over $300 on my truck deal. Not my problem. Tom A. set the price. I asked Steve if the $200 meant I could not tell the truth about this deal in a review. Steve said tell the truth. Here is the bottom line. There are lots of nice reviews about AutoNation South and some of their people here to read. Read the reviews where the deal had some problems. You can risk it and hope your deal is a good deal and buy from this dealership. Or, you can be smart with your money and go to just about any other AutoNation Ford, like the one on Bryant Irvin Rd. and increase you odds of having a much better car buying experience. It has been my experience that Quality, training, integrity, honesty all start at and reflects the dealership GM and GSM. Again, just my opinion and observation. Good car buying.

stella2015 Sep 23, 2014

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Recent Reviews from AutoNation Ford South Fort Worth

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