About 4 days wasted waiting to get my Fusion serviced at this dealership. Just over 8000 miles into the car and the CV shafts are failing. So called this dealer and taked to JERRY, a service advisor. My whole point coming here is because this is one of the few dealers that offer loaner car for services taking days. Yes it takes days for the dealer to insert a washer or replace a CV shaft. JERRY addured me over the phone the week beforehand that he'd have a loaner car available, and I madenit clear sevral times that thats why Im coming to this dealership. Uolpon my arrival he asks for my license and insurance, standard procedure. He then tells me their is nothing I can do since Im 20. He waits for me to show up to tell me he cant do anything. Time I could have spent searching other dealers wasted. Smug attitude too. Other dealerships in the area Ive had to drop off my car at one time fornthe day and a second time for a week both put me in a loaner car. Why didnt I go to those dealers? One is in Grapevine and thats a drive, the other I never bothered, both those dealers had no loaners cars at the time anywa which is why I came here. So thanks alot for wasting my time JERRY hope you see this. Im looking for more of a dialy driver for my 40 mile one way commute and I assure you I wont be buying here. Arlington here I come..

I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection! My advice is to NEVER step foot inside any Autonation dealership!!! I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that. This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke!

I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! All this after their 125 point inspection! My advice is to NEVER step foot inside any Autonation dealership!!! I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that. This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke!

Very happy with the service and courteous progress updates from our service manager. This is our first service experience after buying new from AutoNation. Recall item was in stock and appointment options was helpful for our schedules. Love our F-150 Lariat! The only reason this is not a perfect rating: no after-service wash. Step up AutoNation! 🤠

Great deals and overall excellent service. It was an Great experience.

I got a Beautiful Explorer XLT today thanks to Andy Pham! He was attentive and concerned with my vehicle choice and keeping my payments within my budget. If you want a honest, no hassle purchase check out Andy!! He will not fail you!

Great service and the truck was ready fast.

Made appt for an oil change and tire rotation. Also needed transmission looked at on my '14 Focus. Car was done in a timely fashion. However, NO one called me to tell me it was done. Also, all they did was adjust several transmission components, supposedly back to factory specs. While it does drive better than it was, it is NOT like it should he. Clutch needs to be replaced but they went the cheaper option of adjusting only.

great fast friendly service. i wasn't overcharged. the work is good quality.

I have had an issue with my 2016 Fusion's transmission. Jerry Fisher in the Service Department has taken excellent care of my problem. I have always had great service with the rest of the service department with routine and scheduled maintenance.

Fastest car I have ever bought. No running back and forth to manager. Have had excellent customer service from Jerry Fisher, my service advisor, and Holly the sweet cashier who always finds me some type of discount that I was not aware of when I pick up my car and pay.

Best place ever to buy a car. They delivered for sure.

Overall a very good experience buying a new Mustang, sales people Mary Monroe and Doug Welch were very easy to deal with. Both were professional made the experience of buying a new vehicle pleasant, love the Mustang!

Couldn’t have asked for a better experience with this dealership’s service center (Especially being from out of state!! Jerry was super nice and explained everything from beginning to the end. He took the time to show us what was wrong, what they did and what I needed to do when I got home. If I was ever in the area again and needed help, this is definitely where I would go!

I have purchased many new vehicles over the years, and auto nation gives me the best personal care and speed of any dealership that I have ever dealt with.. Highly recommend !!!

I took my Escape in for several repairs and a recall repair. Service was prompt and is excellent!

I will never take another Vehicle to be serviced here again...... I was over charged/billed for the part being installed buy 66.59 for a $208.10 part, I was bill $274.69, and Labor charge of $351.43 is way to much to have the Ignition Lock Module Replaced that works out to $175.72 and hour for labor, and that was supposedly had a Military discount applied the price. Before the discount it was $700.10.. At most should of taken 45 minutes to 1 hour to complete, not 2.5 hours and they kept the vehicle overnight and it wasn't ready till after 1 p.m. the next day. That's why I normally do my own repairs.

I will never take another Vehicle to be serviced here again...... I was over charged/billed for the part being installed buy 66.59 for a $208.10 part, I was bill $274.69, and Labor charge of $351.43 is way to much to have the Ignition Lock Module Replaced that works out to $175.72 and hour for labor, and that was supposedly had a Military discount applied the price. Before the discount it was $700.10.. At most should of taken 45 minutes to 1 hour to complete, not 2.5 hours and they kept the vehicle overnight and it wasn't ready till after 1 p.m. the next day. That's why I normally do my own repairs.

Everything was done with excellence!

Well two tech didnt show for work that day and i was in a hurry. Maybe ill try again.

Really set of friendly staff. I came here to get an oil change. I love it since they allow for appointments, dropped my car and was in and out in an hour! Only thing is I wished them came to me and asked if I wanted my air filter replaced. They marked it on the paperwork that it needed replacing but didn't review with me. I would have had it done while I was there to save me another trip.

2 stars because we actually liked the salesman but hated the no "haggle approach" we found the same car in better condition, newer and less mileage for 1k cheaper. The car we looked at had inoperable rear windows and a busted taped up key fob but they did not want to negotiate. Honestly liked the salesman but not so much for the dealer. I ended up buying from a smaller dealer who allowed me to take the care for a pre purchase inspection and Im confident I bought the better car. Do some shopping your really paying for all the overhead on these used cars.

I was talk to Randall Cook salesman and have excellent service and ease buying used car. Peoples was friendly at AutoNation dealing good customer service, Thank to Randall Cook , very good salesman. Bless him.

Never again! Never Again! Never Again. Don’t know about the sales dept., but DO NOT take your vehicle here to be repaired!! never again!!! Never again!!

Service was good but they couldn't figure it out how my tire got flat with no puncture or nail in it.

still waiting on parts. no touchscreen working properly since March. great success before the touchscreen.

had excellent service during 100k maintenance inspection and service on my 2013 F150

We had an extremely pleasant, easy and hassle-free vehicle purchasing process with Eric Victor. We will be returning for future purchases.

Horrible experience

Sat through a 2.5 hr oil change. Others waited much longer. I had made an appointment the week before.

Absolutely great place. Friendly, knowledgeable staff. I highly recommend this place.

The Deal went smooth and moved in a timely manner Thanks The sales people were very professional and courteous the finance manager was personable and did a good job with financing thanks. My wife and I are completely satisfied.

I went Friday after work to look at a used truck I saw online and honestly I dreaded going to a big dealership. I have had numerous bad experiences with other dealers but autonation is different. I wanted the truck but it needed a few things and they took care of those things without adding the cost to the truck. They had it listed at $1,000 under blue book and they stuck with that price and even gave me a lot more for my trade than I ever expected. I got there at 3:45pm and was driving out in my new truck by 6:15pm. Doug Ball and the whole team were extremely friendly and only wanted me to be happy with my purchase. When I’m ready for another vehicle I will be shopping here first. Thanks for everything guys.

I made an appt for 745am and arrived 20 mins early for an oil change that I’ve already paid for and they tell me its gonna be 1.5 to 2hrs getting it in. I would’nt buy a skateboard from these people. Their customer service is horrible

We have doing business with Ford since 1977. With AutoNation for many years. I have not one negative thing to say about their service and dependability. I would recommend them to anyone.

Smooth timely and professional staff was helpful and courteous .Thanks

After viewing the AutoNation webpage and, calling to discuss my needs with a salesman, he advised me to come in and meet with him. I wanted a used car because my car was totaled by a 'DISTRACTED' driver. I explained this to my salesman, Mr. Darryl, who was extremely FOCUSED on helping me and my family. I told him what my budget was and he brought me to the vehicles that I purchased. Not only were the vehicles on sale but within my budget, so much so that I purchased two cars for the price I was prepared to pay for one.

Este lugar es pesimo me cobraron 675 para nadamas saber el problema de mi pantaya, y 600 mas para la parte. Y todavia de,ir que no me garantosan el trabajo si por eso ando pagando 675 para saber exacto el problema de mi ford. Orrribleee lugarrr...

Scheduled appointment for 8:30 AM for routine oil change. Arrived at 8:15, didn’t leave until after 10:30. Not once was I spoken to or anything. Why accept my appointment time if it’s still going to take 2+ hours? I’ve yet to have a positive experience with the service department here, and will never have anything but routine oil changes done, and that will stop once my service plan runs out. Much better options out there.

Been buying cars here for years (42 actually) matter of fact have bought 4 in the last four months. Went to trade today but feel they low balled me on my grade. Actually this particular person has done this to us before. I state this from facts as I was offered more at other autonation dealerships, but choosemy loyalty to this one. After my salesman showed me their offer, I laughed and said no thank you. He brought back in the used car mgr, who wanted to give me his spiel. Said I was not interested and that with all the loyalty I have shown them, they had not shown me s***. He jumped up said didnt have to take that abuse and stormed out..I guess he thinks he is FORD...i can definately say they lost a long time customer, made a phone call to another dealership...the best thing about this dealership is their finance man K. Grey...this gentleman goes to bat for anyone and is probably one of the best in the business. He is the reason they get any stars at all. My salesman, can only do what he can do, their hands are tied by the folks aiming for the almighty bottom dollar...in my opinion customer loyalty at this location means nothing....

Darryl Hopkins is the "BEST", I have bought three cars from this man. I took my mom in just to look at a new car, I bought it for her for her birthday. Darryl took the time to add balloons on the car for when we went to pick it up on her birthday. It made her cry....she was so happy. It is the little extra like what Darryl did that will make myself and others keep buying cars from him. Darryl Hopkins you are the best.

I loved this place. I will be more then happy to be a returning customer. They know how to treat their customers. Plus service department is great too. This is the best place I have ever gone to buy a car. Thank you everyone at Auto Nation Ford South Fort Worth.

Friendly service, good deal, ask for Steve.

We went looking for used car and ended up purchasing a wonderful 2018 Ford Ecosport from AutoNation Ford South. The sales people and management services were great never pushy. We are enjoying this beautiful little economical car very much. Thank you AutoNation.

Fast and friendly service

fantastic loved it, the process was so smooth I can hardly believe it

Would recommend this dealership for repair work. Great customer service.

I had excellent customer service from Tyler Lankford, A finance manager, Trevor Young, A car salesman, and Steve Rodriguez ,Sales Manager. I was trading in my truck and had no Idea of what I wanted, These guys made suggestions for me and I test drove quiet a few, and ended up with a 2017 Ford Focus SE, So far I love the car!!! For me this was a huge decision and these guys made the process of it all go so smoothly!!! I would highly recommend them. They are on Campus Drive in Fort Worth, Texas.

Pretty good selection

This is the worst dealership around. I have spent around $150,000.00 with them in the last 2 years. The first used F-450 was great. Then I made the mistake of buying a 2017 F-350 Platinum in February 2017. The turbo went out at 1600 mile, sunroof and back window leaked. The truck was in and out of the shop 6 times in 3 months. So I paid another $3000.00 to get another truck and get rid of the lemon. The new truck window leaked, front collision sensor went out. so I took it in for repairs. When I got it back the window was still leaking and the sensor didn't work. I called the dealerships Manager Shelby and left a voice mail to call me, still waiting. So I took it back in . They had it for over a week and fixed the leaking window but not the sensor. They left foot prints all over the doors, seat , dash and carpet. They blamed the glass co. Then they sent a email to Ford for help. Ford said it was my radar detector causing the problem. So instead of going back I ask them to send the email to me. When I read the email the dealership sent to Ford It said ( I WAS A ROYAL PAIN, AND HE WAS TIRED ME SAYING I PAID $95,000.00 FOR THE TRUCK OVER AND OVER AGAIN ) I paid over $85,000.00 not $95,000.00. I only talked to him 1 time, they are two faced and the email proves that. NEVER BUY FROM THEM , POOR SERVICE

Mary Monroe is a great sales person. Gave me a great deal on 2018 Ford 150 . They were very helpful . They went beyond being friendly and giving me a a great deal. Highly reconmend Mary Monroe and AutoNation to make any purchase of Ford Motor Co.

Came in for an oil change and def fluid. Was helped by a service guy named Jerry who went out of his way to make sure my truck and me were taken care of. Hats off to the team there for making my service easy.

The best thing I can say is I got my money back with their "250 mile guarantee.

This time we had a good experience. I guess I am glad that the Ford Company makes it where you have to take it back to the dealership for some things to be done or else I would not have used them again after our last experience.

Dropped off my car to have a factory defect repaired. They had a loaner car ready for me. Everything went quite smoothly!

I was greeted promptly by my Service Advisor, Jerry Fisher. My vehicle was taken to get serviced as soon as I provided my information. I waited approximately 45 min and my vehicle was done. I’m still slightly reluctant to take my vehicle back there because of the experience I had when I took the company vehicle in and when I called about parts for the company vehicle. The only reason why I took my vehicle there is because I just got off of work and didn’t feel like driving way to Granbury to Mike Brown Ford (which has great customer service) and I live in North Fort Worth. If they show me consistency in their custom service, and quality service of my vehicle without the shady practices, they may retain me as a Customer due to convenience. We will see. I’ll keep you all posted on my next oil change!

Very pleasant, no pressure and very profesional. All the paperwork was painless and easy.

Great place thanks Carlos and Johnny !!! Y’all killed it.

If I could proceed with giving AutoNation no stars I would... over the last 3 years, they have worked on my truck. I’ve spent over $7k on work. They bandaid the problem to get you to come back for more repairs. During my last trip, they put a used transmission in my truck since they couldn’t fix the previous transmission that they had done all the work on. That transmission went out and according to the new Service Manager I had to buy another transmission because they only warrantied the used one for 90 days. I’m utterly disappointed with the service I received. I’ve filed a BBB complaint....

My salesman Eric Victor was great and very knowledgeable. I got there just after closing on Tuesday and I left in the vehicle I wanted about a hour later! Great experience, great staff. Thanks so much eric we love the new ride!

Good experience and clear explanations of the certified used car purchase program.

We just purchased a new Ford Focus. The price was great, service was excellent, and very professional.

AutoNation knows how to listen. I sent the same email out to all Ford DFW dealerships and they are the only ones who responded correctly and respectfully. They listen to you and will service you well.

Paul in Fleet Sales and Brett in Service did a GREAT job assisting me with a Warranty issue on 4 Hankook Tires that were “peeling & chipping” at only 18K miles (never buying Hankook Tires). Brett made quick work with the Hankook rep and received a partial prorated credit to get real tires (Michelin) on my 2016 Explorer. Great service!

amazing experience all the way around

It was a great experience buying from this dealership. When I was about to buy the vehicle I saw that it has the low pressure light on and ended up replacing one tire on the used car for a brand new one. Not only that, but since I was not able to leave with the new car, they gave me a loaner and drop the new car 2 days after with brand new tire. I would completely recommend this place to anyone looking for a used car. Thanks,

Jerry, the service Tech was very prompt to help and kept me updated as i requested to wait on the vehicle. I was informed the issues had been fixed and took a look under the truck once home. I did see where one of the parts had been replaced but the part i described as showing excessive wear was not replaced. The part has excessive up and down travel, not rotational travel. This is not a common attribute for front end steering parts. I will check another truck like mine to see if it too has the same issue, i feel the part needs to be replaced. Other than that, the visit was great and they did a front end alignment which I also paid for while there, now the steering wheel is straight. Again, i still believe the worn( what I believe to be worn) part should be replaced.

Parks Department would not look up parts unless they were in the computer told me that they didn't have any books for older vehicles will never do business there

The buying process was mostly seamless and easy to go through.

Found the van with most of the features we were looking for and contacted them even though they were 4 hours drive away. They valued our trade-in online and whole purchase process went smoothly.

Overall good experience. Only real feedback I have is that we were assured that AutoNation's financing options could beat my pre-approved rate of 2.9% with USAA, but the financial person stated that 2.9% was the going rate for anyone with good credit and in the end we got that same 2.9% through Capital One. We could have saved some significant time if we simply went with USAA rather than myself and my wife go through the process of filling out the credit check forms and having a credit check done and so forth. We had a social obligation on the other end of town that we had to attend and really could have used that extra 1/2 hour or so that would have been saved.

The first vehicle I purchased with them I put $2,000 down and was doing payments 255 a month the car looked all good on the outside but after having it for a couple weeks it started to fall apart on the inside interior pieces where include on wires weren't connected properly so I went back and trade it that vehicle in and got me a newer vehicle given that I had gap insurance on my previous vehicle I would assume that they were going to add on gap insurance I tried to call and find out if I had it they told me I didn't there was no way to add it and say and said they offered it to me which he has no proof that they did the guy was already rushing to do my paperwork and didn't offer me any kind of package plans on my new lease 2017 paying twice as much ! sucks for them because now I'm going to go to another dealership that won't make that mistake when I'm ready to trade this one in!

I took my truck in for noises coming from the front end of the truck spent over $1,600 in repairs to be told to just not drive it in 4 wheel drive. This is well over 42k dollar vehicle and this is a dealer of this vehicle I'm out of $1,600 and I still have the same noise in 2 or 4 wheel drive and now it's getting more pronounced. Maybe when I take it back they can actually resolve what the issue is. Please help can't keep spending money on maybes.

This place has very good people and service. Most likely going back. With the future in mind this business has it down.

Always have great service experience..Jerry Fisher is the best..very courteous,efficient and keeps you updated on process step by step...

The team at Auto Nation South Fort Worth was awesome.

Very fast, left my car and it was ready in less than 20 mins.

Worst experience I have ever had 1st the salesman didn't show me the cars I wanted to look at what then he lost my driver's license when he went to make a copy of it

Drove 20 miles to see a truck based on the salesman's texted pics. It was a cheap truck, $4995 but the severe paint issues and torn seats were not in the pics. I was supposed to be able to test drive it, but it had other issues preventing it from leaving the shop. On the way out I noticed 30.06 and 30.07 signs posted. I do not spend money with businesses that post these, so it was a waste of an afternoon.

my day at the dealership was wonderful I had no bad experience I really do appreciate all the help that I received I went in to get a new car but came out with a used car and since driving the car I have fell in love with it not only suggested is to help flu at the dealership as the time frame takes such a very long time other than that I am very pleased with everything

I purchased a new leftover 2016 F-250. Back in April. My initial dealings at the dealership were good, no issues. A few days later when I had signed up for the Fordpass app I saw that my warranty started back in January rather than April. I assumed this was just a typo of some kind. I contaced the salesman to get it corrected. Long story short, this went back and forth for almost 3 months, with promises that the sales manager was looking into it and they would take care of it. Then they just stopped returing my calls and messages. Never did a thing. The only reason I bought new instead of used was the warranty, so they cost me 3 of my 36 months. It is not a huge issue, but the way it was handled was the problem. If they couldnt fix it, just say so, dont ghost your customer. Edit: follow up to my review. Per the note left by the dealer, I contacted the general manager. He was pleasant and accomodating. Said he would have the new car manager look into the issue and get back with me. Nothing was ever done, and I havent heard from anyone. They are all talk, anything to get you out the door. Reduced my rating to 1 star.

Horrible. Rudy in the service department was OK. The other workers were rude and did not great the customers as the walked in.

My 2017 Ford Fusion is good but I wish that the tires were about wear out, and that The floor mats came with the car and that we would walk the car very carefully so I could seen the dents in the car. But other then that the car rides good. I just wish I could speak to certain people about any issues, but I always get there is nothing we can do or just buy some new tires type of answers!! I wish I could give them a five but not until autonation start doing a little about the smaller issues.

We went in looking for a new vehicle. The service was amazing. We found a vehicle, test drove it. Had all paperwork completed and drove off lot less than 2 hours!!! It was awesome ask for Victor

First off, to be fair, I love my F-150. What I do not like, is dealing with the service department. What should be an easy and relatively quick fix, always takes longer than expected and costs obscenely more than it should to repair.

Bought my F250 here last year. Have had 2 oil changes here which were exceptional. Even replaced a couple of bulbs that had gone out with no charge. However, this last oil change, did not go as well. Had it changed on a Wednesday. Took the truck home and didn't drive it until Friday. Backing out of the drive way my wife noticed oil spots on the ground. At first, thought it might be the front 3rd member on the 4 wheel leaking since that's where the oil was coming from and it was wet. Not hardly! After crawling under it I noticed oil and oil splatter all over the underneath. Took it back to Autonation right then and they tightened the oil filter and wanted me to bring it back the following week to see if it was leaking from the transmission or anywhere else. Funny in that the mess was in front and no where close to the transmission. Didn't even wipe it down so I took it home and crawled back under it and used cleaner and rags to wipe it clean. No leaks, even now 3 weeks later. Just a really messy oil change. It's as if the tech had unscrewed the oil filter and dropped it in a pan of oil and then didn't bother to clean up the mess. Missed the oil fill hole as well with over pour. Maybe just a tech with no pride in their work. Not sure. Willing to try again in another 5k. They did give me a great deal on the price of the truck.

Do NOT go here for service. We took our Fusion on Friday after the power steering failed, which there was a recall on. We initially took it to our local mechanic as we were afraid to drive too far. He obtained the fail code from the car, which matched the recall code, wrote a detailed report and called this Autonation location to let them know the result and that we were coming. The service tech told us he would call us Saturday when it was ready. We did not hear from him Saturday. He did not call Monday, we called him. He informed us that they could not duplicate the code and we have to pay $100 because they looked at it! We inquired why the code has to be duplicated when it is documented and it is a known Ford recall and he says "That's not the way Ford works"! We asked if we have to wait until we are on the highway and steering goes out and our kids are in the car, and he said "if that's when you get the code" For the record, we called other Ford dealerships and the DO NOT charge you to look at a recall item, Even if they can't find the code. Twice during the conversation my husband asked him about safety and repairs and twice he used the phrase "That's not the way Ford works". Keep that in mind.

So I came to this dealer ship with my boss to buy a truck. There was only one left in this dealership. They told us to come at 9am so we drove 3 hrs to get this truck and got there 9:17am. They had already sold the truck. They were playing games like, oh someone got here earlier than you but they might not buy the truck. What really happened was, they sold the truck and was trying to find us another truck. We feel lied to and time was wasted. Don’t go here there also over priced. 2017 F450 4x4 crew cab and chassis base model $59,600.00. Went to ford in commerce. 2017 F450 4x4 pick up with bed, XLT model with big screen, cameras all around, towing package, step rail; everything the basic had plus more. After tax $56,400.00. Can someone explain that to me? Save your time and money and don’t go here.

I came by to purchase a truck that I was promised was available. I wrote a check for that amount for $59,625.31. Then I was told that the truck was sold 15 minutes ago to somebody else. It was very upsetting because I had to drive over 3 hours to get to the dealership. The general manager and the store manager were both very rude and unhelpful. I would recommend to use a different store. I had a terrible experience with this place. How this process should have went. Customer is leaving the store frustrated. GM Shelby: I see you are upset. What can I do to help? How the process went. Customer is leaving the store frustrated. Shelby: whatever, who cares, here's your check. Shelby: oh no he left a one-star review. Shelby: we'll find you a truck, I'll give you a big discount.

It was the old experience of the back and forth to the sales office. Mgr was really nice until he realized I was walking out. So far I've had a bad experience in service and now in sales. No thank you. I'll shop elsewhere.

I couldn’t of had a more terrible experience in trying to buy a new Ford vehicle then I received at this location not only were they way too low for my trade but they wanted more for their vehicle then the competition and they were very rude to boot I would not recommend AutoNation Ford south to anybody buyers beware and good luck David

Because I took my car there for warranty on a transmission shuttering, they broke my starter and admitted to it and told me I will have to pay for it in order to get my car back. That place sucks

I was I felt like I was treated like a criminal from the moment I walked in to the moment I left the worst experience I have ever had in a car dealership the salesman even went so far as to say he hated my guts and wanted me to leave never to return. OK I’ll buy my vehicle somewhere else thanks David

I had a great experience with the service department. I highly recommend Jerry. He went above and beyond to make sure the issues I had with my Expedition were fixed to my satisfaction. I had tried another dealership prior, but didn't have a good experience. I will only use Auto Nation for any future issues.

The worst car buying experience imaginable. The salesperson had no knowledge of any car on the lot. Someone had to assist at every turn. I would never buy a car from any AutoNation again. Do not waste your time or money with this group

Great customer service. Will go again if I need anything.

Great as usual, very professional and repair done quickly

Randall was a great guy on helping us find a truck! His customer service was great!

Best car buying experience that I’ve ever had. Great customer, knowledgeable and efficient. Working with Mary Monroe was a wonderful experience.

Took 4.5 hours to make deal for vehicle because the computers were supposedly down.... Called in next morning and was told that vehicle was out of service and in detail. Showed up 1.5 houts later to pick up and vehicle had not been serviced. Waited for 2 plus hours that time. Let me take hm and told me to come back to complete state insp. and detail at anytime. Showed up at 10:15 and vehicle was taken back to shop at 10:40 and have seen vehicle sitting in same spot nothing done 3 plus hours later. Have had no one talk to me about the situation or time frame. Will never recommend nor purchase from this dealership again

Mary Monroe was our wonderful, thoughtful, no-pressure sales rep, Kaelen handled our financials with friendly care. However, the Autonation system does not easily share vehicles or service across dealerships as they advertise. We had to make 4 trips to them to get our transaction completed and service to a windshield chip instead of going to the Autonation in our town. We did it because the people were so great. But, we recommend that you determine which dealership has the vehicle you are interested in and go there, don't assume they can get "any Autonation car" to you. It's created a hassle for us.

I made an appointment for Saturday afternoon and was told it would be Monday before they would finish the work. Monday, near noon, I called because I had not received a call from them and was told they ordered the part. I did not receive my vehicle back until Tuesday afternoon. I was told they were having trouble ordering parts or getting parts delivered and that the mechanic was not sure how to perform the work necessary on my car! Needless to say, I will not take my vehicle back and I would not recommend this establishment to anyone!!

Service department is excellent as ever always looking out for my two cars and those of my three children. The sales staff was great on my selling us our 2017 Focus much better then my Explorer in April.

customer service was excellent as well as the quality of the repairs. Overall rating was excellent.

Great Customer Service. I would recommend this place to friends and family.

took forever to get it done, but they made a solid deal that beat everyone else so it was worth the 3 day sales process

Exceptional customer care, I will be returning to this particular Ford for all my future car issues with my Escape.

Brett was on top of every aspect of the repair and servicing of my vehicle. He was very personable and I felt he went above and beyond to make sure I was taken care of. I have been to many dealerships over the years and due to the service I have received, swore I?d never buy another Ford again. Brett has changed my mind! Thank you, Brett!!

We had a great buying experience. All the folks we came in contact with were efficient, professional and friendly.

They kept in touch to keep me updated on the process of my car repairs and the car was done a lot earlier then promised.

Our salesperson, Christine, was wonderful! She helped nail down the pricing before we even got to the dealership. She made sure we knew all about our new explorer and followed up to make sure we were totally satisfied. I am recommending her to all my friends and family.

Our salesperson, Christine, was wonderful! She helped nail down the pricing before we even got to the dealership. She made sure we knew all about our new explorer and followed up to make sure we were totally satisfied. I am recommending her to all my friends and family.

Jerry fisher was awesome!Took care of everything and expedited my repairs to get my vehicle back in time for my vacation.

The best buying experience I've ever had, so simple!

Love this dealership!! Very nice people and Cliff was a huge help on helping me get my dream truck!! The inside is very clean and has a playground for kids so while we were talking with the guy the kids would be playing. Thank you so much!

I contacted their customer service chat with a fairly simple question about whether they offer loaners/rentals while my car would be in for repair work, and their customer service rep didn't even seem to read the question. Maybe it would be a different experience If you call them, but I'm not in a place where I can make a phone call. If they can't answer basic questions about the services they offer, how am I supposed to trust my car to them? I'm going elsewhere.

Jerry is the very best service manager. He always has my back and works so hard to make sure my experience is the best. He goes above and beyond the call of duty. None better!

Best experience I've had buying a vehicle. Randall Cook gave me first rate service. Finance department was awesome also.

good friendly staff nice to deal with.I am very satisfied.

Getting oil change should not take over a hour and a half.

The Sales portion was great. The Financing part was terrible. They were not up front and withheld information about stipulations tied to the financing company.

AutoNation South price matched another dealer for the same car. This is the second vehicle purchased at this dealership and am well pleased.

You rip off your service customers with overcharging for oil changes. $81 for an oil change is BS especially with no warning.

I received Wonderful service and im loving my New car! Thanks Auto nation �

I tried four other dealerships before buying my F150 here. Good selection, great sales people, and a good deal. I will definitely be a repeat customer.

Service department" probably doesn't know the difference between a toilet and a toolbox.

Take your vehicle elsewhere. I had an electrical problem with my truck that was causing the alternator to not charge the battery. After taking my truck to multiple places, I decided to take it here. Pervious mechanics changed the alternator twice, checked the fuses, cables, and grounds. This dealership wanted to replace the alternator again with a "Motorcraft". This is crazy! The old alternator was bench tested and proved to be working. There was a short somewhere in the charging system. Instead of tracking it, this place wanted to replace the alternator again. They wouldn't even consider the previous information I gave them. I loved my Truck but I will never buy a Ford again. The service is terrible and they are not reliable.

My overall experience that AutoNation was awesome. My sales Lady Mary Monroe was on top of everything, making sure I had everything I needed. She was encouraging and comforting letting me know that she'll be with me through the whole process and she was. The overall staff was just warm and inviting almost like a family.

Made an appointment for an oil change. When I got there, no one greeted me or asked if they could help me. I walked around to find someone sitting at their desk. Told me it would be 45-minutes; in fact it took an hour and 45 minutes! No one came to give me an update or apologize for the long wait. Upon check out there was nothing said about the status of my car or what was done during the oil change; ie: fluid top off, battery check, etc. I left, drove less than 2-miles down the road and my low tire light came on. I was in heavy work traffic, so going back was not an option. I stopped at the nearest tire dealership who checked my tire pressures and said they were all off. Now, the tire light is still on, yet my tires are ok. What happened during the oil change? Is this a way to get me back in there at additional expense? This has happened before, but not at this dealership.

My experience with AutoMation Ford of South Fort Worth was very favorable. THe sales associate did everything he said he would do.

Every person I met respected me. Steve Beck is a talented and honest salesman. He listened and listened and listened and found EXACTLY the car I needed. I was very impressed!

Every person I met respected me. Steve Beck is a talented and honest salesman. He listened and listened and listened and found EXACTLY the car I needed. I was very impressed!

not a good experience

My fourth vehicle purchased and the same salesman, won't deal with anyone else

Good experience , my salesman was great, informative, busy and very thoughtful but. A day I would not soon forget.

It was a great experience. Salesmen was friendly and helpful. Not pushy or rude.

I did give this place 5 starts until they lied to me and sold me a 2013 Ford Focus that they know have bad transmissions, I call them months later and they say it's just normal on the car! So why didn't you tell me before I bought this? Because I wouldn't of bought it! I have to use this car to drive my kids to school in because I can't afford another car on top of paying for this one. They aren't there for you they are there to make money and that is simply the truth. The cars are unsafe and there is no way to fix it and trust flashing the thing does nothing! The sales rep was Doug I remember a crooks name. Don't give this guy or this store your business. It's pure lies and theft they don't care about you they care about a profit. Update august 4 2017 Manager contacted me via email about the issue I explained it and now they refuse to even answer me do not give these idiots your business.

The customer service is always great. My truck got an oil change and was suppose to get a maintenance check up and an inspection. The inspection was not done because the previous sticker in the car was done in error by the Tx motor vehicles office, the actual inspection sticker in the truck was for a different car and owner however all the paper work was on hand showing the inspection done for the ford 450. Also they did not top off the diesel fluid it was still reading low when I got back home. I was not happy this to round with the quality of service.

They were so nice and worked with us by going above and beyond!! They gave us such a deal!! We'll come back for sure!!

My truck was having transmission problems and needed a oil change. The service advisor didn't think they could get to the transmission but they did get it in and repaired.

We took the Cmax in for oil change as indicated by car and also some attention to follow up repair to previous recall work on the doors. After pointing out the issues we left the car and when it was ready several hours later, we picked it up and all is well.

Very painless process. We would certainly buy from this dealer again.

I went in for a 40,000 mile service inspection. Everything was done to expectations and very quick. Autonation has always done an excellent servicing job with my auto.

After doing some late night searching for an F250, Mary from the internet department called me first thing the next morning and was very friendly and understanding of our situation. We went in that afternoon, but she was at lunch. The staff was able to get someone to help us right away and we test drove two trucks. Unfortunately, weren't able to move forward with a deal.

Outstanding service provided by Mr. Doug Welch. I highly recommend buying your next vehicle from Autonation Ford in South Fort Worth, TX.

Great place to buy a car. Ask for Doug Welch!

Brought my car in because it had 2 recall notices. Jerry verified what day he had a tech to complete the work and it was done in 1 day and also provided a loaner car.

Great service dept sales dept lost a sale because of shady business, said they had car I wanted and would be available for me to test drive while my car was being serviced,salesperson then told me it was not brought over from sister automation location because manager wanted me to agree on a purchase price and make a deal before they would go through the time and expense of acquiring the car at that point I walked out and 2days later bought the same car at southwest ford in weatherford tx

This is the second time I purchased a car at this dealership and both times were an A+ experience. The service and attentive attitudes are a constant which I appreciate. I always feel like I got a good deal. Very happy.

Got online quote for car was told by salesperson Mary they were going to get it from autonation Frisco showed up on Wed morning only to be told car was not there Mary said that management's policy was to not have a car transferred from an hour away unless we agreed on a price and completed purchase agreement,when I said I would not commit to by a car sight unseen Mary said the management policy was in place to protect them from wasting time/money in finding and transferring a car only to have someone walk away from the car after seeing it I was amazed at a dealership in this day and age would resort to scams like this,I walked out of the deal and will file a complaint with Ford customer service

When I came in the service guy asked me if I had the prepaid plan for oil changes. I told him I did. When my car was done and I picked it up I was told my total was $47. He didn't even bother to look up that I purchased my car and prepaid my maintenance. The cashier had to straighten it out for me. Also they checked off that my tires were rotatated and they weren't. He didn't go over my vehicle health with me. I can't remember that guys name but I will from now on go to Jerry. He has been polite and honest

In and out- both buying and servicing. Thankful not to have to spend a crazy amount of time doing either!

Excellent experience all around. Doug Ball was exceptional. He seemed to really care about why I needed a van. The van's radio was working and they made sure I got a new one. I added an additional 200 miles to the van because of the traveling back and forth a couple times to get the new radio, but the experience was worth it. I will recommend Auto Nation to friends and family.

Service dept always does a fine job. I used Autonation ford South Fort Worth since it was Dub Shaw.

Just needed an oil change, the wait was reasonable. They are always very professional and nice.

They will sell you anything you want tell you how they stand behind what they sell then when you buy a 75000 dollar truck and the paint starts peeling they won't give you the time of day. THE SERVICE AFTER THE SALE SUCKS!!!!!!!!!!!!!

My experience was great! Phil, Sam, and Camden took very good care of me. I felt they had my best interests in mind and helped get the best deal regarding my purchase with what my finances would allow.

I would like to express how pleasant my experience in purchasing my new 2009 GMC C1500. I researched vehicles online and expressed and interest in one. I received a call and decided to go in and look at what was available in the price range I was looking for. Doug Welch found a truck that was within my budget and it has been a pleasure to drive. Everyone I was in contact with was both friendly and helpful. I would purchase another vehicle from AutoNation Ford South Fort Worth when the time comes.

My experience was nothing less than anazing.. Joseph was very professional, very helpful, he didn't use hostel sales tactics. He was more in Tune with what would be best for me as a customer . Great saleman...

Great customer service and very loyal with car tradein & buy too

I received excellent service. Very quick in and out. I appreciate the service personnel very much. Thanks to all of you.

I have used Autonation South Fort Worth for repairs on my Mark LT with complete satifaction. Clark Skiles, Service Director, has always had a great team and recently hired Angela, who discovered a power steering leak, and shock absorber problems. Doug Bree, another recent hire, walked me through the whole repair process with complete a explanation, easing any anxieties that I might have had disappear. Doug also provided excellent customer service with phone followups and politeness. (I really appreciate that). Autonation will always have my business and my gratitude thanks to Clark Skiles and his team that continues to carry on with tremendous service and success. Teresa Pate

William Wyss was right on target with everything concerning the purchase of my new 2017 Ford Explorer. He was constantly concerned with my requirements and with the final technical programming of the radio/cd/ media panel. All around great experience! Thank you William for a job well done. So very happy with my new SUV!!!

Rude

Service Dept. Has poor Customer Services.

Have had problems with my 2015 F250 (5 times for a water leak in the cab) since buying it from here. Jerry Fisher has been awesome. But, never has anyone from Service or Sales Management contacted me and inquired as to how things were going. Honest reflection on their customer service, total failure....wife's lease is expiring next month.. will not be doing business with again.. very sad after being a customer since 2001. If they don't care, neither should my family.

I bought a 2017 F250, quick and easy process, Mary Monroe is a wonderful sales lady. She took care of business and never beat around the bush. I will be back to buy my next vehicle. Thanks AutoNation

Worst experience ever. I went for an oil change, and guess what they forgot to do? change the oil in my car. No calls were answered, no emails were responded. That's why ford is way below where it should be with these cars; after sale service sucks. Strongly condemned

Great experience. Very helpful and listened to my needs

We had reserved the truck and set up a appointment for 9 AM, was emailed after we had done this that the truck would be ready at the front when we arrived, after finding someone to assist us we got the truck up to the front. Salesman could not access his computer another delay for us. Did credit app online, was told that it was in a different format so had to start that over. We did all this to shorten the time, that ended up being a waste of time. After we got everything moving the rest of the experience was great. Our Salesman Steve was GREAT!!!

Just needed an oil change this visit. In and out in reasonable amount of time, every thing else checked out fine plus this was my Complimentary oil change so it was a Freebie ! I'll be back in a month or so for my Pre- Tagging Inspection. Wish it was free 🙂 I always appreciate good work done fast Thanks again 😉

I purchased a new Ford Edge on the last week of December, 2016 here. This is my first Ford after having bought a new Toyota Highlander and a new Honda Pilot in recent years. I saw the vehicle I wanted online, and the price had been reduced. The internet salesperson, Mary, got back to me right away, and we set up a time to meet. Once I arrived, everybody was friendly and helpful. The car I wanted had been dealer traded the night before, but another salesman found the car I wanted at another dealership and brought it over. So, the process took a little longer, but it was pleasant the entire time. I thought they gave me a fair price for my trade (you always wish for more), and I guess the most important thing was that there was ZERO pressure. I didn't get that sick feeling like I was trapped by the salesman, and when it came to the price of the car, the salesman literally said "what was the price of the car you saw on line?" I told him, and he didn't even look it up, he wrote it down and that's what I paid. Pretty good deal! I feel terrible because I can't remember my salesman's name. I wanted to contact him via email, and there is no directory on their website. I think that's my only complaint. The showroom itself is the furthest from glamorous or swanky. In fact, it's pretty outdated and old. But, I guess that's why I felt comfortable. There were no high-pressure men with ironed shirts and ties running around....just nice folks. I live in Dallas, and I won't be getting my car serviced way over in Fort Worth , so I can't comment on their service department. But for no-nonsense car buying , I highly recommend AutoNation Ford in South Fort Worth!

Excellent mechanical work. Updates and timeliness .. Not so much

Dealer is a joke don't fix what they promise do not buy a vehicle from here I'm suing them for the Magnuson moss warranty act The sales manager don the dummy is a real class act end of story there are much better dealerships around

Great customer service! Serviced my Suv quickly. They took an extra step to to point out that I had a recall to fix my vehicle that I had forgotten about. My daughter even noticed the door wasn't making a noise any more. (Something I wasn't even aware of that had to do with the recall. Yikes!) They provided a 2017 loaner car while my suv was being repaired. They even filled my gas tank, washed and vacuumed my Suv that so desperately needed cleaning! (Kids, need I say more?) Kudos to Jerry Fisher - AutoNation Ford South Fort Worth! Good people!

I went to AutoNation Ford to purchase a used F150 Limited and had a great experience. I worked with Doug Ball and would highly recommend him.

It seems to me that waiting 2 1/2 hours for an oil change and a state inspection is a little long considering I made an appointment and was told what time to be there. I have an after market backup camera on my truck and every time I bring it in for service they unplug the video feed which I can understand but they never plug it back in, not too much to ask. This time they broke the power hookup lead for the backup camera monitor and didn't bother to mention it to me before I left.

Randall was very thorough, pleasant, professional, and fast. We were referred to him, well worth it and we will be back... and will be referring to him.

Mr. Hendrix was a good sales man he showed me what he had that I was shopping for and worked with me on the one I wanted. He was not pushy and he was very informative. I would definitely recommend the dealer and Mr. Hendrix to anyone shopping for a new or used vehicle.

Let's see, I made an appointment to get an oil change, fix a high-beam switch, and fix one key fob. End of day one, got a call saying they couldn't fix the switch because their computer repair manual was down (like you don't have a paper copy?), second day didn't have the part and couldn't get it in, gave me the shop truck as a loaner. Third day, picked it up, got charged for two fob repairs. On my way home, I noticed the old oil change sticker and figured they forgot to change it. I got a call the next day saying they didn't do the oil change. Really!!! After making an appointment and 3 1/2 days you couldn't work in the oil change? Don't think I'll be back. I've been bringing my truck here for 4 years, this service department has gone downhill.

We were well taken care of by our saleman Alexander Uselton and by the staff at Ford Auto Nation.

horrible workmanship horrible customer service and totally un- American. go anywhere else if you want quality work.

We couldn't be happier with the deal we got at AutoNation. And out salesman Steve Beck was the greatest.

The service is good. Dealing with car issues is never fun but they are helpful and positive. This is my dealership. Great people.

We were very happy because we made a great deal with honest folks who care, and were very expeditious with the process. We'll refer friends.

I had a very nice experience and Doug Welch was easy going. I have also taken my wife's Explorer in for servicing and they were great.

I buy my fist ford f-150 here in AutoNation Ford and I loved my truck 2012 and have a nice blue color I loved tanks

Ms. Mary Monroe and the staff at AutoNation Ford South Fort Worth provided excellent service, very professional, but most importantly, gave me a deal that I could not walk away from - a great truck. Thanks again to Mary and Kaylen

This was the easiest buying experience I have ever had when purchasing a vehicle. The sales representative was very attentive and I always felt important. Financing was just as impressive. I was heard and my budget was respected. my presale and sales experience was overall great. However, I was less impressed with the Service department. There were body repairs needed before I could take possession of the vehicle. I purchased the vehicle on a Wednesday and should have been able to pick up my new purchase on Thursday evening. I was unable to make it back to the dealership until Saturday, just to find out my vehicle still was not ready. I was not able to take possession of my vehicle until late afternoon Monday, which conveniently was the last day of my 5 day money-back guarantee. To top it off, as I was driving home my car sensor goes off saying I need an oil change. I had to turn back around and return to the services department because they forgot to reset. I can recommend the purchase of a vehicle from Autonation Fort Worth South but can not extend the same recommendation to their services department.

Not pleased at all with the service here. Would not recommend getting your vehicle serviced with this business. My vehicle had to be kept overnight and was not offered a loaner and when asked, a story was made up about all the cars was loaned out. This is a dealership full of vehicles...come on now. I wasn't even asked do I need a courtesy van ride home or even for a pick up. Very disappointed at the lack of professionalism and will not go back.

Excellent buying experience. Mary Monroe was efficient, courteous,and knowledgeable. I would give her all 10s!!

Randall was very professional and made buying our truck very easy. The staff was very friendly and I would recommend anyone needing a new or used car to give them a try as we were very satisfied with our experience at AutoNation.

Buying this car from AutoNation Fort Worth was the least stressful experience that I have had buying a car. There was never any pressure to buy the vehicle or any additions. Everything was laid out clearly and offered as I wanted. Might buy more than one car every 10 years with these guys.

If I ever buy another Ford vehicle it will be Autonation Ford in Fort Worth. The staff is amazing. I personally own a commercial Ford truck and Sherry in the service department is amazing. Now for one negative. For some reason the tires Ford uses on their new vehicles are only good for 25,000 to 30,000 miles. When I replace them I will easily get tires that provide 50,000 miles. Why put cheap tires on such a great and expensive vehicle. It's not just Ford. I own a 2014 Nissan and the tires have already expired. Nissan gave me 4 new tires for free. I am waiting to see how Ford handles my tire situation. It will also be interesting to see if anyone actually reads this review.

I amverysatisfied with the latest service assistance in the shop, very efficient and smooth operation!

see dan he know how to get you car you want no hassle just help

Chad Scott was a very good salesman. He personally also did a good job on follow-up when I had to bring my truck back in for the spray in bed liner and running boards. So much so that he installed the running boards himself because the auto body team said they would not be able to get to it until the following day. Two things they did a poor job on where commitment to time and general communication.. It was an hour trip to the dealership and back for me, so when the dealership told me it was a 4 hours job to install the spray in bed liner and running boards, and I brought my truck back in for the work to be done, I expected it to be done in 4 hours. What ended up happening was I dropped my truck off at 9:00am like asked, then I was not given my loaner car until 10:00am, meaaning a 1 hour wait(see commitment to time). Then instead of it taking 4 hours for me to get my truck back like I was told, at 3:45pm I had to call the dealership(see general communication) to inquire what was going on with my truck. This was already almost 6 hours later(Again commitment to time). At that time they told me I was going to have to keep the loaner for the night because they would not be able to finish my truck that day. I expressed dissatisfaction with this to which Chad Scott, my sales person, ended up going home to his personal house to get the tools to finish the job himself. Like I said in my initial paragraph I give him credit for this, but honestly he should have never been put in that position in the first place. I got a good deal on the truck, and I commend Auto Nation for their pricing, however my time is extremely important to me and the dealership was extremely inconsiderate of my time. At this point I am not sure if I will do business with Auto Nation in the future.

We got a great deal on our new car. Service is sometimes slow and communication between the employees can be unnerving. But overall, we are pleased with our car.

I have always received great service and if needed they have stood by their word. Love all the service writers and We bought two new vehicles from this Auto Nation this year.

I'll probably get the same canned response to a bad review but....... Bought a used, 2014 King Ranch but it had a chip in the windshield that was spreading when we looked at it. They said they would replace the windshield. I expected the replacement to be the same quality as what was presented for sale in the truck. SURPRISE!!!!!! The replacement is low quality and not the sound screen glass that was presented for sale. I'm not going to dog my salesman(Cliff) as it's not his fault. Instead of me, your customer, having to call the GM and not get called back like others that have posted. Since this was just last week, I think the GM can get my information from the salesman and contact me about what Autonation is going to do to correct this.

I'm an out-of-state buyer. I was looking for "the truck", and Autonation had it, and at a really good price. They actually beat out about a dozen other dealerships with the same truck. Talked with Dan, who was helpful, prompt, and a great guy to converse with. Flew down a week later to buy the truck - it was exactly as described online and through conversations with Dan, and the buying process was fairly speedy and simple. Only reason I knocked off a star was due to the financial folks at Autonation. I spoke with a couple different members of their team prior to purchasing, and felt hassled by their continued attempts to get me to finance through the dealership, rather than them simply providing me a purchase order so that I could finance through my own bank. Had two unfruitful ~1 hr conversations before Dan finally spoke with the manager, and about an hour later I had the purchase order in my inbox. They also pushed pretty hard at the time of purchase to get me to buy an extended warranty - not unsurprising, but I felt like they were on the pushy side of adamant. I am *really* happy with my truck, though, and will keep Autonation in mind the next time I'm looking!

Good visit....will return when needed...

LOVE This dealership....They were our 4th FORD dealership....The other 3 just didn't care whether we spent money with them or not. They couldn't be bothered to sell us a $36,000 truck. Not the case for Auto Nation Ford in South Fort Worth...Eric Victor and Phil Smith took great care in assisting us with the right vehicle and the right deal. They made us feel like they really wanted to earn our business from the minute we walked into the dealership. If you want an easy car/truck buying experience...Go see Eric! He won't disappoint. THANK YOU Eric & Phil and your team...

What a great service department. I travel about 40 miles to service my vehicle at Autonation South Ft Worth when there are others closer. A friendly, professional and honest staff. Thanks Sherri.

Juan is an excellent salesperson. He is professional, thorough and pleasant.

Randall and chris down an auto nation are the best ever. made car buying experience easy and fun for first time buyers. will most certainly send others to you and will continue business with you guys thanks so much you guys....

My F-350 was serviced with an oil change and rotation of tires. the work was done to satisfaction and in a timely manner. The customer service was excellent.

Worst experience ever buying a car at AutoNation Fort Worth. Salesman Chris Purtell with the approval of his management sold the car out from under me. If you want to get screwed over, these are the guys to see.

My intent when I went AutoNation Ford South was to look at trucks, in particular single cab models. I had no luck in finding a truck like I wanted so I inquired about the Escape and must admit first impressions were great. Everyone at the dealership was helpful but i could not find a truck because they aren't going to be built until next year or even later. I test drove the Escape, liked it and leased one. Final thoughts about the vehicle however are I wish I had not got the car. It isn't what I really wanted and the more I drive it the less comfortable I feel. If I could do it all over again I would have said thanks but nobthanksband drove home in my Ranger.

I bought my 2nd truck with them this year. The first experience was great. I had a good truck and went back for a repeat of their service. The second truck they sold me had an annoying engine noise that they assured me was a minor issue. They pulled out the Carfax to prove it. I spent almost $1000 at the salesman's recommended mechanic and the problem was not fixed. I was not happy with their truck and took it back. They promised me that they would replace it with one in their good inventory. That was weeks ago. No call. No nothing. Now I'm making payments on a truck that I don't actually have, and they're not getting me a truck to make good on their deal. Edit: They have contacted me and were able to find me a replacement vehicle. I am happy with the one they offered. It is a not a truck but SUV, but my wife and I am enjoying it.

Even though they are part of the Auto Nation family they wouldn't transfer this truck closer to my home so I could test drive it. I drove over an hour and fifteen minutes to the dealership to test drive it and thankfully I liked it. Randal was a great salesman. I asked him to start running numbers before I got there but he wouldn't and I can understand you don't want to run anyone off early but I had already told him prior to showing up i would buy thr truck if it ran well. Well, it ran great, then I sat there from 5pm-815pm waiting on them to run numbers and do the paperwork. So I guess arriving at 415 and leaving at 815 isn't bad but when I asked the numbers to be ran prior to me showing up, that's what I would've wanted. Nothing better than wasting 4 hours of your life sitting in a waiting room at a car dealership. Great inventory, great people, just don't be in a hurry, cause it'll take awhile. Oh yeah, and if you don't review them, they email blast you every other day for weeks. Again, randal, great guy

Sherri was able to get my truck in and out for an oil change. Thanks for the great customer service again.

Awesome experience. Randall and Sam are great. My hubby and I both purchased each a new 2016. Great buying experience

Dan quickly took a bad day and made it beautiful for me. He was courteous and very professional. He put me in a brand new Ford Escape at a price I could afford! Thank you Dan Hendrix and Auto Nation!

Basic oil change, tire rotation, etc.

Jerry was very helpful and the work was done in a timely manner.

Awfull service department $478..00 to change a scensor .said it would be ready within 45minutes ! So I called another ford dealer said it would be $268.00 with diagnostics .look elsewhere fir your service

Got a good deal on a 2017 GT, but the price is where positives end. Had some bubbles in the tint that needed to be fixed. Dropped the car off, showed all the places where it needed to be repaired and asked if they could set the tires to the proper psi. (Over inflated at delivery) Picked up the car and not only did they not repair the rear window, they did not adjust the tire pressures and someone over tighten my shift knob. Not sure why they even touched the shift knob. Definitely not be returning for service in the future.

I bought a brand new 2017 fusion, didn't even have it 1 week and the power train light came on. So I spent 8 days without my new car. No compensation but a loaner car. Pick up my new car, that doesn't spend one night outside... Filthy, not even washed or vacuumed. No offers to pay for Sirius for additional time... Just an excuse don't have a car wash... Bulls#!+ Why did I wait an hour extra the day I bought it to get it cleaned...

I kicked the idea of buying a new Transit van for my business for almost a year,and finally decided last June to order one just the way I wanted it. The salesman Paul Savoie took real good care of my needs and he kept me inform the whole time while my van was being made. Definitely will buy again from this dealer the whole process was smooth and no pressure.

Everyone was nice and easy to work with, we had a good experience.

Awful, I bought a 2011 F-150 which I truly believe they knew had issues. Trying to get someone to call you back is like pulling teeth. It is taking almost 2 mos. to get my tags. In the meanwhile the truck in shop for 2 weeks 1 month after getting it. All I can say is trust your instincts because, I felt unsure to the point they allowed to have the truck overnight before buying so I would come back. I should have just left as I usually do. I am very pissed it has been a long time that I have bought a used vehicle. My advice is to take it to a shop and have to look it over before purchase because it is "as is". I will not spend not another dime @ Autonation South Fort Worth, not even for service to vehicle. I will go elsewhere. I know that I should have taken my butt to Hiley Mazda Arlington... :(

Awful, I bought a 2011 F-150 which I truly believe they knew had issues. Trying to get someone to call you back is like pulling teeth. It is taking almost 2 mos. to get my tags. In the meanwhile the truck in shop for 2 weeks 1 month after getting it. All I can say is trust your instincts because, I felt unsure to the point they allowed to have the truck overnight before buying so I would come back. I should have just left as I usually do. I am very pissed it has been a long time that I have bought a used vehicle. My advice is to take it to a shop and have to look it over before purchase because it is "as is". I will not spend not another dime @ Autonation South Fort Worth, not even for service to vehicle. I will go elsewhere. I know that I should have taken my butt to Hiley Mazda Arlington... :(

My wife and I have owned Fords for the last 20+ years. Everytime I am in the market for a new vehicle I always try to trade with AutoNation Ford South Fort Worth for one reason - service. Sherri Latigo understands what real customer service is and I always use this dealership for service. She is knowledgeable, helpful, and always goes the extra mile to make sure the service is satisfactory. I recommend this dealership for service because of her!

Seamless for the Most Part Found a vehicle on Net Search. Excellent Value and Drove Off

Bought a 2017 Ford Explorer from Autonation Ford South Fortworth .It was surprisingly hassle free!! Sales team was very professional .

Thanks for getting it back to me quickly. As a home health nurse I rely on my car daily.

I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediately saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. Turns out, it was in some salesman's pocket the whole time. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

great service , no delays , very accommodation. Fixed the issue and went beyond

Purchased my Mustang from AutoNation Ford South and was very satisfied with the purchase process. Went in for my first oil change offered at no charge. It did take a bit of time but overall I was satisfied with my first experience with the service department.

They wouldn't negotiate much on price, but overall I feel like they gave me a decent deal

My most recent service was to balance my tires and servicing a recall. Because of the two services, I came in expecting a longer wait. I was out in no time. Everyone was friendly and professional i also used the Wi-Fi, in the waiting room to catch up on some work!

DO NOT GO TO THE SERVICE DEPARTMENT AND ESPECIALLY DO NOT ASK FOR CAMERON. Brought my Electric Ford Fusion in... It had been "dead" for three days. He claimed "nothing" was wrong with the car... Just keep driving it more. Today, AFTER my Cardiology appt I came out to find my car once again dead. It's electric so no one wants to jump it... Finally I find someone willing and I call Cameron. My car has been dead for two hours in 104 degree heat. I finally got it jumped off and am headed your way. Cameron says... "Yeah well your husband didn't bring it and leave it for three days which we were expecting and if you drop it off... I have NO loaner car for you. We may get to it on Friday. I say, "Really Cameron, how do I get to work?" Well, that's not my problem to prepare for, ma'am." Well you know what Cameron? I would have "prepared for it if you had done your job in the first place." Don't Ask for him 100% Loser and doesn't care about Customer Service! car once again DEAD.

Well , I had no other choice but to take my edge there since it was the closest to where my car broke down...... And I have the platinum extended warranty on it . I received a call on Monday telling me that the warranty was not covering whatever was wrong with it (supposedly he had spoken to the warranty place) just giving me a lot of bs. So I ended up calling the warranty place and they told me that no one had contacted them about my car and that it was covered I was very upset but finally it got fixed ...... Ohhhh and I was not given a loaner car either so I had to barrow my moms car ....... Well I thought I was done with them but to my luck about a year later my car brakes decide to give up on me and again that was the closest one to me and sure did not want to risk driving to another one, so there I go again . I thought maybe it'll be faster since they should already have all my info and my warranty info from last time, well I was wrong ... He told me that my warranty was expired 🤔🤔🤔... I was sure that I still had about 40,000 miles left on it or about 1 year , I told him that no it's not , I think I even showed him the papers, but he insisted that yes it was expired..... But he offered me to leave my car there and whatever I pay out of pocket I can just "get it reimbursed " ,pretty much telling me that I can deal with the warranty place myself. So I said no I'll take my car and call the warranty place, I drove very cautiously to my house and started making some phone calls . Come to find out my warranty does not expire until 2017 or 100,000 miles which I have not reached either one . I sure did not take it to them I just took it to five star ford in nrh which the experience was the opposite.Point, I will never ever deal with them again... They did nothing to help

Highly recommend Doug Welch. We bought a car for our daughter that we found online. After calling to see if it was available, Doug had it parked in the shade with keys in hand when we arrived, ready to answer our questions. He was knowledgeable and professional and made the whole process very easy.

My wife and I were at Costco and as I was opening our 2011 Ford Edge to load our purchases, the driver-side door handle fell off. Yup, it just fell off. There was no impact or mistreatment or other abuse, it just fell off. You are correct, "they've been making cars for a hundred years so a door handle just doesn't fall off!" but this one did. It's even more odd since the car has 78K miles. Perhaps if it had 178K or 250K miles (like my Toyota or BMW or every other well made car I've had) of wear it might be reasonable but not at 78K. This is OBVIOUSLY and without doubt a result of either poor workmanship or poor quality parts. Any reasonable person would agree. The policies of Autonation aren't reasonable. Instead of saying "your're right, this just doesn't happen in this day and age." "We'll fix it right away and sorry for the convenience" they went the other direction. Autonation wants to charge for removal of the door panel ($99) to "see what's wrong". After questioning this charge they, predictably, mention the expired warranty etc. etc. Some things can and will wear and need replacement in a reasonable amount of time REGARDLESS OF THE "WARRANTY" but other things, like a door handle falling off, unprovoked, at 78K miles are just a matter of simple pride in the basic quality of the product. Forget pride, the embarrassment alone should've dictated their actions but it's obvious that this dealership operates on an imbalance of profit over good service. BTW, when I bought the car from them late last year, their salesman gave me reasonably good service (3.5 out of 5 stars).

AutoNation South Fort Worth is the best!!! I live two hours away but because of their exceptional service, I won't have my vehicles serviced anywhere else. They have always been courteous, professional and quick to provide exceptional service.

Went in for regular maintance staff was knowledgeable and very friendly.

This was my first visit to a dealership, that was stress free! The people working with me, Randall & Mary, honored my requests; adhered to my concerns & got me what I wanted. I was very pleased with Auto Nation on Campus Drive!

Everyone we met and dealt with at AutoNation South Fort Worth was super friendly and really made you feel at home. I saw my now new truck online and went over to AutoNation South Fort Worth to look at it, there I met Steve Beck. Steve Beck is probably the nicest no pressure car salesman I have ever met and dealt with, together with Jose Duran in finance. They made me a deal to good to pass up. I so appreciate everything both of them and the AutoNation South Fort Worth family did for me and my family that made my car buying experience both pleasurable and memorable. We will definitely be returning customers for our future vehicle needs. Thank you AutoNation South Fort Worth with sincere gratitude for what you did for us.

Military appreciation from Autonation? What a joke! My son is a US Marine and we ordered him a new focus RS Nov. 2015. Was told it would arrive in the U.S. in Jan. 2016. The car finally arrived this month. He waited almost 6 months and now stationed in Cali. The salesman and mgmt has now called and told him he has 24 hrs to get all docs signed and financing together. What a shitty way to show military appreciation! He could have had all this done months ago but they told us the car didn't even have a VIN yet. They are only treating him this way because they want to sell the car for more than what we agreed on.

Took my 2008 Ford Focus in for 94k tune up and maintenance was called by Rocco next day with quote was told car would be running great with $1400 worth of repair. I said great fix it. Rocco calls next day says car now needs another $2800 worth of repair. I said no thanks. Then I was told if I traded in the car the repair bill of $1400 would be forgiven. I said no thanks. Then the next day Rocco calls and says they can replace the entire motor for $2000. I said no thanks. This place of business is a joke. Incompetent people are running the Maintenance area. I paid a scaled down version repair bill of $1200 to get my car back. It still runs bad. The $1200 of "work" performed was pointless. DO NOT DO BUSINESS WITH AUTONATION FORD Campus Dr. FT.Worth Tx. If there was the chance to give a mark less than zero. I would happily do it. Your place of business doesn't deserve a single star rating. I will never/ ever buy from you again.

We had the pleasure of working with Randall Cook in Internet Sales to close on a 2001 GMC 2500 HD Truck - he and Duane had already visited weeks before and unfortunately a finance deal palatable to our budget was not happening - so Duane returned home , Sad Panda, as this was exactly what he had been looking for for over 2 years...then, lo and behold, it came up on his search a few weeks later with lower asking price :) :) So...we called our finance company and got approval before going out to the dealership to confirm the truck was still there and IT WAS! We got through all the paperwork and drove off just a few short hours later. When Duane got into the truck he realized the AC was not working at all...we contacted Randall and he set up appointment for service the very next morning (as it was late in evening already) and Duane took the truck back up there - after just a few hours they had the AC running again and COLD air returned to the cab (original test drive he had last month , it was working fine - guess it just needed some TLC from service department). Randall is a fun guy to deal with - as usually dealership visits can make you CRAZY - and he worked hard to get us through the process with ease. Would definitely recommend him and this dealership to any out there looking for a good reliable vehicle.

I was shopping for a new F250 Super Duty truck and after looking around I found the best Deal at AutoNation Ford South Fort Worth. Thank You Randall Cook for making it a Great Experience. I have purchased 3 vehicles from Randall Cook and all have been great deals. Thanks AutoNation your entire team was very nice I will be back.

Go visit Steve Beck over here! A car/TRUCK guy you can trust! #lovemysuperduty

I was very pleased with my experience at Ford AutoNation. I was a little uneasy about buying a new car, especially after having a bad experience with another dealership prior too my visit. My AutoNation representative Doug Ball was the most patient, polite and informative person I have ever had the pleasure of doing business with. He was totally professional and sensitive too the options I was looking for, and made me confident and proud to purchase my brand new 2016 Ford Mustang. It's my pleasure too say I'll be referring must deserved business too this Ford AutoNation......Thank you

I went to auto nation just for kiks and ended up buying a truck . I'm very pleased Stevie landers was great and Sam great sence of humor. Change of heart one month after purchase the touch ups on my truck are horrible looks like my eight year old did it with a permanent marker they said he was great what ever Rick

I purchase my 2015 Ford Escape last year around December I had a lot of hail damage done in April so I took it to Dave's Auto Body Shop which did a halfway decent job but some of the dash lights were still on and he thought I could only unplug the battery and plug it back up and they would go out not the case so I took it back to the dealership talk to Jerry the service manager I drop my car off at 10 a.m. on a Tuesday morning now 12 noon on the Wednesday morning they still haven't gotten to my car to figure out what's wrong with it I'm older woman I live alone and I have to have my car but Jerry didn't seem to care he didn't offer a loaner car so I went and got my car (its safe to drive) and told them I was very upset I would take it to another Ford dealership and hopefully they would have time to look at my vehicle I also found out that my car had been sitting all day Tuesday pretty much I'm very upset but seems like when they see a woman coming they think they can just treat her any kind of way I don't appreciate the attitude I don't appreciate him not returning calls I don't appreciate him just keeping me on hold and for something that he had not even checked out yet I hope you all do other people better than you did me I will not go back to the dealership ever again.

When all of the other local dealerships failed to have a recalled part for my 2013 Focus, or told me that they couldn't find it, Autonation not only HAD the part in stock, but they got me in the next day, and repaired my vehicle, same-day. After a week of fighting with Ford Customer Service, paying for a rental car out of my own pocket, and thinking I was going to be without a vehicle until Mid-June, Autonation came to the rescue! Everyone was incredibly helpful and friendly.

Parts always seem well overpriced but service and communication were excellent.

My husband & I recently purchased a brand new Ford F-150 from Auto Nation. Our salesman, Eric Victor, was the best. He made the process quick & easy. Where other dealerships lacked, Auto Nation went above & beyond. We will definitely buy from them again in the future. Thanks again. We love our new truck. :-)

Everything was great but the waiting was a little long

Recently bought a used car from this dealership. The salesperson was a delight to work with but the Used Car Manager not so much. One of the fog lights was not working on the vehicle after a supposedly 125 point inspection. Not sure how that could have been missed. When I asked to have it fixed the used car manager told me it was not a safety issue and did not have to work. I told him I expected everything to work with them being a major car dealership and not one of the local independent dealership. Voices were raised in the middle of the dealership over such a simple issue. Ended up buying the car and picked it up the next day after the light bulb was replaced.

I had purchased a '07 Toyota Camry from Autonation off Campus Dr in Fort Worth. Doug Welch was a great help getting me into my vehicle. I love the car, but some some problems arose in the next few months to come. I went back to get my oil changed and my tires rotated. After a 3 hour wait, the mechanic comes out with a stripped nut from the wheel saying he had to hammer in a flathead screwdriver to be able to twist it off. I went in for my second rotation and oil change. I was starting to notice the oil light coming on 3,000 miles before the recommended mileage. Oil change and rotation was done along with a two hour wait. My next visit took me to autonation off Bryant Irving. Their service was fast and informative. They told me that Campus Dr location probably put in a synthetic oil the car didn't require. So they put in a blend. On top of that, they gave me a list service that Autonation Campus dr never told me about before my purchase or two visits. I had also had another garage do an inspection and they listed the exact same problems. At this point I went to the Campus Dr location and talked to Fransisco. When I asked him if he would buy a used car in this condition he never said yes or no. He said the list was all recommended and that i didn't have to do it (duh, I'm not an idiot). He accused me of wanting something for free and that he couldn't help me out. I'm just a regular guy, not trying to screw anyone, concerned about my safety and the people who ride with me,and want whats rightfully due. Five stars for Doug Welch and Autonation Bryant Irving. One star for the service and attention to detail for the "100% guaranteed customer satisfaction" Autonation on Campus Dr.

Ward Plumley and Sam in finance are rock stars. We have been purchasing vehicles from Ward for 23 years. Just purchased a 2013 Ford Taurus Limited. Made Ward work for his money.

WORST CUSTOMER SERVICE EVER. THEY ARE SO RUDE. THEY LIE TO YOU AND TELL YOU THAT YOU HAVE BEEN APPROVED AND MAKE YOU GET INSURANCE ON A VEHICLE YOU HAVEN'T EVEN BEEN APPROVED FOR. AFTER THEY TELL YOU IS UNDER YOUR NAME THEY END UP RUNNING THE CREDIT OF SOMEONE ELSE AND FORCE YOU TO PUT IT UNDER THEIR NAME. THE MANAGER IS RUDE AS HELL. I WILL NEVER, EVER, EVER BUY A CAR FROM THEM. THEY ARE DISHONEST AND RUDE. I HAD TO PUT ONE STAR BECAUSE I CANNOT PUT A ZERO.

Great salesman, Doug B. I have and will recommend this dealership to my friends and family. Osie

Just purchased a 2016 Focus ST from your dealership. My sales rep was very respectful, courteous and attentive. Will be back for future purchases!

I love my car but they lied about the price they didn't match the price.I went up there two times and I still didn't get the car for the price that they told me that they would give it to me for..Make sure you look at your paperwork before you leave don't be in a rush because you are tired look at your paper work carefully before you sign

These guys are great! If your shopping trucks or cars, just get an email quote from Doug Welch and see if they don't meet or beat your current offer. Then go down and talk to him. You will be glad you did. By the way this F-150 is far and away the best automobile I have ever purchased. Ford hit a home run with this machine.

After researching and communicating online with several dealers we chose Autonation for our purchase of a new 2015 F150 XLT. We were very pleased with our shopping experience there. Our salesman, Doug B. was excellent and we feel like we got a good deal. We also LOVE our new truck!

Horrible! Van was listed as "EXCELLENT MECHANICAL CONDITION!" The van rarely starts after 3 new batteries and 4 starters, etc. *It ALSO turns the engine off while driving!!! *There was a MAJOR Recall which was ignored while selling it to us!!! MANY,MANY OTHER PROBLEMS!!!

Me and the girlfriend went to check the cars and Doug B. Our salesman was very honest and gave us the best deal for our money we got a great deal on a ford F150 the numbers in our contract were clear and no hidden charges

We've never purchased an automobile from anywhere else and this experience is why. It was quick, no pressure, and they worked hard for us in the financing department.

Horrible Customer service, I would never advice anyone to use this dealership. I have a 2016 Mustang with a little over 7,000 miles, my clutch started malfunctioning with this being a new car with a mechanical failure that's out of my control, I asked for a courtesy car, it was like I was asking for a handout or something. I was told we can't help you with that you have to figure something out on your own because the car would come out of our budget. A new car that's still under warranty..smh.

We spent the afternoon with our sales rep, Alex, who found the perfect vehicle for my wife! The GM worked with us on pricing and we never felt pressured. We will buy from Auto Nation again!

Darryl was awesome, very nice and friendly guy. They definitely made this a fun and easy process.

Service was fast, and possible plan and time frame was explained before the service.

Stay away from Autonation. They won't honor warranties. We bought a BMW in Dec of 2007 (title shows December 20 2007) and now the car needs a new catalytic converter to the tune of close to $5000. Because the car was built in November of 2007, Autonation BMW is now saying Autonation will not honor the warranty for this item despite the fact we bought the car less than 8 years ago (8 year warranty on Catalytic converters). So now here we are 3 days before Christmas hiring an attorney. Stay away from this nightmare!

My experience was pretty good, there was some misunderstanding between the CPO warranty and the new car warranty, and they came back and made it right. My assures me our deals vs her coworker's deal for a 2015 is better by 4k. I have bought more Ford products than any other in my life, so I guess I might be biased toward ford. But Mary Monroe was very helpful, had no qualms about the number of test drives or cars we drove. Not a high pressure environment, a bit gimmicky when trying to do the financing 12.7 percent proposal makes a very unrealistic car note expectation especially when you have a 790 credit score. All of the Ford ppl I talked to seem very nice, would definitely buy another car their and would recommend family and friends go there. Its been a good experience.

came in looking for something specific, and they were very helpful in making sure everything was ready for me when I arrived. After working some details out, I ended up driving off the lot with exactly what I expected- nothing was out of the ordinary with the vehicle (being used). The staff was very helpful in trying to make sure everything worked the way that it should and that I left with something I would be happy with.

Great & painless buying experience at this Ford Dealership. I built & ordered a 2016 Explorer and took about 5 weeks to get the Exact colors and options we wanted. Paul and team were great, as was the support team taking care of the ESP Ford Warranty we always purchase.

Sherrie Latigo is a "Jewel" for many years she has handled my service work. Would not think of taking my truck to any one else.

I reached out through Ford's Internet search for a new Ford F-250 Super Duty diesel Crew Cab XLT and the Internet team at Fort Worth South AutoNation Ford contacted me and continued to follow up with options in their inventory until I located one and made an appointment to test drive it. Bought the truck the same afternoon. I really felt like the whole team at FWS was working hard to give me the lowest price on the truck, a reasonable amount for my trade, and put me in my new truck that evening. The team continued checking up on me well after the sale!

I was shopping for a new car - we got there early and immediately made my decision to purchase a 2015 Edge. It was found at the Frisco store and the salesman went and had it back in about and hour. I was impressed by the professionalism of the salesman and his knowledge of the vehicle I wanted. The young man who handled my paperwork was fast and efficient. Overall, it was a good experience.

Broken emblem was found just before I left with the new car. Salesman said he would order one and it should be in in a couple of days. A week later I had to call and it was obvious that it hadn't even been ordered. Another 4 days went by and I checked on it again. He called back the next day and said he had it and he was mailing it to me. ... Now I'm stuck with removing the remnants of the old one and installing the new one myself. It shouldn't be difficult, but it's the aggravation factor. ... Not very good customer service after you've signed for the car, but I'd give them an overall 4 out of 5.

We were greeted by Salesman Mr. Doug Welch and introduced to Mr. Jeremy Pirotte ,General Sales Manager. We were shown the car we were interested in and took it on a test drive. Mr. Welch was very knowledgeable and explained the different types of technology and general workings of the new Fusion to both of us. We traded our old car in and bought the 2016 Ford Fusion. Autonation Ford South Fort Worth has a good sales team in our opinion .

I had been dealing with Randall Cook over the phone for a low mileage 2014 F150 Lariat. I wanted to get an interest rate to determine payments, I am extremely disappointed that they had a hard credit check done on me when I was simply trying to get a percentage to determine a rate for financing. He told me they could come close providing me with a rate by doing a soft hit. I stressed I did not want a hard hit.They did a hard hit anyway.Some people like me value there good credit. When he was asked not to do this, he should respect the potential customers wishes. Also the vehicle was sold just as I was driving to the dealership. Randall called me immediately and I certainly understood and he said he would continue to look for a vehicle. I didn't know about the hard hit on my credit until two days after the vehicle I was going to look at sold, when I looked it up. When I got back home and began to look for vehicles I sent him an email about a specific vehicle. He sent me the following email: "That vehicle is priced after rebates… before any charges for the add-ons. We all add for window tint and nitrogen in the tires on new trucks. If this has door guards a bed liner or and other possible dealer installed equipment or treatments – the price will reflect this. Let me look some more" He never contacted me again and I went to the Frisco Autonation that had this vehicle and purchased it. Randall had an opportunity to sell me a car but totally dropped the ball.

Doug Ball was one of the best salesman I have ever had the pleasure to do business with he was very polite and new everything about my truck that I purchased. The whole staff was very friendly and helpful.

One of the better dealerships in the DFW area. I've purchased 4 or 5 vehicles here. Biggest star to the service department where things go smooth, and efficiently. Unlike some other dealerships, the service personnel that you interact with at this dealership know about their product, and how to treat the customer.

Doug Ball was my salesman and he made buying my new truck a total joy I will buy my next vehicle from him. The total staff was very friendly

Every time I bring my truck to get serviced they have taken excellent care of me and done so in a timely matter.

Doug Ball made this new truck a pleasure to buy he went above and beyond for me.

We had the typical salesman that lies to get you in the door! Its pretty bad when I am having to tell him how to do his job. He had no clue on how to handle a cash customer. The total time to purchase the vehicle was 2.5 hrs. That should have been our hint to just walk out! As much as I love my car, if I had known at the time what I know now, I would have gone elsewhere! Its funny how after the 3 day mark this all started! The multiple emails, text messages and phone calls are ridiculous! I didn't want to be on any email list nor did I want the salesman to continue to contact me over and over! We paid cash for this car and there shouldn't be any reason to be bombarded daily! What a joke! Trust me, I wont be doing business with AutoNation ever again! Once you complain, the emails double up even after you opt out and the calls continue! He has continued to pester me and wanted to review, so here it is! Run to another dealership!

Did great job for me. We bought a new escape and are very happy with It. The salesman in the Internet sales was great.

Autonation Ft. Worth, Texas was a rewarding and satisfying experience. The salesman Mr. Anthony Avera and other staff treated me with professional understanding and courtesy. I came away with a Ford Mustang with which I am extremely satisfied! Given the next opportunity to purchase a vehicle, Autonation Ft. Worth on Campus Dr. will receive my business. Thank you for an enjoyable buying experience...

Love the service! Brought my car for a recall service while on vacation and everything was done in a timely manner. .

i purchased a 2013 f150 ford pickup and mr ball was great. my problem was with service. i took my truck in,for first oil change.they say they check everything,including,air in tires. after leaving,the low tire light came on. of course,i stopped and checked,all tires. all were 10 to 15 lbs low. i called the service manger and ttold him my thoughts. after getting home,i thought,since they didn't check my tires,did they change my oil. i went to an oil changing place and asked them to check it. i watched the check and found,the filter had not been changed and the oil was dirty. needless to say,i'll never buy from autonation again. btw,i purchased a 2014 ford,from another dealer

2015 F-150 - great truck and wonderful dealership, great experience.

Love my new Explorer. The people here are great. You couldn't ask for a nicer and more professional salesperson than Mary Monroe, and the rest of the staff are genuinely pleasant. They alone are worth 5 stars." That was my original review- I truly thought the staff was great (that’s why I wrote “they alone” were worth the 5 stars) and assumed that the problems they had getting my car to me in a reasonable time was due to bad processes or management. (I just purchased a new Mustang from another dealer the Saturday before. They had me behind the wheel in almost no time.) I actually felt bad that I allowed their wasting of my entire Saturday to irritate me. So I wrote the kind words. Now that I've had further dealings with them, I'm convinced I was too benevolent in my praise. To be told on the day I bought the car that a small 1/4" cut in one of the leather seat panels will be repaired- that they have a Ford guy that can get matching leather and he'll replace the whole panel- no problem- take the car- make an appointment- it'll be good as new. Then, when dropping off the car I was told the panel will be replaced- OR, he might be able to STRETCH THE LEATHER- since the cut's so close to the seam- and the cut will be gone and it'll look good as new. I then show up to pick up the car and am shown it parked in the shade under the overhang of the building- I'm told how the upholstery guy was able to stretch the leather and re-sew it and it looks good as new. I'm looking at the seat- pushing down on the panel with my hand- I even sat on it. I'm a little concerned about how it was re-stitched and how it would hold up. I see no indication that the panel had been stretched at all. It really did look just like new. I was very pleased. Did I look for the cut? Of course not. I'd just been looked straight in the eye and told that the panel had been stretched and re-sewn. So, I was happy- I no longer had a flaw in the leather on my brand new Explorer. I even apologized when leaving for becoming impatient the day I bought the car after being there from 9 am to around 5 pm without eating- having purchased a car but waiting way too long for them to "get it ready". I drove home and immediately walked around to the passenger side to examine how this guy was able to stretch this leather panel with no noticeable impact on the look of the seat and get the stitching so tight...and then, in the sunlight, I see the same little cut, in the same place, sealed over, touched up and now hidden in a new wrinkle in the leather. It was a fantastic job of covering the cut- it's hardly noticeable unless you know to look for it. It was a very nicely concealed flaw- but that's not the repair I was promised, nor is it the repair that I was just told I had received. I still have a brand new Explorer with a flaw in the seat. I debated calling or driving back but decided against it. I mean, why trust people that tell you something was repaired in a certain way and watch you as you go about examining the repair based on that understanding and don’t seem to have a problem with the deception. I decided to live with it- and give my opinion of Autonation Ford whenever possible. All they had to do was be transparent about the nature of the repair, satisfy me that it would last and give me some options if it didn't. I wouldn’t have been thrilled but I’m not unreasonable. If I was unhappy, they could do the repair as originally discussed. To make matters worse, I've now found what looks TO ME like an attempt to touch up the paint on the driver’s door-that only shows up in the sun at the right angle. Seriously? This is a brand new car!! So now I’ve had to go back. Unhappy with the flaws on my new car. Basically their position is that a coverup is the same as a repair and they stand behind their deception- I should now trust Autonation to repair the paint -and they seemingly couldn't care less about my experience with them or the flaws on my brand new Explorer. I was hoping to find people that were just as upset and eager to make it right. Not here.

We had such an amazing experience. We dealt with Stevie in internet sales. She was amazing. She went over and above what we expected! Her manager Phil, also helped us so much in getting our purchase approved. I will tell everyone that I know about our experience...just like I will always tell people about the horrible experience at a competitor. Go to Automation South Fort Worth to get a great deal and to be treated like family!!

We dealt with Stevie Landers in the internet department and her manager Phil Smith. They were wonderful!! I received a price quote over the internet, made an appointment and went in to test drive. They gave us a appraisal for my trade. We let them know what price we were comfortable with. I told Stevie what things I needed (heated/cooled seats, back up camera, sunroof)...she found exactly what I wanted. They did show me the current model year as well, but it was out of our price range. We also had a competing dealership that was a horrible experience...this was night and day! Stevie and Phil bent over backwards to make sure we got what we wanted at a price we were comfortable with. This was an amazing experience! I love my Ford F150!!

This store completely ripped me off. I purchased a used car from them. I noticed the front heated seats didn't work as advertised. They agreed to fix them. Over a week of driving back and forth (1hr+ commute). They said finally my car was ready. I drove it for 20mins and it was STILL NOT FIXED! They told me to drive it to another dealership to get it fixed. I waited over an hour and then Doug (the sales guy from auto nation) told me they wouldn't cover the bill to fix the seats "at this point I need to make a business decision". They gave me the run around and then bailed out on their end of the deal. They offer a nice 3 day return policy but then ran me around for over a week which voided those terms. This place is ridiculous and dishonest. Stay away! I hope Doug thought he made a great "business decision" because I promise you I will never deal here again and neither will anybody I know!

My experience was great the salesman that I spoke with was very helpful. He was explained what I wanted and he work with me, and he never pushed me to buy something that I did"t want. He explained all the details and I was in and out with 3 hours. I have enjoyed my experience that I had with the Sales Doug Welch. Thanks again for making car buying experience a success.

No pressure at all to buy. They help you find the car you really want.

Pleasant buying experience. No hassle, no pressure and a great price offer.

The staff was helpful & honored their word unlike other dealerships that I had dealt w/ the same week. They were friendly & attentive. I had bought all of our previous cars from this dealership & made the mistake of venturing out to internet sales that led me to another dealership that was not true to their promise. I was fortunate to inquire about another care that ended up being from this dealership where I had a great experience & bought a new car on Valentines Day!!

FIVE STAR FORD MADE BUYING A CAR VERY EASY. WILL RECOMMEND FIVE STAR TO EVERYONE.

Made a deal on a truck along with a sight unseen trade-in. Drove six hours to complete deal and dealership stuck to the deal, new truck was cleaned and waiting.

Eric Victor, our salesman did an excellent job for us. He was very professional and a pleasure to do business with. I think his attitude and actions is the very reason we bought this car from AutoNation in Fort Worth.

John was a great help. He walked me through everything and answered all question in a i understood them. Everyone was wonderful .

Great experience. as it always is. I will go back.

This was our second vehicle purchase through this dealership. No hassle, no haggle. We told them what we were looking for in regards to vehicle and payments, and they were able to deliver. Would highly recommend.

I recently purchased my second vehicle from Doug Ball...no need for change since he meet all my needs!

Mary Monroe is a very helpful, very professional sales woman, she answered many questions that I had about the vehicle and was very courteous with an airport pickup back to the dealership. Mary made my experience from Cleveland Ohio a comforting, and pleasant purchase, I hope to do further business with her and her dealership in the future, thanks so much!

First off, I got to say, way better experience than I had anticipated. I was searching several Ford dealerships looking for a focus st. I looked all over the place, and if the dealership even had one, they weren't very interested in making a sale. Auto Nation reached out to me because I put in an online inquiry for one. They had a way better option than I had found previously. Long story short, I got EXACTLY the car I wanted, at exactly the price I wanted to pay for it. Truly few dealerships out there where that could happen. Ask for Doug Ball. He'll make sure to get you taken care of.

I love the sales man and the service he gave us and any time I have a question he always answers the phone very happy at auto nation

I came in to browse the used vehicle section. Mr.Hopkins was very helpful and thorough. I ended up buying a much better vehicle than I expected. He made the entire experience of buying my first ever NEW vehicle one of the most amazing adventures of my life. Many thanks to Mr. Hopkins and the entire staff for helping me to find and purchase my new Ford F150!

Salesman did great by finding me my truck. He was on top of everything I was wanting.

Randall Cook took the time to understand all my needs. He went over the vehicles thoroughly to make sure we had a perfect fit for my lifestyle and buidget. Not only was it a breath of fresh air to actually have a saleman LISTEN and not push me , but he did so with care and concern. I have already sent another person to him and he was treated with the same respect level! I will be back to see him and send more to him - I know he will treat people right!

They gave me a great trade in value, didn't pressure us into purchasing a car, worked with us every step of the way. The people give great service! Definitely recommend!

Please with car and service received. They stayed late considering my commute and on a friday evening.

Doug Ball was a fantastic help for us in our purchase. We located the vehicle on the website, contacted Doug and the rest is history. Great car, excellent customer service. I would recommend this dealership and Doug Ball in the future. The financial department also met our needs.

I went next door the Mazda dealership and asked about a low mileage 2014 Mazda 6. I was told that I needed to go next door to the used dealer and walked next door. I thought I was dealing with a Mazda dealer so I had some level of comfort. A BIG MISTAKE. I bought a 2014 with 25,000 miles and paid almost as much as for a new one, but got an 80,000 bumper to bumper extended warranty or so I thought. After 4 emails and as many phone calls in the last week, I have gotten nothing about my extended warranty, no license plates (its been a month), and the 5 year maintenance agreement that was supposed to cover all my maintenance for 5 years, I finally got the paperwork, only to find it just covers a maximum of 10 oil changes in 5 years. I would be crazy to buy that when the dealership is 40 miles roundtrip for me and that is not even a bargain. Now I wonder if the interior and exterior protection was even applied that I paid with the price of the car. If I do not have a refund waiting for me tomorrow, I plan to file legal action, action with the Texas Attorney General, and with the Better Business Bureau in Fort Worth. I suggest anyone with the same problems do the same. Texas is under the Uniform Commercial Code of law. If a business has the mere capacity to deceive a consumer, they are liable for triple damages, as they should be. If these guys take $1000 from 2000 people (I am sure there are more) that is $2 million. I definitely think the Texas Attorney General needs to get busy on this one. [non-permissible content removed]

We had no problem purchasing a car from Randall Cook at AutoNation. He bent over backwards to be sure we found the car that was with in our budget and one that we liked. He returned our emails and calls very promptly. Great service at AutoNation on Campus St. in Fort Worth. :-)

Recently bought a truck at AutoNation Ford South Fort Worth and had a great experience. I was looking for a very specific truck, and they were able to quickly track one down for us. Randall Cook was very professional and extremely helpful in the sale. Thanks AutoNation Ford SFW

Purchased a new 2012 Ford Focus SE, hatchback from this dealer and the car is a LEMON. Since the purchase it has had numerous sync issues and been in the shop for the transmission 4 times. No one has time for this nonsense when they work FT. I've been waiting all day for someone to contact me from service or finance with an update and NOTHING. Then when I call the dept. they don't even know what it's concerning... Very frustrating! I hope something good comes from all this running back n forth.

Randall Cook is the first person I met at this dealership and he was very knowledgeable about the Ford Escape that I test drove and eventually purchased. Everyone I encountered here was great, including Phil in financing department. I will purchase here again in future. I live in Garland and drove all the way to Fort Worth to purchase my vehicle due to them having the model with the features that I was looking to for in an SUV. Please ask for Randall when you need to purchase a vehicle.

I recently relocated from Alaska to our family farm near Whitney, TX. Prior to leaving Alaska I sold my pickup, so I was immediately in the market for a new pickup. I wanted a truck with utility and comfort, therefore I had a good idea of what I was looking for. I totally dislike purchasing a new or used vehicle. I said many times before that I’d rather get a root canal than buy a vehicle. I began my search and just happened to stop in AutoNation South Ft. Worth. We were met by our salesman Mike Culbreth, who immediately started zeroing in what I was looking for and in no time I was test driving the truck that I ultimately purchased. The whole process was enjoyable, primarily because of Mike. He actually made the whole process fun! He helped us through the entire process connecting us with the staff of professionals at AutoNation. I drove away with the vehicle that I was looking for, as well as building a friendship. Overall excellent job to Mike and the staff at AutoNation South Ft. Worth. Dave Smith Whitney TX

Went to AutoNation on Bryant Irving and asked about a mustang for sale on the website. Salesman said it had been sold already and started showing me much higher priced cars. Left there and went to this one on Campus Drive. Asked the salesman there about the car, he got online, looked it up, found it, went to the dealership and drove it back and I drove it home that night. Less than a year later, I have put over 20,000 miles on it and the thing still runs flawlessly. My only regret is that I didn't get them to fix the only thing that was broken....The in-dash CD changer that I probably wouldn't have ever used anyway. My wife will be getting her next car from these guys in the near future.

Big Thank You! Great experience buying my new car! Doug Welch was the BEST! Thank you to Sam the finance guy for all his help also! If you want a new car go see Mr. Welch he was very knowledgeable and very nice. He helped me choose the perfect car!

Thank you to Mr. Doug Welch for all your help in finding our daughter a car! He helped her understand what she needed and what she could afford to buy I.e.... range rover is not in her budget! LOL! Thanks again Doug!

Chad Johnston made the first time experience so pleasant he went above and beyond to get me what i wanted in a car and the payment affordable and taking his time to explain things i didn't understand

On 9/17/2014 I Saw the a truck I would be interested in on AutoNation South online inventory. Drove into the dealership in my trade-in truck. As i was driving out to think about buying the new truck, I was intercepted buy salesperson Mary M. I drove the truck, liked it and told Mary to call me with the best, no haggle price on the truck and that I only wanted to finance the truck at the best rate over 36 months. Called Marry back and said I liked the Ford. What was the best price net of all incentives and interest rate if I qualified. I agreed to the price so, THE SALES PROCESS FROM HELL began. Got there at 4, told them we had dinner guests at 6:30, Mary assures me no problem. Time stands still when buying any car but this was exceptionally painful. They check out my trade, check out my credit and come back with a written "financial and deal" offer. Mary and I went over the offer and I had questions about the interest rate and trade in allow. Mary said not to worry, good credit rating would get the 1.99 offered and there was an additional incentive from Ford to increase my low trade allowance. No doubt I was feeling the fast talking excuses coming my way. I said, let me be clear. If my credit rating comes back good, the price is this, and I circled it and Mary marked it, the interest rate is...... Mary wrote down 36 mo @1.99% , $3,000 down on my credit card. I said, "this is the deal I am accepting based on my credit rating being good. Mary agreed and said yes. I signed the agreement across from where GSM, Tom A. signed the same page. My credit rating came back very good. I thought the deal I signed and Tom A. signed was done and we just have the documents to complete and I could still make dinner with my wife and company. AT THIS POINT, IT ALL FELL APART!!!! I reminded Mary that we had a clearly understood deal explained by her in writing and signed by Tom A. and me. Mary said that this was an honest dealership and they would stand by the deal and make it right. NOT A CHANCE IN THE WORLD. Apparently Ford offers 1.99% or $2,200 in rebates but not both. I said, I'm out, you guys reneged on the written deal. Mary tells me to just wait and let her excellent finance team work to get me 1.99% from a lender. Good news, they got me 1.99. However because it isn't from Ford, the truck price now goes up an additional $2,200. At this point, I made them an offer including a bed liner for my truck. Tom A., (the man behind the curtain) rejected my offer and counter offered at $500 more than the agreed offer and no bed liner. I wanted the truck, I had been in the process for over 2 hours. I agreed to pay A.'s offer realizing that I'm screwed. Tom A. reneged on a written deal clearly explained, understood and agreed upon by A.'s agent, Mary M. At AutoNation South sales, it is called good work. Overall it was the worst, most horrible car buying experience in my life. Absolutely every bad thing you hear about car buying happened to me. I'm not judging any of these people personally. I am judging their professional conduct on a business level. I found the dealership on 9/17/14, AutoNation South, had poorly trained sales person, unethical and dishonorable GSM tactics. Obviously just my observation and opinion. I called and got the new car manager Steve R. and told him the story on 9/19/14. He said he would look into it. On Monday, 9/22 Steve said Tom A. would agree to split the cost of the bed liner at $200. Apparently, the dealership was loosing over $300 on my truck deal. Not my problem. Tom A. set the price. I asked Steve if the $200 meant I could not tell the truth about this deal in a review. Steve said tell the truth. Here is the bottom line. There are lots of nice reviews about AutoNation South and some of their people here to read. Read the reviews where the deal had some problems. You can risk it and hope your deal is a good deal and buy from this dealership. Or, you can be smart with your money and go to just about any other AutoNation Ford, like the one on Bryant Irvin Rd. and increase you odds of having a much better car buying experience. It has been my experience that Quality, training, integrity, honesty all start at and reflects the dealership GM and GSM. Again, just my opinion and observation. Good car buying.

I had been in the market for a new truck and was pointed to this facility by my financial institution. I'm so glad I was. The car buying process was completely simple and there was none of the typical hassle associated with buying a new car. My salesman, Doug Ball, expedited my purchase and I was in and out of the dealership. I was also given an extremely fair price on my trade in and this only further confirmed how impressed I was with the dealership.

They are definitely worth giving a shot at your business. I purchased a vehicle from "Bankston AutoNation" on Bryant Irving back in 2010. That was a quick, simple, in and out process. That is the reason I went back to offer my business again before I went elsewhere. All in all, the experience was great, I was greeted and helped by salesman Tristan. As for the price it took a little negotiation with Steve the Sales Manager, but I felt I got a sales price that was fair for both me and the dealer on the year, make, and model I purchased brand new. The only thing that irritated me is I felt I was originally under priced for my trade, but I held my ground and with help of Steve and the Finance Officer Sam. They finally got me what I wanted for my trade. In the past I have went to the bank and got pre-approved, but this time I decided to let Sam help me out. To my surprise, he got me an APR with another lender that was better than my personal credit union offered me. The only reason I scored 4 out of 5 stars was due to the low vehicle appraisal on my trade and having to consistently negotiate that price. When its time for me to vehicle shop again, I will definitly stop here first.

They are definitely worth giving a shot at your business. I purchased a vehicle from "Bankston AutoNation" on Bryant Irving back in 2010. That was a quick, simple, in and out process. That is the reason I went back to offer my business again before I went elsewhere. All in all, the experience was great, I was greeted and helped by salesman Tristan. As for the price it took a little negotiation with Steve the Sales Manager, but I felt I got a sales price that was fair for both me and the dealer on the year, make, and model I purchased brand new. The only thing that irritated me is I felt I was originally under priced for my trade, but I held my ground and with help of Steve and the Finance Officer Sam. They finally got me what I wanted for my trade. In the past I have went to the bank and got pre-approved, but this time I decided to let Sam help me out. To my surprise, he got me an APR with another lender that was better than my personal credit union offered me. The only reason I scored 4 out of 5 stars was due to the low vehicle appraisal on my trade and having to consistently negotiate that price. When its time for me to vehicle shop again, I will definitly stop here first.

Randall was the best salesman ever, no pressure but a huge help in assisting me with the process of buying/leasing a car. He gave me all options and worked his magic. This was the easiest experience in getting a new car I have ever had. Go see him if you are in need of a new vehicle.

After my lease was up (2 years) I turned back to Auto Nation Ford in FTW, Ward P. was there once again to ease the process. I'm happy to convey that my experience with the dealership and staff especially Ward have been the best- hassle free!

Justin bolings my sales person kept me up to date and was low pressure from the beginning. Dealership was good, after having the car 2 days I notice the front end is very squrrelly and the car is road noisy, needs more sound deadner

the dealer was great he covered every thing, and made sure I was clear on each thing.

My dad actually bought the car for my daughter (his grand daughter). We did not intend to buy her a car that day, but when they showed us the 2015 Fiesta with the Sport Package and gave us the price, it was hard to walk away from. We did leave the dealership and went elsewhere, but couldn't find the selection and price to match. We returned to AutoNation Ford South, they threw in the window tint and honored the military discount, the car had 7 miles on it, just perfect for a 16 year old looking to go to college in a couple of years. We had a very pleasant experience buying this car, and it didn't take all day to get the process complete. As I said before we weren't looking to buy a car that day we just wanted to look and see what was available. My daughter is very satisfied with her car and all the blue tooth capabilities. My dad would have wrote this but he doesn't own a computer nor does he want one, he doesn't even own a cell phone, or an ATM card. He is very much old school and knows a good deal when one is offered to him. Thanks, Brett...

This the worst place to buy cars! My son bought a truck from this place. It broke down 5 days after he bought it! Our salesperson was horrible. Bobby did nothing to help my son along with the Manager! I would never buy from this from this place. He has to report to Ft Hood on Sunday the started is messed up along with the fly wheel now! This place is crap! If you want to be ripped off this is the perfect place.

They beat the first dealership I went to by $500! I got the best price here. I received excellent service here. I will shop here first next time I buy a car. Thanks!

FOUND MY TRUCK ON LINE AND CALLED IMMEDIATLEY. SPOKE WITH MARY MONROE. SHE TOOK CARE OF ME FROM START TO FINISH. SHOWED UP TO PICK UP THE TRUCK. AND SHE DROPPED WHAT SHE WAS DOING TO TAKE ME ON A TEST DRIVE. TRUCK WAS EVERYTHIGN I EXPECTED PLUS MORE. SERVICE WAS AWESOME. ONLY DOWN SIDE WAS I SHOWED UP ON A BUSY SATURDAY AND HAD TO WAIT A BIT TO GET WITH THE FINANCE MANAGER. JUST THE LUCK OF THE DRAW. WILL DEFINITELY KEEPTHEM IN MIND FOR MY NEXT VEHICLE.

I bought 2014 Mustang GT for my wife, and the 2 sales men that waited on us went out of their way to find us what we wanted. One of the salesmen personally drove to Corpus Christi to bring our unit bake on his day off. The experience was so pleasant I went back the following week and bought an F150. Which they provided the same consistent service. Thanks to Darryl and Cliff Lopez that made it happen. Kudos to them. If you go by Autonation S Ft Worth ask for them. You won't regret it.

Darryl Hopkins is a great sales person. Personable, knowledgeable and friendly. He knows the in's and out's of Ford cars and trucks & listens to you to get you in the vehicle that you will be happy with. I have a 2014 Fusion & am really enjoying the car. I told him my budget & he got me the car with in my limits. He didn't try to sell me something I didn't want. Go to Autonation at I20 & campus to see Darryl to get the car you will enjoy.

I found my vehicle online in Oklahoma. I hadn't been able to find the car or price I wanted in Oklahoma. I expanded my search and found EXACTLY what I was looking for and at the price I wanted to pay. I kept thinking this is to good to be true. After speaking with Arlene at Auto Nation Ford, I was surprised to know it was all true. Arlene was very helpful and patient with me explaining and sending me pictures to ensure all was correct. They even were able to beat the interest rate that I could get in Oklahoma! We drove the few hours to Texas and was in and out with my new vehicle within an hour. They had everything ready to go!! Will definitely be recommending them and going there first for my next vehicle.

About the only critical thing I could think of is the service lounge could stand better interior lighting & newspapers, magazines, & bottled water for the waiting customers. Otherwise service excellent & PROFESSIONALLY DONE. I work near the dealership, so it's handy.

Does this company have a working phone number?

Brought my daughters Escape in on a warranty service visit. No appointment, no problem. In about 930 and out by 2. Even had to order a part. Very pleased.

I like most folks cringe at the thought of the new car buying process. The idea that I will have to spend an entire day at a dealership is enough to make me stay in an old vehicle way too long. Well, no fear of that here. My salesman, Randall Cook, streamlined this process with me where most of everything was done via email during my work day. I showed up, had my trade in evaluated, came back the next day and was out of there in about an hour with my new vehicle. The finance department had all my paperwork waiting on me and Sam got me through it quickly. Thank you AutoNation! Casey

Best experience buying a car I've ever had! I have also taken my car in for service at this location and they are always courteous and efficient.

went in cause the car I had was on its last leg when I went in I was greeted by Stevie and she got right on to helping me out we test drove 2 cars and I loved the escape so we went in and she got me approved in less then a hour it was fast and easy with a great price on the car as well as with my trade in!!!! My kids and I love the new car and I'm happy with my decision and how helpful Stevie and the staff was with helping me out I would recommend anyone to go to that dealership and getting a car they have a great selection and the staff is very helpful and not pushy like most dealerships ¿

The entire experience was bad! They have absolutely no customer service skills. I will never go back nor will I refer anyone to this dealership ever!

One of the best transactions I have been involved in. Chad J. was my salesman and I must say he bent over backwards to make things happen. Not only did I get the monthly payment I needed it was actually lower than I needed it to be. Chad was very friendly and very helpful though out the entire process. I WILL BUY FROM THIS DEALER AGAIN..

I have been a "Chevy" owner for over 30 years. Purchased one Ford in 2003 and still have it! First time I visited AutoNation Ford I met Doug B. With his knowledge of the new F-250 trucks and an open honesty that is rare in the car business. I now drive a new Ford truck. Would recommend this dealership and sales person to any of my friends.

This is the most amazing dealership I have ever purchased a vehicle from! Everyone worked together to make sure I was satisfied with the purchase of my 2011 F150 Supercab 4x4. Ward Plumley was my salesman and he is absolutely wonderful! He refused to give up until I had the keys to my new truck in hand. Mr. Plumley continues to follow up with me to make sure I am satisfied with every detail of my new truck and is always ready to answer any questions I may have.

I had been shopping for a 2014 F250 for a couple of weeks and just could not get a dealer to give me the price I wanted to pay for the new truck AND give me a fair value on my trade. I had pretty much decided I was going to just keep my F150 and try again next year, but i found a truck like I wanted at AutoNation south Fort Worth and decided to give it one more shot. I'm glad I did because Arlene Kress took very good care of me and the dealership was able to put together a deal that worked. I buy a lot of vehicles, at least one new car or truck per year, so I have run the gamut from great dealers to those I will never do business with again. I'm happy to say that I will absolutely let Arlene and AutoNation South Fort Worth try to earn my business again in the future.

I bought a used Silverado from Randell C. He was attentive to all my requests, non-pushy which is very important to me and did everything he said would do for me in a timely manner. Great salesman great truck equals happy customer.

This dealership is one of the worst I have ever dealt with, from the buying experience all the way to the "service" department. I should have seen the writing on the wall and walked away from the very start. The salesperson, Ward, "accidentally" forgot to add in the $750 rebate that was going on at the time I purchased. When I realized it, while signing the contract with the finance department, the man doing the paperwork was adamant that the rebate was "worked into the numbers". I asked to speak with the finance manager concerning the rebate, and sure enough, it wasn't "worked in". This was the first red flag that popped up, and my gut told me to walk away, but I didn't. I also regret not responding to the survey that was sent after the purchase. I just left the service department this morning, and it was more of the same. When I took my truck in on Monday(today is Saturday, by the way) for warranty work the service advisor that I got, Brett Alvine, was very rude. I wrote all of the issues with my truck down on a piece of paper so they would know exactly what was wrong. When he first saw the list of items he said, "you need ALL of these fixed?". Huge emphasis on ALL when he said it. My list was very thorough so there would not be any confusion. I picked it up this morning, and when they pulled it around, it was just as dirty as when I dropped it off. This might seem minor, but when you pay $50k for a truck, and it's still under warranty, I would assume they might go ahead and wash it for you. Even more so since they had it a full week. When I asked the service manager why they wouldn't wash the truck, he told me, "I'm sorry sir, but we don't have a carwash on the property". I then asked him what they do when they sell a new vehicle and need it to be cleaned. He responded, "well, we have a guy that hand washes those." What?? That's what I would expect them to do, not run it through an automatic carwash. They also did not even address 2 items that were on my list. Please do yourself a favor, and don't even pull into this place for a new car. Worst experience ever, and I truly regret giving them my business.

Worked with Arlene on getting a 2014 Mustang. She was upfront with pricing and worked very hard to get me the best deal. Although I didn't buy a car from here, if I were to buy a new Ford I'd buy it from Arlene.

The vehicle purchase was good. I have no complaints with the sales person. However, I totaled the vehicle in a wreck. Then tried for a month to get a hold of the finance director. I finally make contact in person and get the refund process started on the extended warranty. Know the car finance company tells me that Autonation Ford stopped payment on the refund check. Really? The way I see it is they treat you real good until they get your money. After that, they no longer care about what's right or wrong. The only objective they have is to sale you a car and make money. Customer service after the fact is just not up to the same standard as it is prior to the sale.

At age 55 I don't have time to play games when purchasing a new vehicle.I started at Don Davis, and was getting the run around with rebates & financing. So I went online at AutoNation and had Randall C. call me back with a Smart choice quote. I couldn't believe the price was exactly what I wanted to pay. The whole experience from the test drive to all the finale details was quick and easy. Randall was very personable, & answered all my questions, & did a great job closing the deal. Sam from the finance dept was straight forward withe me, & I trusted him with what he had told me. They both made me feel very comfortable with my purchase, & you normally don't feel that way when you leave a car dealership. Thanks Geoff Laurel

This is the seventh vehicle I have purchased from this dealer since 2003...... Darryl H stepped in to finish the deal (as my sales person Eric was unable to be there that day) on a new car that I had ordered . Because of all the crazy weather it took almost 3 months to get here and I was getting a little antsy.... Darryl REALLY jumped up to save the day for me and at the same time made me aware just how much Eric and all concerned had been checking on and pushing to get my vehicle here in a more timely manner... I had doubts but Darryl really saved the day for me .... THANK YOU GUYS AND GALS !!!

My family has now bought 4 vehicles from Randall C. (Sales). He has always been extremely helpful and provided an answer to every question - very informative. He made us feel very welcome. The entire process went very smooth - Sam (finance man) did a fantabulous job! Easy going - straight forward and honest ! WE love this place - Randall and Sam!

So we went to buy our first minivan from here since we have a new addition to the family. After buying the van, on the way home windshield wipers broke, and window wouldn't roll up. So I took it back the next day to get them fixed. They had it for 3 days and told me it was now fixed. I picked it up and then headed home. The next morning I looked under the car because I saw a puddle. The radiator hose was busted. So I took it back up there again and they took it in again and took another 4 days. They said the usual mechanic was gone and they had a new guy doing it. But the other mechanic was back and now it should be good to go. Now a month later and the check engine light is on. I am not impressed with anything that happen. Everyone should make sure they get a good check of the vehicle as I will do from now on, I wouldn't trust them again I will say that.

Ask for Mary Monroe. She will stay with you from start to finish. Very knowledgable and willing to work with you to get the Vehicle that you want. She has a wonderful sense of humor and makes your experience a great one. Sam in Finance did a good job. Thanks to Don Bailey as well. The selection of Cars, Trucks and Fleet trucks is excellent.

The best used car place to buy.

Ward P.excellect.contact for earlybird deal.surprised at the style of the 2013 Fusion.Ward explained the car. test drive went well.purchase wenteasy recommend if ready to purchase or just thinkingabout it go see Ward P.This was our fifth purchase from AutoNation.Get you a new Fusion.

I thought it was great,especially the finance director she was amazing so friendly and curtious,it was a real pleasure to meet her she was so professional,great day....

Finance Director rocks!!!!

From start to finish this was a great experience. Larry and his team at AutoNation Ford of South Ft. Worth are on top of their game. Great people, great service, and a great product. We will definitley be bringing our truck back to them for service and would absolutely buy from them again.

They are the best to deal with. Randal is very professional and helpful. I'm very satified with the deal I got. Now I'm loving every second of my 2010 Infiniti ex35. I bought it used with only 26914 mileage on it. It looks very new and it still has the smell of a new car. Long ride from Houma Louisiana to Forthworth Texas but it's all worth it. They are the BEST. Thanks Randall for my new baby. This vehicle is so smooth and very responsive.

I recently purchased a 2009 Pontiac Vibe from this dealer. It was a positive experience. All the staff I encountered were pleasant. The lady I purchased from, Mary Monroe was helpful, informative and straightforward. She provided a packet that contained the Carfax and a chronological list of service to the car since it had been in the dealer's possession. Because I drove alone to the dealership, she drove the car to my home for me, so I wouldn't have to get a friend to drive me back. Since the car had some factory recall issues, she made an appointment with a GMC dealership to handle them for me. I did not feel pressured to buy as I had at other dealerships.

Since August 2013, my grandson and I have made two purchases at this AutoNation location. Our salesman, Doug B., and the finance person (Tonya) bent over backwards to get us the best possible deal on both vehicles. They are courteous, thoughtful, resourceful, and very personable. They understood and acted both on our needs and our limitations. I would definitely buy from them again, even though I hope it's not too soon! (My grandson totaled his first car that we bought in August).

Jacob Riley did an exceptional job he was a GREAT salesman and took great care of us from the time we test drove the vehicle until we drove it home. He made sure all our needs were met in order for us to purchase this vehicle which I am highly satisfied with based on price and monthly payments. I went to about 10 other dealerships searching for a good deal but here at AutoNation Ford South Fort Worth they made car buying easier for us and therefore we drove the car off the lot very happy and satisfied! All in all, it was the best place for buying the vehicle we were searching for. thank you AutoNation team it was greatly appreciated. John DeLeon

I spoke to this dealership online only and they were very nice and responsive.

I have not had to buy a vehicle in over 8 years. The 07 Dodge Dakota I looked at was the first vehicle I looked at. It had not even been washed. I was happy with it dirty and even happier when it was cleaned up. I spent minimum time, no haggling, got new premium tires, new windshield, and front end alignment. Great Job Randal Cook! Mark Owens

Allison an Tonya were very helpful when I purchased my car at Autonation on Campus Drive in Fort Worth Texas, even though I was financed by a third party they still went out there way to make me happy. I feel so blessed an happy i got an almost new car low miles an whomever had this Impala kept it in tiptop shape an was on point with the care of oil changes at dealership only. Autonation your company is the best, what an early Christmas gift to myself.

This is our 3rd vehicle to purchase from AutoNation, at this particular site. Ali is our sales girl - we adore her. And Sam is the man in finance!

Hello, Back in October, my husband and I received a call that a vehicle was ready for pick up. While retrieving the message we knew this call was made in an error, due to both of us having two vehicles. So due to the call, we decided to go take a look at the inventory. While driving up there, we decided to give AutoNation a call back to make sure the call was placed in error. Due to the call, we spoke with a lady, by the name of Mrs. Mary Monroe. Once we arrived at AutoNation dealership, we were greeted by Mary Monroe, who made us feel so comfortable during the visit. Mary decided to show us around the dealership and guide us through the available cars there. While walking around on the car lot, my husband and I just decided we were going there to just browse. Upon browsing the dealership, we were interested in two vehicles there. First it was the Dodge Challenger and next was the Mercedes Benz. I must say this was the best shopping experience ever. Mary did a wonderful job. She was very helpful, informative, courteous, and answer every question of ours patiently. Any questions we had Mary was very responsive with an answer. I want to say thank you Mary, for your assistance you gave us in purchasing our vehicle. I can say that I am greatly satisfied with our Dodge Challenger we purchase from your company. Thank you! Sincerely yours, Mr. & Mrs. Brown

My daughter and I went to AutoNation to purchase a used Dodge Caravan she had found by researching online. The sales and service staff treated us with respect and guided us through each step of the purchase. The vehicle was just as good as it was presented. Everyone we can in contact with was extremely courteous and helpful. That purchase went so well that I purchased a Ford Escape on the same day. Both transactions were handled in a professional manner with much kindness and consideration. Thank you to all the staff we dealt with. I have already recommended this dealership and specifically our sales person to two of my friends.

Thank you so much for making the car shopping process so easy and friendly. Randall Cook you are the best!!

The salesperson (Mary) was awesome, but the buying experience went downhill from there. On the drive home the brakes failed so we returned to the dealership (with an escort vehicle) and told them about it. The sales manager told me that it was perfectly safe to drive and I shouldn't worry about it. A second opinion revealed over $600 worth of repairs that were necessary to make the vehicle road worthy. Also, the seal around the sunroof leaks which was specifically denied by the sales staff when I asked about it due to wind noise, which will be another $300 to repair. They offered to repair the brakes at "their cost" but couldn't give me a number beforehand, and I didn't call them about the sunroof. I still feel like I got a fair deal in spite of the problems though. Overall I wouldn't avoid the dealership, just don't count on them to be 100% honest about the vehicle (as with any dealer!).

Overall they're no worse than any other dealer I've had experience with. Purchased a vehicle from them and the sale went smooth, but on the drive home the brakes failed. We brought the vehicle back and the sales manager told me that it was perfectly safe to drive. They offered to repair the brakes "at their cost" which they couldn't estimate. $600+ is what it will cost to repair. A leaky sunroof seal and few other minor problems surfaced and they say they give a 3 day guarantee, but I still feel I got a decent deal on the vehicle so we kept it. Mary (the salesperson) was great, but be cautious just as you would with any other used car dealer.

After weeks of doing on line research on what car to purchase. I made contact through e mail to several dealerships looking at various cars in my price range. All responded but Randall came across the most sincere in wanting to help me find the right car for me. He treated me with respect and kindness and even took the time to educate me when I had questions. I was made to feel welcome and had confidence in my being at Auto Nation Ford off 5300 Campus Dr. The location was easy to find which was a plus since I am new to the Ft Worth area. The internet manager Steve was just as supportive and they worked diligently to find the right car for me. From the time I met them both I was treated as if I were their only customer. Within three days they found the perfect car for me and within my price range. I would not only highly recommend them but I can honestly same these are fair, honest people and I have come to trust them. The proof is in the facts. My car is perfect for me. And due to Randall's insight in his search for a car for me. I was matched with the right car. These guys let me know they are there to serve me and were fair in their dealings with me. What a refreshing experience in buying a car. No game playing they were upfront and honest from the beginning. I would highly recommend this dealership!

We just purchased a 2014 Explorer Sport from this dealership. The sales person, Ally Basham did a wonderful job ordering exactly which options we wanted, and in assisting us when we came to make the trade-in and purchase. This is a great dealership that is willing to work with their customers.

Our family wouldn't dream of buying anywhere else. We can't say enough good things about Buyer Mark Petrie and Sales Rep Ward Plumley. We've bought pickups, new and used cars from Bankston/AutoNation. They're simply the best! They don't play games, they actually care about finding the customer the best vehicle at the best price. I love my new Mustang!

Randall Cook made buying this truck so easy. From to moment I called and told him exactly what I was looking for to the time I picked up the truck he made it an enjoyable experience. Hats off to all the people at AutoNation Ford I got the truck I was looking for at a great price and the people there were all Great. First Ford in a long time and I love it.

Doug Ball was our salesman and was excellent. He was patient and listened to us and gave us a great deal on a new 2013 F150 XLT truck. There was no haggling because with discount and rebates we got 13,500 off the sticker price. Tanya in finance was great too. Overall, the buying experience was great. I'm a chevy man usually, but this deal was too good to pass up and i'm not married to any brand.

I looked all over Texas for someone that could get me two Ford Raptors and I am so thankful that I finally found Allison Basham at Autonation. She did a great job and even put up with my constant stream of emails wanting to know the status of my orders! I drove all the way from Tyler to buy these trucks and I am glad I did. Allison is the best. Matt Flanery

Chad he sales man you want. Pick a car sign paper work Drive off with a new car

Spoke with Randall via email and text multiple times regarding 3 different autos. Very responsive without being overbearing - simply provided data and helpful suggestions when reviewing information about the autos and buying process. He held the first auto we looked at for 2 days so that I could come out from Frisco. Although we ended up purchasing a truck at another dealership, I almost purchased a car from him simply because of the excellent customer service we received. Would definitely recommend a visit to this dealership.

Nice friendly people, everyone is ready to help, clean facility, no time wasted. I have never been in and out of a dealership (4 hrs tops) so fast. I even look forward to going back there for my next vehicle.

About a week ago we purchased a 2013 F-150 STX for my wife. She is a Texas truck girl. We had a wonderful buying experience. Randall Cook was our salesman and now a friend. Well, my old 2003 F-150 was starting to need some money put in it, so yesterday we went back to see if Randall could help us. I now am a proud owner of a new F-150 STX also. We did our homework before going to Auto Nation and found out that nobody can really compete with them. Larry, Randall, Tonya are the greatest. They are very patience, understanding of your situation, and willing to help in anyway possible. They have called us numerous times just to see if we are still satisfied. I am 64 years old and have purchased many vehicles in my time, but Auto Nation will always be my go to guys. You are not just a number or costumer, they really care. They still believe in honestly, respect, and courtesy. If you are even considering a new vehicle, you need to check out Auto Nation and ask for Randall Cook. All the people there are great, but Randall and I hit it off because I am retired military and Randall was an Army Ranger. Do yourself a favor and go to Auto Nation before you buy anything. They really do go above & beyond.

Overall, the buying experience was very quick and pleasant! Salesman(Doug Ball) kept in constant communication with me and was happy to find car still available!

My husband and I bought a new Ford F-150 4 DR STX. We absolutely love it. We are from Weatherford and we have bought a lot of trucks. Of all the dealerships we have been to this one definitely RATES THE BEST!!! Our Salesman Randall Cook, Randall's boss Larry and Tanya went above and beyond to give us EXCELLENT service. We will definitely be back to buy our next truck from this Auto Nation dealership in South Fort Worth and recommend this dealership to all our friends!!!!

My husband and I bought a Ford F-150 4DR STX. We absolutely love it! We are from Weatherford and have bought several trucks from different dealerships, but this one was THE BEST! Our Salesman Randall Cook, Randall's boss Larry and Tanya all went above and beyond in customer service. We will definitely be back to buy another truck from Randall and will absolutely recommend this dealership and Randall to all our friends!!!!

A salesman, Randall Cook, quickly greeted us. We were serious buyers and he took us seriously. We bought one truck and told him we needed to buy another one for work and to let us know when something came in. We were called the next day. It was just what we wanted and the price was right. We have bought three trucks there and can say I am truly pleased with the service.

I found my new F-150 FX2 on AutoNation.com. I live in Hollywood Florida, and I called and got in contact with Randy Dewees. Randy made the whole process seem easy and stayed in constant communication with me. I NEVER had a problem getting a hold of him, and he was very helpful and honest throughout the entire process. I would highly recommend him to anyone looking to buy a car from that dealership.

I just purchased my first car at Ford South Fort Worth and had a great experience! They were very helpful to me as a first time buyer and I never felt like anything was pushed on me. They were very honest and helped me find the car I wanted! Would recommend this dealership to anyone!

I have been doing business with AutoNation Ford S Ft W. for many years. Ward P. has always made it so easy for me to do business there. Ill not trade with another dealer. I love my new truck, it is the best Ford truck I've owned. The Kodiak Brown is Fords best new color!!

I went into this dealership not really knowing what i wanted. I just figured i wanted something semi new, that was affordable and that i wouldnt get ripped off. I took my brother in with me because he always buys from this dealership and he knows all the jargon. We spoke with Randall and he was able to answer all my questions and break it down so that i could understand everything throughout the buying process and that way there wouldnt be any surprises. I love my new car to pieces! This couldnt have turned out any better! Randall was our salesman, he explained what my payments covered, what perks i had having bought a certified preowned ford vehicle and made himself fully available to ask any questions we had.

Overall experience was great. Very easy and no hassle. The salesman Randall Cook was the best I have dealt with in my 54 years of life. They will always get my business. Kevin/ Fort Worth

After speeking with Doug over the phone I decided to visit him in person. His service was phenominal, I would recomend him to anyone! The whole process took about 4 hours.

Located the truck I was interested in on the Internet and called to talk with someone about it. I was connected to Randy Dewees. We spoke briefly on the phone and arranged a time for me to meet him. I live more the 40 miles from the dealership so he first checked the status of the truck to ensure it was still available. It was parked right up front when I arrived. He allowed my wife and I to look at it and test drive it without being pushy or aggressive. He let us move at our own pace. When we went inside to start paperwork we informed him we already had financing. He worked very diligently to expedite our way through the process. Even going above and beyond. Our bank had closed and we were unable to contact them to let them know the dealership didn't receive the last fax they needed to complete the deal. Randy made sure that since we had proof of the financing that we still left that day in our new truck. This was on a Saturday. On Monday afternoon about an hour before I told him we would be back I called the bank and explained what happened and they faxed the needed paper work. A few moments later Randy called me inform me that the fax arrived and the final papers we need to sign will be ready when we get there. From the moment we walked in on Monday until we left completely done was 25 minutes. I have bought many vehicles in my time but this was definitely the quickest most pleasant experience yet. Thank you Randy and we will be back for our next vehicle too.

Great service and the salesman was very nice. He didn't seem pushy at all. I would definitely return in the future if I need another car.

This was our 3rd truck bought from Randy D. at this dealership, and the customer service has always been great. Thanks again Bankston Ft. Worth and keep up the good work. LT

After I found a 2006 Chevy Tahoe at Bankston Ford on CARS.com, my husband contacted Randy Dewees and set up an appointment. Our experience with Randy was amazing. The Tahoe was exactly as described and the assistance by EVERYONE at the Dealership was exceptional. When I need another vehicle, I'll check with Randy & Bankston Ford first!

A nice experice for buying a car. Got a fair price for the car. The finance department needs to work on following thur on promises made.

I tried to find a vehicle all over Texas in a certain color and nobody was willing or able to get me what I was looking for. Bankston Ford not only had what I was looking for but went out of their way to make sure I was taken care of. Randy Dewees puts all stereotypes about car salesman to rest, I had a great overall experience!

The staff here sucks everyone standing around be here for over an hour trying to buy a car and I havent as much recived a hello, can I sale you anything and they have like 25 people on staff, dont waste your time coming here go to the backston in Arlington.... Just to get some kind of response in the lobby I had to YELL DOES ANYONE WANT TO SALE A CAR HERE!!!!

I have need been to a dealer ship in which you ARE NOT pushed into buying a vehicle you don't want. I went in and told them specifically what I was looking and they did not hesitate to find it. Most other dealers would say they have something "similar" which is usually more expensive than what you are looking for. Not these guys, they understand that it's hard during these times and offer you nothing but the best service! I highly recommend this dealer to anybody looking to buy a new ford!

I was alerted to Cadillac CTS at Bankston via Cars.com. The dealer contacted me, we set up an appointment and I was driving my new CTS that day. Great experience.

Internet shopping was a easy, price was right with no suprises! The vechicle was clean and matched the ad completely.

My wife and I recently bought a car from this dealership and have regretted ever dealing with them. We found a great deal online for a Chrysler 300 used and made an apointment to check out the car. We got preapproved by our bank so as not to have to deal with a car dealers financing department. We liked to car signed paperwork and I got my bank to start on drafting the paperwork. I few day later I got a call about them going to come take the car back because my wife's DL had expired and they couldn't finish the title transfer, but my bank had already paid them. Well we got her new licence to them then saw that they had gone and relisted the car on their website and autotrader.com at a much lower price. Seeing this I've called the dealership on several occasions and have dealt with four different people who claim to be the general manager for the dealership. One of them claims to be getting a refund check to us for the price discrepancy, but we have not seen anything in over a month and anytime I call it seems that they are in a meeting or it's their day off. Very frustrating to deal with this group of [violative content deleted].

While out, fluid began leaking from my car which I thought to be a hose and I pulled into Bankston for assistance. After over an hour wait, I was informed I needed a new thermostat. I asked the status of the hose and the rep left and returned to state I now needed a new thermostat, a new hose, and a new bottle for $641. After voicing my displeasure and requesting my keys and vehicle, they were not returned until I compensated Bankston $52. My vehicle has not leaked anymore fluid as the cause of the leak was from previously over filling the overflow bottle too full when adding antifreeze. Surely, the fact that I was a female, and alone, had nothing to do with Bankston trying to overcharge for repairs that were not necessary.