Recent Reviews from AutoNation Ford South Fort Worth

1/22/2017:UPDATE TO ORIGINAL REVIEW: Post-Sales customer service from Mary has been great. Had a paint issue, she got me into a loaner, and got it handled and checked it before returning the truck to me as if it was her own. Being a business owner, I cannot express how valuable it is to work with someone like Mary who takes charge and handles situations, allowing me to focus on my business. Much Appreciated & Thank You Mary! ----------------------------------------------------------------------------------------------------- ORIGINAL: Great, positive overall experience with Mary Monroe & Allison Basham. I had been shopping for a F150 for about 2 weeks and in that time, I had visited numerous dealerships, all of which were typical dealerships with typical shady sales tactics, whether it be playing number games, or stressing me out trying to get my SSN to run my credit numerous times. I had my own financing pre-arranged. My last and final dealership to visit was Autonation Ford South Fort Worth, and out of all the dealerships I visited -ever-, this was the best experience I have had. They were very straight forward, clear and transparent in their pricing, and did not hide anything from me...gave me a sheet detailing all the pricing and rebates to take home, as where other dealerships don't do that. I also was NOT put under pressure where the salesperson brings in a manager to nag on you. I pretty much dealt with Mary and Allison as a team the whole time. The only time I dealt with anyone else in the dealership was when I had to sign the final paperwork for the sale with the F&I guy- it was some British guy, and it was so quick (maybe 10-15 mins max) that I don't even remember his name. The truck itself, I love it. I was indecisive on purchasing it, but am glad I did. Mary & Allison work great as a team and they did an awesome job. I was initially very hesitant on coming to an Autonation dealer because they are big, and typically big dealer groups only care about the numbers and not the customers, resulting in poor customer treatment and shady tactics...but I decided to give them a shot, and I am glad I did. They treated me awesomely and with respect. Honestly the least stressful dealership visit I've ever dealt with. I definitely recommend coming to Autonation Ford South Fort Worth.

Mike Weymer Jan 23, 2017

I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediately saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. Turns out, it was in some salesman's pocket the whole time. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

Radbat76179 Aug 21, 2016

My experience at Autonation Fort worth was excellent. I have no complaints what so ever. Allison Basham was very helpful from the beginning with all my questions I had. I had gone to GP Ford and nothing compared to my experience at here, wish I had gone here 1st to save me a lot of time! She gave me all the information I requested upfront without hesitating. From my experience with other dealers all the want to do is give you a great # just to get you in the door, Autonation truly wants to EARN your business. Salesperson- Douglas Ball, where can I start??? He was just so kind and friendly. He also had a lot of confidence about what he was doing, and never game me the impression he will take advantage of my business. This guy truly did everything he could to earn my business, he was also very patient because I was not an easy customer, I literally had tons of questions and he did very well at answering everyone of them. Even after my purchase was made, his priority was always to take care of me and make sure I was happy. He is not your typical salesman. Financing manger- was great too, to be honest I didn’t spend too much time here because there was not a lot of negotiating to do because I already had the best price upfront. He also did what he could to earn my business. I got a great interest rate and almost $200 less in the monthly payments from what another dealer quoted for the same car and my interest rate was a lot better here too. Everything here was great, monthly payments, interest, and he even gave me a free oil change  Paperwork- This was the final process, to review paperwork and sign. I was looking at everything I saw online, scams etc to look out for before I sign, but again nothing. Overall all I did a lot of research to buying a car, I had all my things to look out for and signs to watch out for, how to negotiate. Autonation did not do any of what I expected a dealer to do,which was the worst. The bottom line is they will earn your business by providing you quality service and giving you the best prices up front. They made the process of purchasing my car quick and easy. These people were amazing and i am very happy with my new car. Thank you Doug for all your help.

Maribel Rodriguez Mar 9, 2016

Love my new Explorer. The people here are great. You couldn't ask for a nicer and more professional salesperson than Mary Monroe, and the rest of the staff are genuinely pleasant. They alone are worth 5 stars." That was my original review- I truly thought the staff was great (that’s why I wrote “they alone” were worth the 5 stars) and assumed that the problems they had getting my car to me in a reasonable time was due to bad processes or management. (I just purchased a new Mustang from another dealer the Saturday before. They had me behind the wheel in almost no time.) I actually felt bad that I allowed their wasting of my entire Saturday to irritate me. So I wrote the kind words. Now that I've had further dealings with them, I'm convinced I was too benevolent in my praise. To be told on the day I bought the car that a small 1/4" cut in one of the leather seat panels will be repaired- that they have a Ford guy that can get matching leather and he'll replace the whole panel- no problem- take the car- make an appointment- it'll be good as new. Then, when dropping off the car I was told the panel will be replaced- OR, he might be able to STRETCH THE LEATHER- since the cut's so close to the seam- and the cut will be gone and it'll look good as new. I then show up to pick up the car and am shown it parked in the shade under the overhang of the building- I'm told how the upholstery guy was able to stretch the leather and re-sew it and it looks good as new. I'm looking at the seat- pushing down on the panel with my hand- I even sat on it. I'm a little concerned about how it was re-stitched and how it would hold up. I see no indication that the panel had been stretched at all. It really did look just like new. I was very pleased. Did I look for the cut? Of course not. I'd just been looked straight in the eye and told that the panel had been stretched and re-sewn. So, I was happy- I no longer had a flaw in the leather on my brand new Explorer. I even apologized when leaving for becoming impatient the day I bought the car after being there from 9 am to around 5 pm without eating- having purchased a car but waiting way too long for them to "get it ready". I drove home and immediately walked around to the passenger side to examine how this guy was able to stretch this leather panel with no noticeable impact on the look of the seat and get the stitching so tight...and then, in the sunlight, I see the same little cut, in the same place, sealed over, touched up and now hidden in a new wrinkle in the leather. It was a fantastic job of covering the cut- it's hardly noticeable unless you know to look for it. It was a very nicely concealed flaw- but that's not the repair I was promised, nor is it the repair that I was just told I had received. I still have a brand new Explorer with a flaw in the seat. I debated calling or driving back but decided against it. I mean, why trust people that tell you something was repaired in a certain way and watch you as you go about examining the repair based on that understanding and don’t seem to have a problem with the deception. I decided to live with it- and give my opinion of Autonation Ford whenever possible. All they had to do was be transparent about the nature of the repair, satisfy me that it would last and give me some options if it didn't. I wouldn’t have been thrilled but I’m not unreasonable. If I was unhappy, they could do the repair as originally discussed. To make matters worse, I've now found what looks TO ME like an attempt to touch up the paint on the driver’s door-that only shows up in the sun at the right angle. Seriously? This is a brand new car!! So now I’ve had to go back. Unhappy with the flaws on my new car. Basically their position is that a coverup is the same as a repair and they stand behind their deception- I should now trust Autonation to repair the paint -and they seemingly couldn't care less about my experience with them or the flaws on my brand new Explorer. I was hoping to find people that were just as upset and eager to make it right. Not here.

R Duncan Jul 23, 2015

On 9/17/2014 I Saw the a truck I would be interested in on AutoNation South online inventory. Drove into the dealership in my trade-in truck. As i was driving out to think about buying the new truck, I was intercepted buy salesperson Mary M. I drove the truck, liked it and told Mary to call me with the best, no haggle price on the truck and that I only wanted to finance the truck at the best rate over 36 months. Called Marry back and said I liked the Ford. What was the best price net of all incentives and interest rate if I qualified. I agreed to the price so, THE SALES PROCESS FROM HELL began. Got there at 4, told them we had dinner guests at 6:30, Mary assures me no problem. Time stands still when buying any car but this was exceptionally painful. They check out my trade, check out my credit and come back with a written "financial and deal" offer. Mary and I went over the offer and I had questions about the interest rate and trade in allow. Mary said not to worry, good credit rating would get the 1.99 offered and there was an additional incentive from Ford to increase my low trade allowance. No doubt I was feeling the fast talking excuses coming my way. I said, let me be clear. If my credit rating comes back good, the price is this, and I circled it and Mary marked it, the interest rate is...... Mary wrote down 36 mo @1.99% , $3,000 down on my credit card. I said, "this is the deal I am accepting based on my credit rating being good. Mary agreed and said yes. I signed the agreement across from where GSM, Tom A. signed the same page. My credit rating came back very good. I thought the deal I signed and Tom A. signed was done and we just have the documents to complete and I could still make dinner with my wife and company. AT THIS POINT, IT ALL FELL APART!!!! I reminded Mary that we had a clearly understood deal explained by her in writing and signed by Tom A. and me. Mary said that this was an honest dealership and they would stand by the deal and make it right. NOT A CHANCE IN THE WORLD. Apparently Ford offers 1.99% or $2,200 in rebates but not both. I said, I'm out, you guys reneged on the written deal. Mary tells me to just wait and let her excellent finance team work to get me 1.99% from a lender. Good news, they got me 1.99. However because it isn't from Ford, the truck price now goes up an additional $2,200. At this point, I made them an offer including a bed liner for my truck. Tom A., (the man behind the curtain) rejected my offer and counter offered at $500 more than the agreed offer and no bed liner. I wanted the truck, I had been in the process for over 2 hours. I agreed to pay A.'s offer realizing that I'm screwed. Tom A. reneged on a written deal clearly explained, understood and agreed upon by A.'s agent, Mary M. At AutoNation South sales, it is called good work. Overall it was the worst, most horrible car buying experience in my life. Absolutely every bad thing you hear about car buying happened to me. I'm not judging any of these people personally. I am judging their professional conduct on a business level. I found the dealership on 9/17/14, AutoNation South, had poorly trained sales person, unethical and dishonorable GSM tactics. Obviously just my observation and opinion. I called and got the new car manager Steve R. and told him the story on 9/19/14. He said he would look into it. On Monday, 9/22 Steve said Tom A. would agree to split the cost of the bed liner at $200. Apparently, the dealership was loosing over $300 on my truck deal. Not my problem. Tom A. set the price. I asked Steve if the $200 meant I could not tell the truth about this deal in a review. Steve said tell the truth. Here is the bottom line. There are lots of nice reviews about AutoNation South and some of their people here to read. Read the reviews where the deal had some problems. You can risk it and hope your deal is a good deal and buy from this dealership. Or, you can be smart with your money and go to just about any other AutoNation Ford, like the one on Bryant Irvin Rd. and increase you odds of having a much better car buying experience. It has been my experience that Quality, training, integrity, honesty all start at and reflects the dealership GM and GSM. Again, just my opinion and observation. Good car buying.

stella2015 Sep 23, 2014

DO NOT BUY ANYTHING from this unprofessional dealership - My son spent over 25,000 dollars for a used truck and on day five it crapped out in a parking lot in Dallas. After spending 3 hours to have it towed to another Ford dealership at midnight, we called the next day to AutoNation Mazda - Ford (on Bryant Irvin Rd) and needless to say they offered us NOTHING. The sales rep did return one of my calls and left a VM stating that since my son bought a warranty it would only cost us $100 deductible to get it fixed (Oh, Starter and fly wheel are shot - on a 2011 truck with 78K miles pretty scary to say the least). I was not asking for the moon, just a little courtesy and understanding. WE have received Nada from the Rep or The Sales Manager who penned the deal. So if you buy a used anything and drive out of the parking lot and anything happens - you will be SOL. And do not think well I spent a lot of money - hey folks it won't matter. I did speak to a sales Manager this morning who had nothing to do with this deal and at least (I do give him credit) he offered a Full Tank of gas to help cover the $100.00 deductible...That is great but now we have to make a 120 mile round trip to get a tank of gas and then re-fill out of pocket when we get back home. Also, my sons truck will be in the dealership (NOT Ft. Worth AutoNation) for a week getting fixed. WE are out $100.00 deductible and about $120.00 for a rental car now. This has been an absolute nightmare that I would have never guessed a dealership of this size would be this un-accommodating to a "customer". I guess they have enough suckers that keep buying from them that they do not need repeat business, because I thought most honest dealerships 'loved' referrals because that's a cheap form of advertising...word of mouth. p.s. This is my first ever negative comment on any business I have ever left - and I have been buying cars for 30 years (so please do not think I do this all the time) PLEASE go anywhere else! To re-cap we have had this car for 5 days before it died and now this is day 8 and its sitting in a dealer's service bay. Never in my life....

Kyle Robert Bathje Aug 9, 2014

This dealership is one of the worst I have ever dealt with, from the buying experience all the way to the "service" department. I should have seen the writing on the wall and walked away from the very start. The salesperson, Ward, "accidentally" forgot to add in the $750 rebate that was going on at the time I purchased. When I realized it, while signing the contract with the finance department, the man doing the paperwork was adamant that the rebate was "worked into the numbers". I asked to speak with the finance manager concerning the rebate, and sure enough, it wasn't "worked in". This was the first red flag that popped up, and my gut told me to walk away, but I didn't. I also regret not responding to the survey that was sent after the purchase. I just left the service department this morning, and it was more of the same. When I took my truck in on Monday(today is Saturday, by the way) for warranty work the service advisor that I got, Brett Alvine, was very rude. I wrote all of the issues with my truck down on a piece of paper so they would know exactly what was wrong. When he first saw the list of items he said, "you need ALL of these fixed?". Huge emphasis on ALL when he said it. My list was very thorough so there would not be any confusion. I picked it up this morning, and when they pulled it around, it was just as dirty as when I dropped it off. This might seem minor, but when you pay $50k for a truck, and it's still under warranty, I would assume they might go ahead and wash it for you. Even more so since they had it a full week. When I asked the service manager why they wouldn't wash the truck, he told me, "I'm sorry sir, but we don't have a carwash on the property". I then asked him what they do when they sell a new vehicle and need it to be cleaned. He responded, "well, we have a guy that hand washes those." What?? That's what I would expect them to do, not run it through an automatic carwash. They also did not even address 2 items that were on my list. Please do yourself a favor, and don't even pull into this place for a new car. Worst experience ever, and I truly regret giving them my business.

Ken C May 24, 2014

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