My husband and I really enjoyed how Autonation made the car buying process so easy and had patience with us while we made a decision. They really care and work to give you the best deal. They understand the customer and have your best interest. Jeff was very friendly and gave us excellent information about the vehicle we were looking to buy and was very helpful throughout. As well as, Doug whole sat with us to talk about a deal and did the best he could. Jim too was very helpful, the finance process was very comfortable and smooth. We are so glad we came to Autonation.

Truly worth the price when you take your vehicle to this dealership.

honesty and great service

Arrived at 7 AM and they opened right on time. The technician was at the bay doors waiting and ready to help the other vehicles that were there. The shuttle driver was polite and a delight to talk to. They called when the car was ready. I arrived and didn't have to wait for them to go and retrieve my vehicle. The level of service here is amazing.

The dealership sold me a Jeep Wrangler 2018 with 2800 miles on it that had a broken transmission and wouldn’t take it back. They have a 5 day return your car policy they do not honor. Only drove the Jeep 30 miles and the transmission failed

They worked really hard to get me the car I wanted and at a good price!

Got me in and out within 30 minutes as requested for the second recall on my 2015 Ford Focus.

Thanks to our sales guy Jeff Jaramillo for helping us to purchase our truck, happy customers!

Always good service. Keeps you updated about your vehicle.☺😃

Found the vehicle I thought I wanted and reserved it online. Jeff Jeremillo called me with in minutes to speak with me about it. I then received another call from the internet manager, who I wanted to reach through the phone and come unhinged on. After having a terrible experience with him I was re-contacted by a different manager who promised I would deal with some one else and we could come up and take a look at the truck. I did not make it that day, but the next day we showed up at the dealership and was greeted by Jeff and Shelby who assured me that my previous interaction would not happen again. My husband and I haggled over price and trade in as we always do, and got Allie involved. She was so super friendly and eager to make a deal with us. We had a few bumpy interactions, but long story short, I came home with my brand new Ford F-150 King Ranch yesterday. I couldn't say too many nice things about our salesman Jeff. He devoted his time and attention to us the entire time we were there. He made the unpleasant previous interaction right and I am so very happy with the people who got involved to make the deal happen.

Mary Monroe was AMAZING. The entire staff from the internet manager to the general manager was making sure I was happy with the transaction. Great team! Great dealership! I highly recommend them!

Chris boher was great and they got my inspection done fast

My Focus had a factory recall, was taken care of quickly during an appointment. Nice new coffee maching in the lounge. Suggest bathrooms near the lounge.

I appreciate the honest, and quick, sales process.

Facility in bad need of an upgrade. Not the typical OEM facility that I would expect. Friendly salesman.

Everything was great. We got it in and out within a couple of days. And it runs perfect. Thanks

I wanted to check on a dashboard light that came and I didn’t know what to do. It needed an update. Although I did not have an appointment I was in and out within three hours. Great work For not having an appointment.

Great deal and great service from Eric. I will recommend AutoNation to anyone who asks!

Driving to work in the rain and my driver's side wiper shredded. I was able to exit at Campus Drive and go to AutoNation Ford South. Pulled in, told them what I needed, they replaced both blades in about 7 min. and I was back on the road with a clear view. I even made it to work on time!

Service department was courteous, friendly and fast. 5 stars. However need a restroom on same side as customer lounge.

Excellent customer service! Each and every employee we felt with was friendly and professional. Highly recommend.

Maria helped me find the car that I wanted and helped me with all my needs it was an easy process !

simplemente los mejores muy buen servicio

Service was great..And fast.and reasonable..Had an emergency issue needing immediate attention and it was well taken care of especially by the courteous service rep.

the great service and on time

I simply went in to get air in my sister's tires for her Ford Explorer, as I pulled into the service bay this guy last name Fisher walked by went in to his desk and sat down, I was surprised since I'd previously worked in sales at a dealership and all of our service providers worked hard to greet our guests at their vehicles. I had to walk in and open the door to get any assistance, and the guy didn't even look at me, ask for my name NOTHING. Needless to say I really didn't feel important. I guess since I wasn't spending any money at the moment he just brushed me off. They did make sure the tires had the correct amount of air in them so I certainly appreciate that. I just felt somewhat dejected. See, my sister's Ford Explorer needs some TLC and since I was treated, shall we say as a second class citizen, I'll be happy to take ALL of that business to a different Ford dealership. So whenever is over this fellow Mr. Fisher I'm sure you'll thank him especially once I bring over the invoice of all that I had done at the OTHER DEALERSHIP. Thank you Kindly. 😂

Oil change, and tire rotation, great job as always

the best place to get a car/truck the staff are great ppl made the deal nice and smooth if u need a vehicle ask for cliff Lopez hes the best!!!!!

sales man was very kind and friendly and he realy took care of me

What a great company to deal with. I got my price and made some friends. 43 and counting.

Had the pleasure of working with Eric. He was very busy but still made time to work out the specifics and sell me the vehicle I was looking for.

I drove all the way from Austin to Fort Worth for a new Ford Expedition. Everyone at AutoNation Ford was great to work with!

We went to look for a used vehicle that would be inexpensive and reliable for my mother. Cliff was very sweet and helpful in this process. We found a 2016 C Max that she fell in love with. Cliff told her all about all the features that the car and told her after she got it home if there any other questions she had not to hesitate to call him. He even gave her his cell number just in case she needed it.

Eric and Ali were phenomenal to work with!!! They went above and beyond to meet our needs, and really excel at what they do!! They were kind and patient during the whole process, and really personable.

I drove from Austin to Fort Worth for a new Ford Expedition. The service from the sales staff was a great experience.

Scheduled Oil Change - started early upon arrival, also checked out my headlight alignment when asked, and I caught them during lunch, and they invited me to join them for pizza.

Eric and Ali were amazing to work with!! They worked hard to meet our needs and really went above and beyond!

Thanks to all - after messing with another Ford dealer for almost 2 years trying to get then to complete a safety recall on my Escape, I called AutoNation South Fort Worth. They not only completed the recall work, but did it in about 2 hours - when one dealer said it would take at least a day and another said 2 days. I'm changing my dealership for repairs! The waiting room was clean and comfortable and the staff couldn't have been more friendly. Thanks to all at AutoNation South Fort Worth ... a completely satisfied customer here!

Great people, from sales, finance, and service they always take care me

Angel was great very helpful throughout process . Also work with others who were very pleasant

Sherrie Latigo in commercial truck service is a 5 Star service advisor.

Always professional when they don't have what I need they tell me where to find it been going here since I was a kid and I am a business owner now who can count on Bill and everyone at the parts counter

Was good. Everything was good. No problems .service rep was very informative.

Had a great experience! Ask for Doug Ball.

Will never go there again!

Eric Victor was great! Will bringing my business back for sure!

Sherrie was very efficient in taking my truck in, getting the problem addressed and the repairs required completed in a very timely fashion.

It was a great time buying a car from them. Had no troubles at all. All the people were great and even stayed a little late to get everything done for me.

Had appointment for 9:00 to install airbag for recall After waiting a hour they tell us “oh we don’t have the part in “ So had to send a man to another dealership to get it I ask why set appointment if they didn’t hold the part for it here’s their response “ well 90% of ppl don’t show up for appointments “ So the 10% that do are just screwed I guess But I would never use this place again

I've now bought 3 cars from autonation. Jeannie Conlon is the best. We've purchased from 3 different lots and have had nothing but great experiences each time. No matter what we would never buy from anyone else so Autonation you're lucky you have the best of the best working for you. Its amazing to know walking in the door Jeannie and whichever sales person she has you with have your back and will make sure they can put you in what you want and stay within your budget.

I use to go to the Bryant-Irving location but swear by this one for anything service related. They get everything done in a quarter of the time, and I’ve never had to wait longer than half the time quoted. Great service, great people and incredibly fast!

We’ve purchased our last three trucks from AutoNation South Fort Worth. H by experience gets better and better . We see no reason to go anywhere else !

I went in thinking I would be there an hour or longer but they were done with my car in less than an hour and that made me so happy because I had so much to do that morning before I went to work. I guess they're better than they think they are, Actually they're awesome, they're considerate, and they professional! They kept me updated on what's going on. AutoNation Ford South will always be my go to place! Tracy F.

Had oil change in a timely matter, even with out having a appointment.

Jerry took care of this in a very professional manner. He also went the extra mile and made sure I had a loan car.

Another "no haggle" or "take it or leave it" dealership.

very professional friendy couldnt ask for better

Doug Ball made my buying experience Awesome!!!!

Doug Ball made buying a brand new 2018 Ford Fiesta, the best experience ever!!!!

terrible sales, the salesman grant had us come in to meet with him however the car we wanted to see wasn't there, so he was going to show us pics, that we had already seen online, so why would we go to a dealership to see pics of a car I asked him? He said we could run the numbers and get our trade in appraised now why would we want to do something like that not knowing if we like the vehicle once we saw it and test drove it? Really big waste of time and very disappointed!!!

Perfectly Handled. Price was explained up front. No surprises except the wait was not as long as I thought and the service rep was outstanding

This was my first visit to AutoNation Ford. Easy and painless. I set an appointment on-line for a 30,000 mile check up and service for my vehicle. Met my Service Adviser, Jerry Fisher. Mr. Fisher was helpful and attentive. Kept me updated throughout the visit. The appointment was for 1pm and I was out by 2:30pm. Everything that I asked to be done was done. A couple of things I requested, transmission fluid change and tire rotation was not. The items were checked, but deemed not necessary at this time. Fluid level and condition was fine and tire wear was not sufficient to warrant the tire rotation. Saved me a few dollars on the visit. That is always a good thing. Told Mr. Fisher I appreciated his help and expertise and that from this point on, whenever I come in for any service issues ... emergency or routine ... he is my point of contact.

This was my first visit to AutoNation Ford. Easy and painless. I set an appointment on-line for a 30,000 mile check up and service for my vehicle. Met my Service Adviser, Jerry Fisher. Mr. Fisher was helpful and attentive. Kept me updated throughout the visit. The appointment was for 1pm and I was out by 2:30pm. Everything that I asked to be done was done. A couple of things I requested, transmission fluid change and tire rotation was not. The items were checked, but deemed not necessary at this time. Fluid level and condition was fine and tire wear was not sufficient to warrant the tire rotation. Saved me a few dollars on the visit. That is always a good thing. Told Mr. Fisher I appreciated his help and expertise and that from this point on, whenever I come in for any service issues ... emergency or routine ... he is my point of contact.

This is the first vehicle I have bought from Auto Nation but it will probably not be the last. Our sales person, Chad Johnson, was EXCELLENT in all ways. Friendly, knowlegible, and extremely helpful.

Good experience. We did not feel pressured to buy additional. We were not as long as with other dealerships.

Bad service brought my vehicle to get worked on never got an answer or call back left it here 4 days and then got told they can’t mess with it when I showed up on my own after purchasing my vehicle from here. never will come back again.

I am from out of state and was extremely impressed with the friendly and professional service of the intire staff also of the large inventory.

Jerry always gets me taken care of when I have my truck serviced.

Douglas Ball gave excellent customer service in helping me find a car within my budget. We had looked at a couple of cars with no luck and then a car came in the day that we were there and it was perfect. Doug made sure that we secured that car and we couldn't be happier.

Very nice and professional. My car was being serviced and they kept me well informed.

Always fast , fair and courteous !

Everything from the sales"Jeff" to the buying "Sam" was Pleasant :)

Great experience. No haggle.

As always GREAT!

In and out in one hour but not without some pain. I made a mistake on days and came to get my oil change on the wrong date. I was quickly approached and the service manager told me he could get me in and out in about an hour and that they did. But upon checkout the rep noticed in the system that the oil was not changed and the service manager wen back and check with the service person who forgot to add the data to system. Once I got back in my truck the date on my next visit is "wrong" and the did not even reset my oil life in my truck. Needless to say I did not have the confidence to that my oil was even changed except for the new oil filter I looked for under the hood later that evening. I'm trying to keep my truck with the actual company I bought it from so if I ever have to use my additional warranty I purchased, they have all the info they need to do the right thing. Glad for the speed but confidence in their service would have been great too!

Ordered a 2019 Bullitt in the beginning of this year and had the pleasure of dealing with Mr. Victor. He constantly kept me updated on it's progress and got me an amazing deal on it. The entire process went incredibly smooth while it was in his hands. That being said, once he handed it off to Sam, one of the finance guys, things got tricky. Sam was very pushy, constantly trying to tell me how to do things in regards to my financing instead of just sitting there and providing helpful feedback. I felt like he was impatient and rushing me in order to complete the sale even though I had put down 40k. He kept saying "we'll get it figured out no worries" but only kept providing one solution, and constantly trying to discredit what my bank (USAA) was telling me in regards to how they would send their portion of the funds. Once again, Mr. Victor was AWESOME. If you have the chance to do business with him, by all means, do it.

Brett kept me updated on my Truck everyday it was in service. He was polite, kind and honest.

Always great service and super friendly and helpful. I couldn't ask for better! A+

Had an emergency with my driver side passenger door and this store was able to locate recall information and repair the issue in less than 24 hours. We have a Ford store closer to home, but chose to go to this one due to their fast, friendly service during a previous visit. Chris was very helpful both on the phone and when I dropped of my vehicle. I'm a fan of their service department.

Doug Ball is an outstanding salesman. His product knowledge is beyond comparison. I will be going back the next time I am in the market for a new vehicle and will reccomend Doug to my friends. In fact Jose in Finance is great and thanks to Steve Rodriguez as well.

Easy to find for a business delivery. Good check in and polite.

Went in with an issue on my vehicle. Great customer services, helped me with issue quick & easily. Super friendly.

I stop in Auto Nation Ford regularly to check out their inventory of new and used vehicles. I find the people there to be genuinely friendly and helpful. I've never felt pressured or fallowed around by a sales rep. hoping to 'bait' me. Their pricing is clear. No back and forth secret haggling between the sales rep. and the manager. I've bought 2 vehicles from them in recent months and will again.

I always enjoy my regular visits to the Auto Nation Ford in South Ft Worth. All of their used vehicles are in amazing condition and priced right. I've bought 2 vehicles from them in the past year and never felt pressured and didn't have to go through the back and forth secret haggling meeting between the salesman and the manager. I regularly walk the lot to see what they have and am always greeted and treated with dignity. That is, I'm not ambushed by a pack of hungry wolves like I am at so many other places.

What a great car buying experience, we were very grateful to car sales rep Cliff Lopez. He was superb and assisted us with our purchase along with getting to know our vehicle...lol The actual total purchasing experience was easy, fast and wonderful!!! Will definitely continue doing business with this gentleman and the dealership!

Great customer service and professionalism

On 8 AUG 18 Salesman Franciso Medrano was very helpful in helping me purchase an 03 F150 Lariat 4X4 at a fair price. He showed me the truck, let me drive it and helped with the paperwork. There was a complication with my insurance card (my fault) and he helped me work through it. I was pleasantly surprised that AutoNation has a used vehicle warranty on vehicles under 200,000 miles. This was expensive though I opted for it for the peace of mind. The five day /250 mile return policy was also persuasive. Also, the truck was masterfully detailed and over $2000 of dealer work had been done it to get it up to standard. Very pleased with the way I was treated, the pricing/condition of the truck and especially for a sharp 4X4 under $10K! Thank you.

I have been to this service dept 3 times. Twice for manufacturer recalls (which went fine) and recently for the 20000 miles service. Make sure to check the Ford service scheduler on the dealer website. The service advisor quoted me $200 plus without flinching. The price on the scheduler was about $100 for the same service. This is a 100% markup. How can I trust that the actual work was completed, such as inspections, etc? I will be trying another dealer next time. Try someplace else first if you can or come prepared for a 100% markup with a smile.

Great group of guys. Got to spend time with Steve beck and Steve Rodriguez. I did not make the purchase but I received great service!

I had a great experience. Everyone was helpful, and did a great job on helping me get the vehicle that was right for me. I didn't feel pressured or coerced into getting something I didn't want or need. Both of the men named Doug, Roberto, and the gentleman Sam in the finance department did an outstanding job! I would highly recommend this dealership to future car buyers.

Found the Mustang GT that I wanted here and lined up the purchase online and by phone with Doug B. Set an appointment for 11 a.m. this past Saturday. Was in and out of the dealership with my new car in less than 2 hours. Will highly recommend Doug B. and AutoNation Ford Ft. Worth to my friends. Worth the 2 plus hour drive to buy a car.

The service department took great care of my car as always! Thanks again guys!

Thank you Chris and the service department, you guys got me in and out quick ... you guys truly rock :-)

Despite not getting my vehicle here, the service here was excellent. They let me know what parts of my car were recalled, and even fixed something done at another shop, free of charge. The staff is very professional and courteous. I would love to return here to service my vehicle.

New review tbd upon competition of repair... About 4 days wasted waiting to get my Fusion serviced at this dealership. Just over 8000 miles into the car and the CV shafts are failing. So called this dealer and taked to JERRY, a service advisor. My whole point coming here is because this is one of the few dealers that offer loaner car for services taking days. Yes it takes days for the dealer to insert a washer or replace a CV shaft. JERRY addured me over the phone the week beforehand that he'd have a loaner car available, and I made it clear sevral times that thats why Im coming to this dealership. Upon (8/14) my arrival he asks for my license and insurance, standard procedure. He then tells me their is nothing I can do since Im 20. He waits for me to show up to tell me he cant do anything. Time I could have spent searching other dealers wasted. Smug attitude too. Other dealerships in the area Ive had to drop off my car at one time for the day and a second time for a week both put me in a loaner car. Why didnt I go to those dealers? One is in Grapevine and thats a drive, the other I never bothered, both those dealers had no loaners cars at the time anyway which is why I came here. So thanks alot for wasting my time JERRY hope you see this. Im looking for more of a dialy driver for my 40 mile one way commute and I assure you I wont be buying here. Arlington here I come..

Contacted me immediately showed concern about me and the aspect of me purchasing a vehicle from there store, in which I will be doing in the near future.

Doug Welch was the best salesman!! We bought two trucks!

I loved the online shopping experience. It took all the dread out of car shopping. I knew everything about the car I purchased before I ever stepped foot on the lot. And, I got a great car at a great price. Thanks Guys .

We don’t live in ft worth our daughter recommended automation south. Transmission was locked up had to towed. Jerry met us and listen to our problem. Being Friday he said a technician would get on it in the morning. It was ready by 11am. Received a call on tues from jerry to make sure everything was okay. Appreciate the call back.

Expert service and excellent turn around time. Wouldn't hesitate to go again!

I have to say that this place is a joke , i stopped by there last week because my husband finally saw online a good deal on a Jeep. When we arrived around 6Pm the salesman was so hyped...Minutes later when he started to talk to us more about what kind of car we wanted he persuade us to change the type of vehicle we wanted for a 12,000 dollar car... we took it extremely rude , how I repeatedly told him several times that the only reason we were there was to see the Jeep he had online. Personally we wouldn’t of had gone to a dealer if we new we couldn’t make payments on a vehicle by the way my age is 23 and my husband is age 26 with a house fully paid off and with 2 vehicles bought cash and a great credit score ... not that it matters only the fact that he saw that we were young and didn’t even want to run our credit or get to the paper work portion because he was too busy trying to convince us to go with the 12,000 dollar car. There are so many more reasons to leave a bad rating but I rather leave it up to the new following customers if there is any. On the other hand i have a 2017 Jeep fully loaded bought from car max just 10 minutes away from there. Where they don’t just people by their age !!!! I will pay at least 3Grand More but I rather pay that and get well treated than go to a low place like auto nation and get treated poorly.

Great experience. Very helpful in figuring out the problem with the transmission and they were able to get my car repaired in a timely manner

I had my first ever oil change on my mustang. Although, the dealer where I purchased the car offered free oil change, AutoNation wouldn’t honor the free service. Jerry Fisher took care of it and offered a discount on the oil change and tire rotation. Thanks!

I contacted this dealer after the Burleson dealership failed miserably to accomplish anything. Mary answered the phone and greeted me every time I called, Chris the service rep was courteous and took care of business. We spoke, made an appointment, then picked it up when the work was completed. Real people, no worries. ��

Great experience! I bought my first car with Doug and the entire process was easy and he was very helpful.

Sam Ramadán and Eric Víctor were awesome. They made my car buying experience a great one. I will definitely be referring my family and friends to the both of them.

Mr. Douglas ball is a great person and a good sells man.. Look for him when u walk in I bought my 2016 mustang gt 5.0 Whit him and everything was Great

This dealership is clean, welcoming and well run. The buying process is seamless although long. Randal treated us like royalty. We found a comparable car at another dealership for less but came back here because of the customer care. I would recommend this dealership to anyone.

Very happy with the service and courteous progress updates from our service manager. This is our first service experience after buying new from AutoNation. Recall item was in stock and appointment options was helpful for our schedules. Love our F-150 Lariat! The only reason this is not a perfect rating: no after-service wash. Step up AutoNation! 🤠

Chris in the service department did a fast and great job. Very pleasant experience.

Great deals and overall excellent service. It was an Great experience.

I love them, they so friendly and nice. the service department guys are so awesome every time I come in for an oil change.

I got a Beautiful Explorer XLT today thanks to Andy Pham! He was attentive and concerned with my vehicle choice and keeping my payments within my budget. If you want a honest, no hassle purchase check out Andy!! He will not fail you!

Had the best experience for the second time with AutoNation South Fort Worth. Eric Victor and Kaylin are the best. Everyone their treats you with respect and kindness and are so helpful and really go the extra mile. I totally recommend everyone to go to AutoNation South Fort Worth for the best deal and the best people thank you!

I got a Beautiful Explorer XLT today thanks to Andy Pham! He was attentive and concerned with my vehicle choice and keeping my payments within my budget. If you want a honest, no hassle purchase check out Andy!! He will not fail you!

Randall Cook and the staff were very helpful and patient with me as I purchased a quality used car after a very long time. I felt like they made everything feel very easy and did not feel pressured. I highly recommend them.

Very courteous and job done in a timely manner.

Great service and the truck was ready fast.

Great service, fast friendly, knows what their doing

Doug Ball was very professional handling the purchase of my pre-owned automobile. He understood that I had researched the market and vehicle and moved toward the closing efficiently. He shared the vehicle's CarFax information upfront, and supplied some supplementary information on the vehicle's history when asked. I could not have asked for better buying experience.

Made appt for an oil change and tire rotation. Also needed transmission looked at on my '14 Focus. Car was done in a timely fashion. However, NO one called me to tell me it was done. Also, all they did was adjust several transmission components, supposedly back to factory specs. While it does drive better than it was, it is NOT like it should he. Clutch needs to be replaced but they went the cheaper option of adjusting only.

great fast friendly service. i wasn't overcharged. the work is good quality.

I have had an issue with my 2016 Fusion's transmission. Jerry Fisher in the Service Department has taken excellent care of my problem. I have always had great service with the rest of the service department with routine and scheduled maintenance.

If you want to save time, go to Autonation...I was in and out in 2 hours and that"s only because it took longer to get my car detailed than it did to sign all the paperwork.

Fastest car I have ever bought. No running back and forth to manager. Have had excellent customer service from Jerry Fisher, my service advisor, and Holly the sweet cashier who always finds me some type of discount that I was not aware of when I pick up my car and pay.

Best place ever to buy a car. They delivered for sure.

Excellent service! A special thank you to Randel, our salesman! Every employee there is so helpful, polite, and caring. They will go that extra mile for you. Many thanks to everyone at AutoNation who made our car purchase so eady, quick, and pleasant!

The service was very good and my rep was excellent. He explained everything in a manner that I could understand. The cashier was very professional.

Overall a very good experience buying a new Mustang, sales people Mary Monroe and Doug Welch were very easy to deal with. Both were professional made the experience of buying a new vehicle pleasant, love the Mustang!

Great service! The staff are very professional and friendly. They will bend over backwards to help you! A special thanks to Jerry Fisher and his expertise!

Couldn’t have asked for a better experience with this dealership’s service center (Especially being from out of state!! Jerry was super nice and explained everything from beginning to the end. He took the time to show us what was wrong, what they did and what I needed to do when I got home. If I was ever in the area again and needed help, this is definitely where I would go!

I have purchased many new vehicles over the years, and auto nation gives me the best personal care and speed of any dealership that I have ever dealt with.. Highly recommend !!!

I took my Escape in for several repairs and a recall repair. Service was prompt and is excellent!

I really enjoyed the process of buying and now driving my new (to me) Toyota Rav4. My salesman Francisco was very helpful and accommodating. Tyler(?) - the finance guy was very patient and understanding. I came out getting an honest deal on a nice looking and fun to drive Rav4. After just a day of driving, it feels like I've owned it for years. Thank you AutoNation!

Needed some work done on my SUV and Jerry Fisher took care of everything perfectly. He listened to my concerns and fixed the problem. I recommend this service center and will return with any other issues that may come.

I will never take another Vehicle to be serviced here again...... I was over charged/billed for the part being installed buy 66.59 for a $208.10 part, I was bill $274.69, and Labor charge of $351.43 is way to much to have the Ignition Lock Module Replaced that works out to $175.72 and hour for labor, and that was supposedly had a Military discount applied the price. Before the discount it was $700.10.. At most should of taken 45 minutes to 1 hour to complete, not 2.5 hours and they kept the vehicle overnight and it wasn't ready till after 1 p.m. the next day. That's why I normally do my own repairs.

Jerry, Sherrie and Ruben, I honestly received the best customer service that any dealership has ever provided. From the service manager all the way to the Tech noting but quality service. I thank you for going above and beyond to get my vehicle back running correctly! I must admit that is was a long drive but it was well worth it! Thank you!!

I will never take another Vehicle to be serviced here again...... I was over charged/billed for the part being installed buy 66.59 for a $208.10 part, I was bill $274.69, and Labor charge of $351.43 is way to much to have the Ignition Lock Module Replaced that works out to $175.72 and hour for labor, and that was supposedly had a Military discount applied the price. Before the discount it was $700.10.. At most should of taken 45 minutes to 1 hour to complete, not 2.5 hours and they kept the vehicle overnight and it wasn't ready till after 1 p.m. the next day. That's why I normally do my own repairs.

Everything was done with excellence!

Well two tech didnt show for work that day and i was in a hurry. Maybe ill try again.

Service advisor was great! Thanks Brett!

Really set of friendly staff. I came here to get an oil change. I love it since they allow for appointments, dropped my car and was in and out in an hour! Only thing is I wished them came to me and asked if I wanted my air filter replaced. They marked it on the paperwork that it needed replacing but didn't review with me. I would have had it done while I was there to save me another trip.

2 stars because we actually liked the salesman but hated the no "haggle approach" we found the same car in better condition, newer and less mileage for 1k cheaper. The car we looked at had inoperable rear windows and a busted taped up key fob but they did not want to negotiate. Honestly liked the salesman but not so much for the dealer. I ended up buying from a smaller dealer who allowed me to take the care for a pre purchase inspection and Im confident I bought the better car. Do some shopping your really paying for all the overhead on these used cars.

Never again! Never Again! Never Again. Don’t know about the sales dept., but DO NOT take your vehicle here to be repaired!! never again!!! Never again!!

I was talk to Randall Cook salesman and have excellent service and ease buying used car. Peoples was friendly at AutoNation dealing good customer service, Thank to Randall Cook , very good salesman. Bless him.

Service was good but they couldn't figure it out how my tire got flat with no puncture or nail in it.

Grate service

still waiting on parts. no touchscreen working properly since March. great success before the touchscreen.

had excellent service during 100k maintenance inspection and service on my 2013 F150

Thank you Sherrie Latigo for a pleasant service experience.

Have worked with Chris Sloan in service twice now. He always makes everything super easy. Has a loaner vehicle ready, and stays in contact with me through the entire process updating me on the progress of my vehicle. I refuse to use any other Ford service department because of how helpful he is.

We had an extremely pleasant, easy and hassle-free vehicle purchasing process with Eric Victor. We will be returning for future purchases.

Horrible experience

They always do a great job.

Always terrific when I go there. Very wonderful And Professional Employees especially "Doug Ball " he is the best sells man .!! Wouldn't buy another truck without him!!

My wife's car broke down and ungratefully there were more repairs needed than we were looking to repair. We decided a new car would be a better choice so we went looking at numerous dealerships. We meet Doug Welch at AutoNation Ford. He was friendly, informative, and never pressured us to make quick choice. He knew we were going to three other places but knew the car would sale itself. In fact the whole staff was friendly and just wanting to make sure we got a safe and reliable car that meet our needs. I appreciate how the team there worked together. I also liked how Doug called after the sale just to make sure my wife was enjoying her new car and to see if she had any questions about the car. I will most likely be a repeat customer.

Sat through a 2.5 hr oil change. Others waited much longer. I had made an appointment the week before.

Absolutely great place. Friendly, knowledgeable staff. I highly recommend this place.

The Deal went smooth and moved in a timely manner Thanks The sales people were very professional and courteous the finance manager was personable and did a good job with financing thanks. My wife and I are completely satisfied.

Fine, this I will be the third time I’m trying to send you my evaluation of my experience. Why do you say it is helpful to you, but you make me jump through too many hoops. This is all you need to know. I needed an Oil Change. I took it to the South Ft Worth Service Center Just under the 10,000 mile recommendation. They did a fine job. I’ll probably go back again. This survey is a pain in the . . .

I went Friday after work to look at a used truck I saw online and honestly I dreaded going to a big dealership. I have had numerous bad experiences with other dealers but autonation is different. I wanted the truck but it needed a few things and they took care of those things without adding the cost to the truck. They had it listed at $1,000 under blue book and they stuck with that price and even gave me a lot more for my trade than I ever expected. I got there at 3:45pm and was driving out in my new truck by 6:15pm. Doug Ball and the whole team were extremely friendly and only wanted me to be happy with my purchase. When I’m ready for another vehicle I will be shopping here first. Thanks for everything guys.

I made an appt for 745am and arrived 20 mins early for an oil change that I’ve already paid for and they tell me its gonna be 1.5 to 2hrs getting it in. I would’nt buy a skateboard from these people. Their customer service is horrible

I recommend Randol Cook- Not only does he listen to what you want he helps make sure you are satisfied. I am 100% pleased

The service writer was professional and quickly took care of my oil change even without an appointment.

Recently purchased a vehicle from AutoNation Ford South Fort Worth. My salesman, Doug Ball, was top notch. My wife and I found his demonstration and explanation of the various vehicle features to be very helpful. He talks to you like you're a person and not just another sale for the books. Doug, thank you for making the vehicle purchase a stress free experience. We will definitely recommend this dealership to our friends.

We have doing business with Ford since 1977. With AutoNation for many years. I have not one negative thing to say about their service and dependability. I would recommend them to anyone.

Everyone is always so nice and this is the only place I take my car for the oil changes. Its a nice treat that I get a free oil change after I've had 5. Anything they notice, if a light is out or other issues they come and talk to me about it and make me aware of what is wrong. Being able to make an appointment to come in is really nice. I drive in from Granbury, TX to this location which is about a 45 minute drive one way is how much I like this place and the way I am treated.

Smooth timely and professional staff was helpful and courteous .Thanks

Always received excellent service when purchasing my car and when I call for maintenance service. I would highly recommend Auto Nation to friends and family.

After viewing the AutoNation webpage and, calling to discuss my needs with a salesman, he advised me to come in and meet with him. I wanted a used car because my car was totaled by a 'DISTRACTED' driver. I explained this to my salesman, Mr. Darryl, who was extremely FOCUSED on helping me and my family. I told him what my budget was and he brought me to the vehicles that I purchased. Not only were the vehicles on sale but within my budget, so much so that I purchased two cars for the price I was prepared to pay for one.

After viewing the AutoNation webpage and, calling to discuss my needs with a salesman, he advised me to come in and meet with him. I wanted a used car because my car was totaled by a 'DISTRACTED' driver. I explained this to my salesman, Mr. Darryl, who was extremely FOCUSED on helping me and my family. I told him what my budget was and he brought me to the vehicles that I purchased. Not only were the vehicles on sale but within my budget, so much so that I purchased two cars for the price I was prepared to pay for one.

Este lugar es pesimo me cobraron 675 para nadamas saber el problema de mi pantaya, y 600 mas para la parte. Y todavia de,ir que no me garantosan el trabajo si por eso ando pagando 675 para saber exacto el problema de mi ford. Orrribleee lugarrr...

Excellent customer service! Very friendly, helpful taking care of the customer is not only advertised they really do it. Highly recommend this location.

Scheduled appointment for 8:30 AM for routine oil change. Arrived at 8:15, didn’t leave until after 10:30. Not once was I spoken to or anything. Why accept my appointment time if it’s still going to take 2+ hours? I’ve yet to have a positive experience with the service department here, and will never have anything but routine oil changes done, and that will stop once my service plan runs out. Much better options out there.

My salesman was great and made my car buying experience easy and pleasant.

If you have any issues with your car go see Brett in the service area. He has awesome customer service and got my car back to me fast. If your looking to purchase ask for Steve Beck. He is an honest guy that will shoot you straight and make sure your taken care of!

I purchased a used truck and the experience was excellent. The sales staff and selection were above my expectations. When I needed some repair work I found the repair dept to be equally as friendly and knowledgeable.

Been buying cars here for years (42 actually) matter of fact have bought 4 in the last four months. Went to trade today but feel they low balled me on my grade. Actually this particular person has done this to us before. I state this from facts as I was offered more at other autonation dealerships, but choosemy loyalty to this one. After my salesman showed me their offer, I laughed and said no thank you. He brought back in the used car mgr, who wanted to give me his spiel. Said I was not interested and that with all the loyalty I have shown them, they had not shown me s***. He jumped up said didnt have to take that abuse and stormed out..I guess he thinks he is FORD...i can definately say they lost a long time customer, made a phone call to another dealership...the best thing about this dealership is their finance man K. Grey...this gentleman goes to bat for anyone and is probably one of the best in the business. He is the reason they get any stars at all. My salesman, can only do what he can do, their hands are tied by the folks aiming for the almighty bottom dollar...in my opinion customer loyalty at this location means nothing....

Darryl Hopkins is the "BEST", I have bought three cars from this man. I took my mom in just to look at a new car, I bought it for her for her birthday. Darryl took the time to add balloons on the car for when we went to pick it up on her birthday. It made her cry....she was so happy. It is the little extra like what Darryl did that will make myself and others keep buying cars from him. Darryl Hopkins you are the best.

Friendly service, good deal, ask for Steve.

I deliver travel trailers for my job and me and my wife were down there and my truck started acting up and we were 9 hours from home with a disabled kid needing us to get home and they helped us out the best they could and we made it back home and didn't charge us and explained everything I would definitely recommend them to anyone.

Great Service. Faster than was expecting.

Exceptional staff and managers. Got the vehicle I needed when I needed it.

Purchased a used 2014 F250, and they went above and beyond on it. Replaced things they didn't have to. I test drove and signed the truck before they had it ready for the lot. They still took care of it even though it was already signed for. 2 days after I picked my truck up the check engine light came on. Called my salesman Steve Burk and he took care of me. Told me to bring it back in and they would take care of it. Truely care for their customers.

We went looking for used car and ended up purchasing a wonderful 2018 Ford Ecosport from AutoNation Ford South. The sales people and management services were great never pushy. We are enjoying this beautiful little economical car very much. Thank you AutoNation.

I would highly recommend AutoNation Ford. they were easy to work with and the people we dealt with had great personalities and it was clear they loved their job.

On the ball. Top notch.

Fast friendly service !

I finally have the guts to post this. My husband and I were first time buyers back in December of last year. Our salesman was Cliff Lopez, he helped us out in every question and concern we had. The man in Finance wasn’t too bad. The last week of March I took my truck to get the free oil change that they offered me. Well when I first arrived Jerry wasn’t too happy to be there. While I was there I told him about the back window that did not open ever since we bought the truck. (We did try opening it but the window would never open, we didn’t pay much attention since the weather was still cold and wouldn’t need it till the Summer). Later when I went to pick it up, they charged me $100 just because they had looked at the window but didn’t do anything to it. While I was there, he tried to be all sweet but then got attitude with me. I asked him why are you charging me, because back in December when I purchased the truck the man in Finance told us just bring the truck and we will look at it for FREE and we won’t charge you nothing, just the parts. I even told him, we have the GOLD warranty/insurance that they are charging me every month with the truck payment. He answered me, well I suggest you talking to whoever helped you in Finance because that’s not how we work here sweetie! The ugliest attitude I have ever seen coming from a dealership. At that point I didn’t know what to expect because we were first time buyers, so I didn’t know what to do. I didn’t know who was right and who was wrong. I left crying of how pissed I was!! So from now on my husband will be taking our truck to his friend which is a mechanic. I recommended all my family to this dealership, but after my last experience there, I will no longer be recommending no one there or having any type of service done there. I’m actually looking for a new Ford dealership that can do my remaining oil changes in the future!

Great experience! Got a great deal on F150 3.5 L Eco . Mary Monroe made my trade an excellent experience . Couldn't have found a better truck or deal anywhere else. Very pleased with trade and truck. Plenty power , great gas mileage . Thanks AutoNation and especially Mary Monroe !

Fast and friendly service

fantastic loved it, the process was so smooth I can hardly believe it

Would recommend this dealership for repair work. Great customer service.

I had excellent customer service from Tyler Lankford, A finance manager, Trevor Young, A car salesman, and Steve Rodriguez ,Sales Manager. I was trading in my truck and had no Idea of what I wanted, These guys made suggestions for me and I test drove quiet a few, and ended up with a 2017 Ford Focus SE, So far I love the car!!! For me this was a huge decision and these guys made the process of it all go so smoothly!!! I would highly recommend them. They are on Campus Drive in Fort Worth, Texas.

Service was exelent from the time we arrive to all paper work procces and after that they still give the extra,was a plesure to deal whit steve and roberto vela an all auto nation team hwo make all thing posible.

I went to Auto Nation and had NO idea what I wanted, But... Tyler Lankford and Trevor Young picked out the best newest but used cars with the lowest miles for me to test drive, Trevor Young was so helpful, Patient, Understanding and professional on all these test drives and answered all my questions, Then to our surprise Steve Rodriguez found another car for me to check out that had just come available, I waited until they could get this car on their lot, a few days later I went back, test drove and bought the car, It is very nice, a 2017 Ford Focus SE with very low miles, All 3 men made this car buying experience pleasurable!! Thank you to all 3! And AutoNation, and truly a great business! Lisa Lankford

Pretty good selection

This is the worst dealership around. I have spent around $150,000.00 with them in the last 2 years. The first used F-450 was great. Then I made the mistake of buying a 2017 F-350 Platinum in February 2017. The turbo went out at 1600 mile, sunroof and back window leaked. The truck was in and out of the shop 6 times in 3 months. So I paid another $3000.00 to get another truck and get rid of the lemon. The new truck window leaked, front collision sensor went out. so I took it in for repairs. When I got it back the window was still leaking and the sensor didn't work. I called the dealerships Manager Shelby and left a voice mail to call me, still waiting. So I took it back in . They had it for over a week and fixed the leaking window but not the sensor. They left foot prints all over the doors, seat , dash and carpet. They blamed the glass co. Then they sent a email to Ford for help. Ford said it was my radar detector causing the problem. So instead of going back I ask them to send the email to me. When I read the email the dealership sent to Ford It said ( I WAS A ROYAL PAIN, AND HE WAS TIRED ME SAYING I PAID $95,000.00 FOR THE TRUCK OVER AND OVER AGAIN ) I paid over $85,000.00 not $95,000.00. I only talked to him 1 time, they are two faced and the email proves that. NEVER BUY FROM THEM , POOR SERVICE

Mary Monroe is a great sales person. Gave me a great deal on 2018 Ford 150 . They were very helpful . They went beyond being friendly and giving me a a great deal. Highly reconmend Mary Monroe and AutoNation to make any purchase of Ford Motor Co.

Great service!!! Thank you Jerry for always helping me when I bring my car in for service. The work was done in a timely manner and the waiting area was comfortable.

Came in for an oil change and def fluid. Was helped by a service guy named Jerry who went out of his way to make sure my truck and me were taken care of. Hats off to the team there for making my service easy.

The best thing I can say is I got my money back with their "250 mile guarantee.

We got excellent, timely service, usual. Staff are friendly and courteous and always concerned about our comfort. We wouldn't go anywhere else.

Efficient, fast, and always friendly

Went for a recall Brett and Chris did a great job and I love the shuttle service from Walter! 😊

This time we had a good experience. I guess I am glad that the Ford Company makes it where you have to take it back to the dealership for some things to be done or else I would not have used them again after our last experience.

Dropped off my car to have a factory defect repaired. They had a loaner car ready for me. Everything went quite smoothly!

Staff were very friendly and attentive. Dealership was clean and prices seemed fair. We were there primarily to look at a late model, pre-owned model. Our salesperson met us at the scheduled time and took us for a test drive. We ultimately didn't buy there (they were asking more than we were willing to pay), however, our overall experience was quite positive.

Great Experience! Francisco, Mary, and Sam all did a wonderful and seamless job of providing an excellent sales experience. Thank you!

I was greeted promptly by my Service Advisor, Jerry Fisher. My vehicle was taken to get serviced as soon as I provided my information. I waited approximately 45 min and my vehicle was done. I’m still slightly reluctant to take my vehicle back there because of the experience I had when I took the company vehicle in and when I called about parts for the company vehicle. The only reason why I took my vehicle there is because I just got off of work and didn’t feel like driving way to Granbury to Mike Brown Ford (which has great customer service) and I live in North Fort Worth. If they show me consistency in their custom service, and quality service of my vehicle without the shady practices, they may retain me as a Customer due to convenience. We will see. I’ll keep you all posted on my next oil change!

Eric Victor was an excellent sales representative. He made sure we were taken care of and got the best deal possible for the truck I was wanting to purchase. Would recommend him and this dealership to anyone. Thank you for a good experience while buying my new truck.

Very pleasant, no pressure and very profesional. All the paperwork was painless and easy.

Great place thanks Carlos and Johnny !!! Y’all killed it.

I thought the staff was great Stev Beck and Johnny Hausner we're awesome, helpful and very insightful.

If I could proceed with giving AutoNation no stars I would... over the last 3 years, they have worked on my truck. I’ve spent over $7k on work. They bandaid the problem to get you to come back for more repairs. During my last trip, they put a used transmission in my truck since they couldn’t fix the previous transmission that they had done all the work on. That transmission went out and according to the new Service Manager I had to buy another transmission because they only warrantied the used one for 90 days. I’m utterly disappointed with the service I received. I’ve filed a BBB complaint....

My salesman Eric Victor was great and very knowledgeable. I got there just after closing on Tuesday and I left in the vehicle I wanted about a hour later! Great experience, great staff. Thanks so much eric we love the new ride!

Great all around experience. Doug Welch was spot on which allowed me to be in and out on my terms. I will definitely send my friends and family your way....oh and the car is awesome too. Thank you!

Good experience and clear explanations of the certified used car purchase program.

I looked Online for a car on Friday night. I found One that was big enough for my kids and I . Eric Victor emailed me but when I got There Eric Victor did not help me like I thought. Johnny helped me and he was awesome. Very friendly very professional very helpful. And I love My new car it’s absolutely amazing. THANK YOU JOHNNY!!!

We just purchased a new Ford Focus. The price was great, service was excellent, and very professional.

I found AutoNation to be genuine and a pleasure to do business with. After emailing every dealer in the DFW area with the exact same set of explicit instructions, AutoNation was the only one who read it, understood it and responded correctly and respectfully. I bought from AutoNation and will continue to do so.

AutoNation knows how to listen. I sent the same email out to all Ford DFW dealerships and they are the only ones who responded correctly and respectfully. They listen to you and will service you well.

Paul in Fleet Sales and Brett in Service did a GREAT job assisting me with a Warranty issue on 4 Hankook Tires that were “peeling & chipping” at only 18K miles (never buying Hankook Tires). Brett made quick work with the Hankook rep and received a partial prorated credit to get real tires (Michelin) on my 2016 Explorer. Great service!

amazing experience all the way around

Very casual and people were very friendly

It was a great experience buying from this dealership. When I was about to buy the vehicle I saw that it has the low pressure light on and ended up replacing one tire on the used car for a brand new one. Not only that, but since I was not able to leave with the new car, they gave me a loaner and drop the new car 2 days after with brand new tire. I would completely recommend this place to anyone looking for a used car. Thanks,

Amazing staff!!!

Jerry, the service Tech was very prompt to help and kept me updated as i requested to wait on the vehicle. I was informed the issues had been fixed and took a look under the truck once home. I did see where one of the parts had been replaced but the part i described as showing excessive wear was not replaced. The part has excessive up and down travel, not rotational travel. This is not a common attribute for front end steering parts. I will check another truck like mine to see if it too has the same issue, i feel the part needs to be replaced. Other than that, the visit was great and they did a front end alignment which I also paid for while there, now the steering wheel is straight. Again, i still believe the worn( what I believe to be worn) part should be replaced.

Parks Department would not look up parts unless they were in the computer told me that they didn't have any books for older vehicles will never do business there

Very nice service person i want her to be my service person everytime!

The buying process was mostly seamless and easy to go through.

Found the van with most of the features we were looking for and contacted them even though they were 4 hours drive away. They valued our trade-in online and whole purchase process went smoothly.

Overall good experience. Only real feedback I have is that we were assured that AutoNation's financing options could beat my pre-approved rate of 2.9% with USAA, but the financial person stated that 2.9% was the going rate for anyone with good credit and in the end we got that same 2.9% through Capital One. We could have saved some significant time if we simply went with USAA rather than myself and my wife go through the process of filling out the credit check forms and having a credit check done and so forth. We had a social obligation on the other end of town that we had to attend and really could have used that extra 1/2 hour or so that would have been saved.

Just looking for a better and new whip.

The first vehicle I purchased with them I put $2,000 down and was doing payments 255 a month the car looked all good on the outside but after having it for a couple weeks it started to fall apart on the inside interior pieces where include on wires weren't connected properly so I went back and trade it that vehicle in and got me a newer vehicle given that I had gap insurance on my previous vehicle I would assume that they were going to add on gap insurance I tried to call and find out if I had it they told me I didn't there was no way to add it and say and said they offered it to me which he has no proof that they did the guy was already rushing to do my paperwork and didn't offer me any kind of package plans on my new lease 2017 paying twice as much ! sucks for them because now I'm going to go to another dealership that won't make that mistake when I'm ready to trade this one in!

I took my truck in for noises coming from the front end of the truck spent over $1,600 in repairs to be told to just not drive it in 4 wheel drive. This is well over 42k dollar vehicle and this is a dealer of this vehicle I'm out of $1,600 and I still have the same noise in 2 or 4 wheel drive and now it's getting more pronounced. Maybe when I take it back they can actually resolve what the issue is. Please help can't keep spending money on maybes.

Randy was AMAZING. I loved the service here. My van is doing fantastic.

The workers here definitely have good morals and maybe its because its their companies policy, but even through that they are nice and would 100% want you to come back. And I most likely will. That just shows how their level of service is.

Doug Ball and Johnny Hausner are your 2 sales associates to go to, highly recommend everyone to this dealership.

This place has very good people and service. Most likely going back. With the future in mind this business has it down.

Great Customer Service. Steve and Martin were very helpful helping me find my first car

Always have great service experience..Jerry Fisher is the best..very courteous,efficient and keeps you updated on process step by step...

Great experience. The team at Auto Nation took care of us quickly in a very laid back atmosphere. Doug Welch was fantastic to work with - I would buy a car from him again in a heartbeat.

The team at Auto Nation South Fort Worth was awesome.

Very fast, left my car and it was ready in less than 20 mins.

Worst experience I have ever had 1st the salesman didn't show me the cars I wanted to look at what then he lost my driver's license when he went to make a copy of it

Drove 20 miles to see a truck based on the salesman's texted pics. It was a cheap truck, $4995 but the severe paint issues and torn seats were not in the pics. I was supposed to be able to test drive it, but it had other issues preventing it from leaving the shop. On the way out I noticed 30.06 and 30.07 signs posted. I do not spend money with businesses that post these, so it was a waste of an afternoon.

my day at the dealership was wonderful I had no bad experience I really do appreciate all the help that I received I went in to get a new car but came out with a used car and since driving the car I have fell in love with it not only suggested is to help flu at the dealership as the time frame takes such a very long time other than that I am very pleased with everything

I purchased a new leftover 2016 F-250. Back in April. My initial dealings at the dealership were good, no issues. A few days later when I had signed up for the Fordpass app I saw that my warranty started back in January rather than April. I assumed this was just a typo of some kind. I contaced the salesman to get it corrected. Long story short, this went back and forth for almost 3 months, with promises that the sales manager was looking into it and they would take care of it. Then they just stopped returing my calls and messages. Never did a thing. The only reason I bought new instead of used was the warranty, so they cost me 3 of my 36 months. It is not a huge issue, but the way it was handled was the problem. If they couldnt fix it, just say so, dont ghost your customer. Edit: follow up to my review. Per the note left by the dealer, I contacted the general manager. He was pleasant and accomodating. Said he would have the new car manager look into the issue and get back with me. Nothing was ever done, and I havent heard from anyone. They are all talk, anything to get you out the door. Reduced my rating to 1 star.

Horrible. Rudy in the service department was OK. The other workers were rude and did not great the customers as the walked in.

My 2017 Ford Fusion is good but I wish that the tires were about wear out, and that The floor mats came with the car and that we would walk the car very carefully so I could seen the dents in the car. But other then that the car rides good. I just wish I could speak to certain people about any issues, but I always get there is nothing we can do or just buy some new tires type of answers!! I wish I could give them a five but not until autonation start doing a little about the smaller issues.

We went in looking for a new vehicle. The service was amazing. We found a vehicle, test drove it. Had all paperwork completed and drove off lot less than 2 hours!!! It was awesome ask for Victor

Very good service, never had a problem. Very professional.

First off, to be fair, I love my F-150. What I do not like, is dealing with the service department. What should be an easy and relatively quick fix, always takes longer than expected and costs obscenely more than it should to repair.

always have excellent service with Brett and the other service people. descriptors such as courteous, prompt, critical listening, well-thought out explanations come to mind. I've never had a bad experience with these people! Thanks Brett etal Charlie Trickey

Bought my F250 here last year. Have had 2 oil changes here which were exceptional. Even replaced a couple of bulbs that had gone out with no charge. However, this last oil change, did not go as well. Had it changed on a Wednesday. Took the truck home and didn't drive it until Friday. Backing out of the drive way my wife noticed oil spots on the ground. At first, thought it might be the front 3rd member on the 4 wheel leaking since that's where the oil was coming from and it was wet. Not hardly! After crawling under it I noticed oil and oil splatter all over the underneath. Took it back to Autonation right then and they tightened the oil filter and wanted me to bring it back the following week to see if it was leaking from the transmission or anywhere else. Funny in that the mess was in front and no where close to the transmission. Didn't even wipe it down so I took it home and crawled back under it and used cleaner and rags to wipe it clean. No leaks, even now 3 weeks later. Just a really messy oil change. It's as if the tech had unscrewed the oil filter and dropped it in a pan of oil and then didn't bother to clean up the mess. Missed the oil fill hole as well with over pour. Maybe just a tech with no pride in their work. Not sure. Willing to try again in another 5k. They did give me a great deal on the price of the truck.

Do NOT go here for service. We took our Fusion on Friday after the power steering failed, which there was a recall on. We initially took it to our local mechanic as we were afraid to drive too far. He obtained the fail code from the car, which matched the recall code, wrote a detailed report and called this Autonation location to let them know the result and that we were coming. The service tech told us he would call us Saturday when it was ready. We did not hear from him Saturday. He did not call Monday, we called him. He informed us that they could not duplicate the code and we have to pay $100 because they looked at it! We inquired why the code has to be duplicated when it is documented and it is a known Ford recall and he says "That's not the way Ford works"! We asked if we have to wait until we are on the highway and steering goes out and our kids are in the car, and he said "if that's when you get the code" For the record, we called other Ford dealerships and the DO NOT charge you to look at a recall item, Even if they can't find the code. Twice during the conversation my husband asked him about safety and repairs and twice he used the phrase "That's not the way Ford works". Keep that in mind.

Had to get a part for the old truck. Great customer service.

My sales person was Mary Monroe and she is awesome! She worked with me on what payment range I wanted to be in and my desired vehicle. The whole process from start to finish was painless! Would definitely purchase from them again. Worth the hour drive!

It was the old experience of the back and forth to the sales office. Mgr was really nice until he realized I was walking out. So far I've had a bad experience in service and now in sales. No thank you. I'll shop elsewhere.

I was I felt like I was treated like a criminal from the moment I walked in to the moment I left the worst experience I have ever had in a car dealership the salesman even went so far as to say he hated my guts and wanted me to leave never to return. OK I’ll buy my vehicle somewhere else thanks David

I had a great experience with the service department. I highly recommend Jerry. He went above and beyond to make sure the issues I had with my Expedition were fixed to my satisfaction. I had tried another dealership prior, but didn't have a good experience. I will only use Auto Nation for any future issues.

Great customer service. Will go again if I need anything.

Great as usual, very professional and repair done quickly

Randall was a great guy on helping us find a truck! His customer service was great!

Took 4.5 hours to make deal for vehicle because the computers were supposedly down.... Called in next morning and was told that vehicle was out of service and in detail. Showed up 1.5 houts later to pick up and vehicle had not been serviced. Waited for 2 plus hours that time. Let me take hm and told me to come back to complete state insp. and detail at anytime. Showed up at 10:15 and vehicle was taken back to shop at 10:40 and have seen vehicle sitting in same spot nothing done 3 plus hours later. Have had no one talk to me about the situation or time frame. Will never recommend nor purchase from this dealership again

I made an appointment for Saturday afternoon and was told it would be Monday before they would finish the work. Monday, near noon, I called because I had not received a call from them and was told they ordered the part. I did not receive my vehicle back until Tuesday afternoon. I was told they were having trouble ordering parts or getting parts delivered and that the mechanic was not sure how to perform the work necessary on my car! Needless to say, I will not take my vehicle back and I would not recommend this establishment to anyone!!

Service department is excellent as ever always looking out for my two cars and those of my three children. The sales staff was great on my selling us our 2017 Focus much better then my Explorer in April.

customer service was excellent as well as the quality of the repairs. Overall rating was excellent.

Great Customer Service. I would recommend this place to friends and family.

took forever to get it done, but they made a solid deal that beat everyone else so it was worth the 3 day sales process

Exceptional customer care, I will be returning to this particular Ford for all my future car issues with my Escape.

Brett was on top of every aspect of the repair and servicing of my vehicle. He was very personable and I felt he went above and beyond to make sure I was taken care of. I have been to many dealerships over the years and due to the service I have received, swore I?d never buy another Ford again. Brett has changed my mind! Thank you, Brett!!

We had a great buying experience. All the folks we came in contact with were efficient, professional and friendly.

They kept in touch to keep me updated on the process of my car repairs and the car was done a lot earlier then promised.

Our salesperson, Christine, was wonderful! She helped nail down the pricing before we even got to the dealership. She made sure we knew all about our new explorer and followed up to make sure we were totally satisfied. I am recommending her to all my friends and family.

Our salesperson, Christine, was wonderful! She helped nail down the pricing before we even got to the dealership. She made sure we knew all about our new explorer and followed up to make sure we were totally satisfied. I am recommending her to all my friends and family.

Jerry fisher was awesome!Took care of everything and expedited my repairs to get my vehicle back in time for my vacation.

Love this dealership!! Very nice people and Cliff was a huge help on helping me get my dream truck!! The inside is very clean and has a playground for kids so while we were talking with the guy the kids would be playing. Thank you so much!

Jerry is the very best service manager. He always has my back and works so hard to make sure my experience is the best. He goes above and beyond the call of duty. None better!

Best experience I've had buying a vehicle. Randall Cook gave me first rate service. Finance department was awesome also.

good friendly staff nice to deal with.I am very satisfied.

Getting oil change should not take over a hour and a half.

AutoNation South price matched another dealer for the same car. This is the second vehicle purchased at this dealership and am well pleased.

You rip off your service customers with overcharging for oil changes. $81 for an oil change is BS especially with no warning.

I received Wonderful service and im loving my New car! Thanks Auto nation �

I tried four other dealerships before buying my F150 here. Good selection, great sales people, and a good deal. I will definitely be a repeat customer.

Service department" probably doesn't know the difference between a toilet and a toolbox.

My overall experience that AutoNation was awesome. My sales Lady Mary Monroe was on top of everything, making sure I had everything I needed. She was encouraging and comforting letting me know that she'll be with me through the whole process and she was. The overall staff was just warm and inviting almost like a family.

Made an appointment for an oil change. When I got there, no one greeted me or asked if they could help me. I walked around to find someone sitting at their desk. Told me it would be 45-minutes; in fact it took an hour and 45 minutes! No one came to give me an update or apologize for the long wait. Upon check out there was nothing said about the status of my car or what was done during the oil change; ie: fluid top off, battery check, etc. I left, drove less than 2-miles down the road and my low tire light came on. I was in heavy work traffic, so going back was not an option. I stopped at the nearest tire dealership who checked my tire pressures and said they were all off. Now, the tire light is still on, yet my tires are ok. What happened during the oil change? Is this a way to get me back in there at additional expense? This has happened before, but not at this dealership.

My experience with AutoMation Ford of South Fort Worth was very favorable. THe sales associate did everything he said he would do.

Every person I met respected me. Steve Beck is a talented and honest salesman. He listened and listened and listened and found EXACTLY the car I needed. I was very impressed!

Every person I met respected me. Steve Beck is a talented and honest salesman. He listened and listened and listened and found EXACTLY the car I needed. I was very impressed!

It was a great experience. Salesmen was friendly and helpful. Not pushy or rude.

The customer service is always great. My truck got an oil change and was suppose to get a maintenance check up and an inspection. The inspection was not done because the previous sticker in the car was done in error by the Tx motor vehicles office, the actual inspection sticker in the truck was for a different car and owner however all the paper work was on hand showing the inspection done for the ford 450. Also they did not top off the diesel fluid it was still reading low when I got back home. I was not happy this to round with the quality of service.

They were so nice and worked with us by going above and beyond!! They gave us such a deal!! We'll come back for sure!!

My truck was having transmission problems and needed a oil change. The service advisor didn't think they could get to the transmission but they did get it in and repaired.

We took the Cmax in for oil change as indicated by car and also some attention to follow up repair to previous recall work on the doors. After pointing out the issues we left the car and when it was ready several hours later, we picked it up and all is well.

Very painless process. We would certainly buy from this dealer again.

I went in for a 40,000 mile service inspection. Everything was done to expectations and very quick. Autonation has always done an excellent servicing job with my auto.

After doing some late night searching for an F250, Mary from the internet department called me first thing the next morning and was very friendly and understanding of our situation. We went in that afternoon, but she was at lunch. The staff was able to get someone to help us right away and we test drove two trucks. Unfortunately, weren't able to move forward with a deal.

Outstanding service provided by Mr. Doug Welch. I highly recommend buying your next vehicle from Autonation Ford in South Fort Worth, TX.

Brought my car in because it had 2 recall notices. Jerry verified what day he had a tech to complete the work and it was done in 1 day and also provided a loaner car.

Great service dept sales dept lost a sale because of shady business, said they had car I wanted and would be available for me to test drive while my car was being serviced,salesperson then told me it was not brought over from sister automation location because manager wanted me to agree on a purchase price and make a deal before they would go through the time and expense of acquiring the car at that point I walked out and 2days later bought the same car at southwest ford in weatherford tx

This is the second time I purchased a car at this dealership and both times were an A+ experience. The service and attentive attitudes are a constant which I appreciate. I always feel like I got a good deal. Very happy.

Got online quote for car was told by salesperson Mary they were going to get it from autonation Frisco showed up on Wed morning only to be told car was not there Mary said that management's policy was to not have a car transferred from an hour away unless we agreed on a price and completed purchase agreement,when I said I would not commit to by a car sight unseen Mary said the management policy was in place to protect them from wasting time/money in finding and transferring a car only to have someone walk away from the car after seeing it I was amazed at a dealership in this day and age would resort to scams like this,I walked out of the deal and will file a complaint with Ford customer service

In and out- both buying and servicing. Thankful not to have to spend a crazy amount of time doing either!

Excellent experience all around. Doug Ball was exceptional. He seemed to really care about why I needed a van. The van's radio was working and they made sure I got a new one. I added an additional 200 miles to the van because of the traveling back and forth a couple times to get the new radio, but the experience was worth it. I will recommend Auto Nation to friends and family.

Service dept always does a fine job. I used Autonation ford South Fort Worth since it was Dub Shaw.

Just needed an oil change, the wait was reasonable. They are always very professional and nice.

They will sell you anything you want tell you how they stand behind what they sell then when you buy a 75000 dollar truck and the paint starts peeling they won't give you the time of day. THE SERVICE AFTER THE SALE SUCKS!!!!!!!!!!!!!

My experience was great! Phil, Sam, and Camden took very good care of me. I felt they had my best interests in mind and helped get the best deal regarding my purchase with what my finances would allow.

I would like to express how pleasant my experience in purchasing my new 2009 GMC C1500. I researched vehicles online and expressed and interest in one. I received a call and decided to go in and look at what was available in the price range I was looking for. Doug Welch found a truck that was within my budget and it has been a pleasure to drive. Everyone I was in contact with was both friendly and helpful. I would purchase another vehicle from AutoNation Ford South Fort Worth when the time comes.

My experience was nothing less than anazing.. Joseph was very professional, very helpful, he didn't use hostel sales tactics. He was more in Tune with what would be best for me as a customer . Great saleman...

I received excellent service. Very quick in and out. I appreciate the service personnel very much. Thanks to all of you.

I have used Autonation South Fort Worth for repairs on my Mark LT with complete satifaction. Clark Skiles, Service Director, has always had a great team and recently hired Angela, who discovered a power steering leak, and shock absorber problems. Doug Bree, another recent hire, walked me through the whole repair process with complete a explanation, easing any anxieties that I might have had disappear. Doug also provided excellent customer service with phone followups and politeness. (I really appreciate that). Autonation will always have my business and my gratitude thanks to Clark Skiles and his team that continues to carry on with tremendous service and success. Teresa Pate

William Wyss was right on target with everything concerning the purchase of my new 2017 Ford Explorer. He was constantly concerned with my requirements and with the final technical programming of the radio/cd/ media panel. All around great experience! Thank you William for a job well done. So very happy with my new SUV!!!

Have had problems with my 2015 F250 (5 times for a water leak in the cab) since buying it from here. Jerry Fisher has been awesome. But, never has anyone from Service or Sales Management contacted me and inquired as to how things were going. Honest reflection on their customer service, total failure....wife's lease is expiring next month.. will not be doing business with again.. very sad after being a customer since 2001. If they don't care, neither should my family.

I bought a 2017 F250, quick and easy process, Mary Monroe is a wonderful sales lady. She took care of business and never beat around the bush. I will be back to buy my next vehicle. Thanks AutoNation

Great experience. Very helpful and listened to my needs

Just needed an oil change this visit. In and out in reasonable amount of time, every thing else checked out fine plus this was my Complimentary oil change so it was a Freebie ! I'll be back in a month or so for my Pre- Tagging Inspection. Wish it was free 🙂 I always appreciate good work done fast Thanks again 😉

I purchased a new Ford Edge on the last week of December, 2016 here. This is my first Ford after having bought a new Toyota Highlander and a new Honda Pilot in recent years. I saw the vehicle I wanted online, and the price had been reduced. The internet salesperson, Mary, got back to me right away, and we set up a time to meet. Once I arrived, everybody was friendly and helpful. The car I wanted had been dealer traded the night before, but another salesman found the car I wanted at another dealership and brought it over. So, the process took a little longer, but it was pleasant the entire time. I thought they gave me a fair price for my trade (you always wish for more), and I guess the most important thing was that there was ZERO pressure. I didn't get that sick feeling like I was trapped by the salesman, and when it came to the price of the car, the salesman literally said "what was the price of the car you saw on line?" I told him, and he didn't even look it up, he wrote it down and that's what I paid. Pretty good deal! I feel terrible because I can't remember my salesman's name. I wanted to contact him via email, and there is no directory on their website. I think that's my only complaint. The showroom itself is the furthest from glamorous or swanky. In fact, it's pretty outdated and old. But, I guess that's why I felt comfortable. There were no high-pressure men with ironed shirts and ties running around....just nice folks. I live in Dallas, and I won't be getting my car serviced way over in Fort Worth , so I can't comment on their service department. But for no-nonsense car buying , I highly recommend AutoNation Ford in South Fort Worth!

Great customer service! Serviced my Suv quickly. They took an extra step to to point out that I had a recall to fix my vehicle that I had forgotten about. My daughter even noticed the door wasn't making a noise any more. (Something I wasn't even aware of that had to do with the recall. Yikes!) They provided a 2017 loaner car while my suv was being repaired. They even filled my gas tank, washed and vacuumed my Suv that so desperately needed cleaning! (Kids, need I say more?) Kudos to Jerry Fisher - AutoNation Ford South Fort Worth! Good people!

I went to AutoNation Ford to purchase a used F150 Limited and had a great experience. I worked with Doug Ball and would highly recommend him.

Randall was very thorough, pleasant, professional, and fast. We were referred to him, well worth it and we will be back... and will be referring to him.

Mr. Hendrix was a good sales man he showed me what he had that I was shopping for and worked with me on the one I wanted. He was not pushy and he was very informative. I would definitely recommend the dealer and Mr. Hendrix to anyone shopping for a new or used vehicle.

We were well taken care of by our saleman Alexander Uselton and by the staff at Ford Auto Nation.

horrible workmanship horrible customer service and totally un- American. go anywhere else if you want quality work.

We couldn't be happier with the deal we got at AutoNation. And out salesman Steve Beck was the greatest.

The service is good. Dealing with car issues is never fun but they are helpful and positive. This is my dealership. Great people.

We were very happy because we made a great deal with honest folks who care, and were very expeditious with the process. We'll refer friends.

I buy my fist ford f-150 here in AutoNation Ford and I loved my truck 2012 and have a nice blue color I loved tanks

This was the easiest buying experience I have ever had when purchasing a vehicle. The sales representative was very attentive and I always felt important. Financing was just as impressive. I was heard and my budget was respected. my presale and sales experience was overall great. However, I was less impressed with the Service department. There were body repairs needed before I could take possession of the vehicle. I purchased the vehicle on a Wednesday and should have been able to pick up my new purchase on Thursday evening. I was unable to make it back to the dealership until Saturday, just to find out my vehicle still was not ready. I was not able to take possession of my vehicle until late afternoon Monday, which conveniently was the last day of my 5 day money-back guarantee. To top it off, as I was driving home my car sensor goes off saying I need an oil change. I had to turn back around and return to the services department because they forgot to reset. I can recommend the purchase of a vehicle from Autonation Fort Worth South but can not extend the same recommendation to their services department.

Excellent buying experience. Mary Monroe was efficient, courteous,and knowledgeable. I would give her all 10s!!

Randall was very professional and made buying our truck very easy. The staff was very friendly and I would recommend anyone needing a new or used car to give them a try as we were very satisfied with our experience at AutoNation.

Buying this car from AutoNation Fort Worth was the least stressful experience that I have had buying a car. There was never any pressure to buy the vehicle or any additions. Everything was laid out clearly and offered as I wanted. Might buy more than one car every 10 years with these guys.

I amverysatisfied with the latest service assistance in the shop, very efficient and smooth operation!

see dan he know how to get you car you want no hassle just help

I have always received great service and if needed they have stood by their word. Love all the service writers and We bought two new vehicles from this Auto Nation this year.

I'll probably get the same canned response to a bad review but....... Bought a used, 2014 King Ranch but it had a chip in the windshield that was spreading when we looked at it. They said they would replace the windshield. I expected the replacement to be the same quality as what was presented for sale in the truck. SURPRISE!!!!!! The replacement is low quality and not the sound screen glass that was presented for sale. I'm not going to dog my salesman(Cliff) as it's not his fault. Instead of me, your customer, having to call the GM and not get called back like others that have posted. Since this was just last week, I think the GM can get my information from the salesman and contact me about what Autonation is going to do to correct this.

LOVE This dealership....They were our 4th FORD dealership....The other 3 just didn't care whether we spent money with them or not. They couldn't be bothered to sell us a $36,000 truck. Not the case for Auto Nation Ford in South Fort Worth...Eric Victor and Phil Smith took great care in assisting us with the right vehicle and the right deal. They made us feel like they really wanted to earn our business from the minute we walked into the dealership. If you want an easy car/truck buying experience...Go see Eric! He won't disappoint. THANK YOU Eric & Phil and your team...

What a great service department. I travel about 40 miles to service my vehicle at Autonation South Ft Worth when there are others closer. A friendly, professional and honest staff. Thanks Sherri.

Juan is an excellent salesperson. He is professional, thorough and pleasant.

Randall and chris down an auto nation are the best ever. made car buying experience easy and fun for first time buyers. will most certainly send others to you and will continue business with you guys thanks so much you guys....

My F-350 was serviced with an oil change and rotation of tires. the work was done to satisfaction and in a timely manner. The customer service was excellent.

Worst experience ever buying a car at AutoNation Fort Worth. Salesman Chris Purtell with the approval of his management sold the car out from under me. If you want to get screwed over, these are the guys to see.

Sherri was able to get my truck in and out for an oil change. Thanks for the great customer service again.

Awesome experience. Randall and Sam are great. My hubby and I both purchased each a new 2016. Great buying experience

Dan quickly took a bad day and made it beautiful for me. He was courteous and very professional. He put me in a brand new Ford Escape at a price I could afford! Thank you Dan Hendrix and Auto Nation!

Jerry was very helpful and the work was done in a timely manner.

Got a good deal on a 2017 GT, but the price is where positives end. Had some bubbles in the tint that needed to be fixed. Dropped the car off, showed all the places where it needed to be repaired and asked if they could set the tires to the proper psi. (Over inflated at delivery) Picked up the car and not only did they not repair the rear window, they did not adjust the tire pressures and someone over tighten my shift knob. Not sure why they even touched the shift knob. Definitely not be returning for service in the future.

I kicked the idea of buying a new Transit van for my business for almost a year,and finally decided last June to order one just the way I wanted it. The salesman Paul Savoie took real good care of my needs and he kept me inform the whole time while my van was being made. Definitely will buy again from this dealer the whole process was smooth and no pressure.

Awful, I bought a 2011 F-150 which I truly believe they knew had issues. Trying to get someone to call you back is like pulling teeth. It is taking almost 2 mos. to get my tags. In the meanwhile the truck in shop for 2 weeks 1 month after getting it. All I can say is trust your instincts because, I felt unsure to the point they allowed to have the truck overnight before buying so I would come back. I should have just left as I usually do. I am very pissed it has been a long time that I have bought a used vehicle. My advice is to take it to a shop and have to look it over before purchase because it is "as is". I will not spend not another dime @ Autonation South Fort Worth, not even for service to vehicle. I will go elsewhere. I know that I should have taken my butt to Hiley Mazda Arlington... :(

My wife and I have owned Fords for the last 20+ years. Everytime I am in the market for a new vehicle I always try to trade with AutoNation Ford South Fort Worth for one reason - service. Sherri Latigo understands what real customer service is and I always use this dealership for service. She is knowledgeable, helpful, and always goes the extra mile to make sure the service is satisfactory. I recommend this dealership for service because of her!

Seamless for the Most Part Found a vehicle on Net Search. Excellent Value and Drove Off

Bought a 2017 Ford Explorer from Autonation Ford South Fortworth .It was surprisingly hassle free!! Sales team was very professional .

Thanks for getting it back to me quickly. As a home health nurse I rely on my car daily.

I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediately saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. Turns out, it was in some salesman's pocket the whole time. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

great service , no delays , very accommodation. Fixed the issue and went beyond

Purchased my Mustang from AutoNation Ford South and was very satisfied with the purchase process. Went in for my first oil change offered at no charge. It did take a bit of time but overall I was satisfied with my first experience with the service department.

Highly recommend Doug Welch. We bought a car for our daughter that we found online. After calling to see if it was available, Doug had it parked in the shade with keys in hand when we arrived, ready to answer our questions. He was knowledgeable and professional and made the whole process very easy.

Went in for regular maintance staff was knowledgeable and very friendly.

This was my first visit to a dealership, that was stress free! The people working with me, Randall & Mary, honored my requests; adhered to my concerns & got me what I wanted. I was very pleased with Auto Nation on Campus Drive!

Everyone we met and dealt with at AutoNation South Fort Worth was super friendly and really made you feel at home. I saw my now new truck online and went over to AutoNation South Fort Worth to look at it, there I met Steve Beck. Steve Beck is probably the nicest no pressure car salesman I have ever met and dealt with, together with Jose Duran in finance. They made me a deal to good to pass up. I so appreciate everything both of them and the AutoNation South Fort Worth family did for me and my family that made my car buying experience both pleasurable and memorable. We will definitely be returning customers for our future vehicle needs. Thank you AutoNation South Fort Worth with sincere gratitude for what you did for us.

Military appreciation from Autonation? What a joke! My son is a US Marine and we ordered him a new focus RS Nov. 2015. Was told it would arrive in the U.S. in Jan. 2016. The car finally arrived this month. He waited almost 6 months and now stationed in Cali. The salesman and mgmt has now called and told him he has 24 hrs to get all docs signed and financing together. What a shitty way to show military appreciation! He could have had all this done months ago but they told us the car didn't even have a VIN yet. They are only treating him this way because they want to sell the car for more than what we agreed on.

We had the pleasure of working with Randall Cook in Internet Sales to close on a 2001 GMC 2500 HD Truck - he and Duane had already visited weeks before and unfortunately a finance deal palatable to our budget was not happening - so Duane returned home , Sad Panda, as this was exactly what he had been looking for for over 2 years...then, lo and behold, it came up on his search a few weeks later with lower asking price :) :) So...we called our finance company and got approval before going out to the dealership to confirm the truck was still there and IT WAS! We got through all the paperwork and drove off just a few short hours later. When Duane got into the truck he realized the AC was not working at all...we contacted Randall and he set up appointment for service the very next morning (as it was late in evening already) and Duane took the truck back up there - after just a few hours they had the AC running again and COLD air returned to the cab (original test drive he had last month , it was working fine - guess it just needed some TLC from service department). Randall is a fun guy to deal with - as usually dealership visits can make you CRAZY - and he worked hard to get us through the process with ease. Would definitely recommend him and this dealership to any out there looking for a good reliable vehicle.

I was shopping for a new F250 Super Duty truck and after looking around I found the best Deal at AutoNation Ford South Fort Worth. Thank You Randall Cook for making it a Great Experience. I have purchased 3 vehicles from Randall Cook and all have been great deals. Thanks AutoNation your entire team was very nice I will be back.

Go visit Steve Beck over here! A car/TRUCK guy you can trust! #lovemysuperduty

I was very pleased with my experience at Ford AutoNation. I was a little uneasy about buying a new car, especially after having a bad experience with another dealership prior too my visit. My AutoNation representative Doug Ball was the most patient, polite and informative person I have ever had the pleasure of doing business with. He was totally professional and sensitive too the options I was looking for, and made me confident and proud to purchase my brand new 2016 Ford Mustang. It's my pleasure too say I'll be referring must deserved business too this Ford AutoNation......Thank you

When all of the other local dealerships failed to have a recalled part for my 2013 Focus, or told me that they couldn't find it, Autonation not only HAD the part in stock, but they got me in the next day, and repaired my vehicle, same-day. After a week of fighting with Ford Customer Service, paying for a rental car out of my own pocket, and thinking I was going to be without a vehicle until Mid-June, Autonation came to the rescue! Everyone was incredibly helpful and friendly.

My husband & I recently purchased a brand new Ford F-150 from Auto Nation. Our salesman, Eric Victor, was the best. He made the process quick & easy. Where other dealerships lacked, Auto Nation went above & beyond. We will definitely buy from them again in the future. Thanks again. We love our new truck. :-)

Recently bought a used car from this dealership. The salesperson was a delight to work with but the Used Car Manager not so much. One of the fog lights was not working on the vehicle after a supposedly 125 point inspection. Not sure how that could have been missed. When I asked to have it fixed the used car manager told me it was not a safety issue and did not have to work. I told him I expected everything to work with them being a major car dealership and not one of the local independent dealership. Voices were raised in the middle of the dealership over such a simple issue. Ended up buying the car and picked it up the next day after the light bulb was replaced.

Ward Plumley and Sam in finance are rock stars. We have been purchasing vehicles from Ward for 23 years. Just purchased a 2013 Ford Taurus Limited. Made Ward work for his money.

Great salesman, Doug B. I have and will recommend this dealership to my friends and family. Osie

These guys are great! If your shopping trucks or cars, just get an email quote from Doug Welch and see if they don't meet or beat your current offer. Then go down and talk to him. You will be glad you did. By the way this F-150 is far and away the best automobile I have ever purchased. Ford hit a home run with this machine.

After researching and communicating online with several dealers we chose Autonation for our purchase of a new 2015 F150 XLT. We were very pleased with our shopping experience there. Our salesman, Doug B. was excellent and we feel like we got a good deal. We also LOVE our new truck!

Me and the girlfriend went to check the cars and Doug B. Our salesman was very honest and gave us the best deal for our money we got a great deal on a ford F150 the numbers in our contract were clear and no hidden charges

We've never purchased an automobile from anywhere else and this experience is why. It was quick, no pressure, and they worked hard for us in the financing department.

We spent the afternoon with our sales rep, Alex, who found the perfect vehicle for my wife! The GM worked with us on pricing and we never felt pressured. We will buy from Auto Nation again!

Darryl was awesome, very nice and friendly guy. They definitely made this a fun and easy process.

Service was fast, and possible plan and time frame was explained before the service.

Stay away from Autonation. They won't honor warranties. We bought a BMW in Dec of 2007 (title shows December 20 2007) and now the car needs a new catalytic converter to the tune of close to $5000. Because the car was built in November of 2007, Autonation BMW is now saying Autonation will not honor the warranty for this item despite the fact we bought the car less than 8 years ago (8 year warranty on Catalytic converters). So now here we are 3 days before Christmas hiring an attorney. Stay away from this nightmare!

came in looking for something specific, and they were very helpful in making sure everything was ready for me when I arrived. After working some details out, I ended up driving off the lot with exactly what I expected- nothing was out of the ordinary with the vehicle (being used). The staff was very helpful in trying to make sure everything worked the way that it should and that I left with something I would be happy with.

Great & painless buying experience at this Ford Dealership. I built & ordered a 2016 Explorer and took about 5 weeks to get the Exact colors and options we wanted. Paul and team were great, as was the support team taking care of the ESP Ford Warranty we always purchase.

Sherrie Latigo is a "Jewel" for many years she has handled my service work. Would not think of taking my truck to any one else.

I reached out through Ford's Internet search for a new Ford F-250 Super Duty diesel Crew Cab XLT and the Internet team at Fort Worth South AutoNation Ford contacted me and continued to follow up with options in their inventory until I located one and made an appointment to test drive it. Bought the truck the same afternoon. I really felt like the whole team at FWS was working hard to give me the lowest price on the truck, a reasonable amount for my trade, and put me in my new truck that evening. The team continued checking up on me well after the sale!

I was shopping for a new car - we got there early and immediately made my decision to purchase a 2015 Edge. It was found at the Frisco store and the salesman went and had it back in about and hour. I was impressed by the professionalism of the salesman and his knowledge of the vehicle I wanted. The young man who handled my paperwork was fast and efficient. Overall, it was a good experience.

Broken emblem was found just before I left with the new car. Salesman said he would order one and it should be in in a couple of days. A week later I had to call and it was obvious that it hadn't even been ordered. Another 4 days went by and I checked on it again. He called back the next day and said he had it and he was mailing it to me. ... Now I'm stuck with removing the remnants of the old one and installing the new one myself. It shouldn't be difficult, but it's the aggravation factor. ... Not very good customer service after you've signed for the car, but I'd give them an overall 4 out of 5.

We were greeted by Salesman Mr. Doug Welch and introduced to Mr. Jeremy Pirotte ,General Sales Manager. We were shown the car we were interested in and took it on a test drive. Mr. Welch was very knowledgeable and explained the different types of technology and general workings of the new Fusion to both of us. We traded our old car in and bought the 2016 Ford Fusion. Autonation Ford South Fort Worth has a good sales team in our opinion .

Doug Ball was one of the best salesman I have ever had the pleasure to do business with he was very polite and new everything about my truck that I purchased. The whole staff was very friendly and helpful.

One of the better dealerships in the DFW area. I've purchased 4 or 5 vehicles here. Biggest star to the service department where things go smooth, and efficiently. Unlike some other dealerships, the service personnel that you interact with at this dealership know about their product, and how to treat the customer.

Doug Ball was my salesman and he made buying my new truck a total joy I will buy my next vehicle from him. The total staff was very friendly

Every time I bring my truck to get serviced they have taken excellent care of me and done so in a timely matter.

Doug Ball made this new truck a pleasure to buy he went above and beyond for me.

Did great job for me. We bought a new escape and are very happy with It. The salesman in the Internet sales was great.

Autonation Ft. Worth, Texas was a rewarding and satisfying experience. The salesman Mr. Anthony Avera and other staff treated me with professional understanding and courtesy. I came away with a Ford Mustang with which I am extremely satisfied! Given the next opportunity to purchase a vehicle, Autonation Ft. Worth on Campus Dr. will receive my business. Thank you for an enjoyable buying experience...

Love the service! Brought my car for a recall service while on vacation and everything was done in a timely manner. .

i purchased a 2013 f150 ford pickup and mr ball was great. my problem was with service. i took my truck in,for first oil change.they say they check everything,including,air in tires. after leaving,the low tire light came on. of course,i stopped and checked,all tires. all were 10 to 15 lbs low. i called the service manger and ttold him my thoughts. after getting home,i thought,since they didn't check my tires,did they change my oil. i went to an oil changing place and asked them to check it. i watched the check and found,the filter had not been changed and the oil was dirty. needless to say,i'll never buy from autonation again. btw,i purchased a 2014 ford,from another dealer

2015 F-150 - great truck and wonderful dealership, great experience.

We had such an amazing experience. We dealt with Stevie in internet sales. She was amazing. She went over and above what we expected! Her manager Phil, also helped us so much in getting our purchase approved. I will tell everyone that I know about our experience...just like I will always tell people about the horrible experience at a competitor. Go to Automation South Fort Worth to get a great deal and to be treated like family!!

We dealt with Stevie Landers in the internet department and her manager Phil Smith. They were wonderful!! I received a price quote over the internet, made an appointment and went in to test drive. They gave us a appraisal for my trade. We let them know what price we were comfortable with. I told Stevie what things I needed (heated/cooled seats, back up camera, sunroof)...she found exactly what I wanted. They did show me the current model year as well, but it was out of our price range. We also had a competing dealership that was a horrible experience...this was night and day! Stevie and Phil bent over backwards to make sure we got what we wanted at a price we were comfortable with. This was an amazing experience! I love my Ford F150!!

This store completely ripped me off. I purchased a used car from them. I noticed the front heated seats didn't work as advertised. They agreed to fix them. Over a week of driving back and forth (1hr+ commute). They said finally my car was ready. I drove it for 20mins and it was STILL NOT FIXED! They told me to drive it to another dealership to get it fixed. I waited over an hour and then Doug (the sales guy from auto nation) told me they wouldn't cover the bill to fix the seats "at this point I need to make a business decision". They gave me the run around and then bailed out on their end of the deal. They offer a nice 3 day return policy but then ran me around for over a week which voided those terms. This place is ridiculous and dishonest. Stay away! I hope Doug thought he made a great "business decision" because I promise you I will never deal here again and neither will anybody I know!

My experience was great the salesman that I spoke with was very helpful. He was explained what I wanted and he work with me, and he never pushed me to buy something that I did"t want. He explained all the details and I was in and out with 3 hours. I have enjoyed my experience that I had with the Sales Doug Welch. Thanks again for making car buying experience a success.

No pressure at all to buy. They help you find the car you really want.

Pleasant buying experience. No hassle, no pressure and a great price offer.

The staff was helpful & honored their word unlike other dealerships that I had dealt w/ the same week. They were friendly & attentive. I had bought all of our previous cars from this dealership & made the mistake of venturing out to internet sales that led me to another dealership that was not true to their promise. I was fortunate to inquire about another care that ended up being from this dealership where I had a great experience & bought a new car on Valentines Day!!

FIVE STAR FORD MADE BUYING A CAR VERY EASY. WILL RECOMMEND FIVE STAR TO EVERYONE.

Made a deal on a truck along with a sight unseen trade-in. Drove six hours to complete deal and dealership stuck to the deal, new truck was cleaned and waiting.

Eric Victor, our salesman did an excellent job for us. He was very professional and a pleasure to do business with. I think his attitude and actions is the very reason we bought this car from AutoNation in Fort Worth.

John was a great help. He walked me through everything and answered all question in a i understood them. Everyone was wonderful .

Great experience. as it always is. I will go back.

This was our second vehicle purchase through this dealership. No hassle, no haggle. We told them what we were looking for in regards to vehicle and payments, and they were able to deliver. Would highly recommend.

I recently purchased my second vehicle from Doug Ball...no need for change since he meet all my needs!

Mary Monroe is a very helpful, very professional sales woman, she answered many questions that I had about the vehicle and was very courteous with an airport pickup back to the dealership. Mary made my experience from Cleveland Ohio a comforting, and pleasant purchase, I hope to do further business with her and her dealership in the future, thanks so much!

First off, I got to say, way better experience than I had anticipated. I was searching several Ford dealerships looking for a focus st. I looked all over the place, and if the dealership even had one, they weren't very interested in making a sale. Auto Nation reached out to me because I put in an online inquiry for one. They had a way better option than I had found previously. Long story short, I got EXACTLY the car I wanted, at exactly the price I wanted to pay for it. Truly few dealerships out there where that could happen. Ask for Doug Ball. He'll make sure to get you taken care of.

I love the sales man and the service he gave us and any time I have a question he always answers the phone very happy at auto nation

Salesman did great by finding me my truck. He was on top of everything I was wanting.

I came in to browse the used vehicle section. Mr.Hopkins was very helpful and thorough. I ended up buying a much better vehicle than I expected. He made the entire experience of buying my first ever NEW vehicle one of the most amazing adventures of my life. Many thanks to Mr. Hopkins and the entire staff for helping me to find and purchase my new Ford F150!

Randall Cook took the time to understand all my needs. He went over the vehicles thoroughly to make sure we had a perfect fit for my lifestyle and buidget. Not only was it a breath of fresh air to actually have a saleman LISTEN and not push me , but he did so with care and concern. I have already sent another person to him and he was treated with the same respect level! I will be back to see him and send more to him - I know he will treat people right!

They gave me a great trade in value, didn't pressure us into purchasing a car, worked with us every step of the way. The people give great service! Definitely recommend!

Please with car and service received. They stayed late considering my commute and on a friday evening.

I went next door the Mazda dealership and asked about a low mileage 2014 Mazda 6. I was told that I needed to go next door to the used dealer and walked next door. I thought I was dealing with a Mazda dealer so I had some level of comfort. A BIG MISTAKE. I bought a 2014 with 25,000 miles and paid almost as much as for a new one, but got an 80,000 bumper to bumper extended warranty or so I thought. After 4 emails and as many phone calls in the last week, I have gotten nothing about my extended warranty, no license plates (its been a month), and the 5 year maintenance agreement that was supposed to cover all my maintenance for 5 years, I finally got the paperwork, only to find it just covers a maximum of 10 oil changes in 5 years. I would be crazy to buy that when the dealership is 40 miles roundtrip for me and that is not even a bargain. Now I wonder if the interior and exterior protection was even applied that I paid with the price of the car. If I do not have a refund waiting for me tomorrow, I plan to file legal action, action with the Texas Attorney General, and with the Better Business Bureau in Fort Worth. I suggest anyone with the same problems do the same. Texas is under the Uniform Commercial Code of law. If a business has the mere capacity to deceive a consumer, they are liable for triple damages, as they should be. If these guys take $1000 from 2000 people (I am sure there are more) that is $2 million. I definitely think the Texas Attorney General needs to get busy on this one. [non-permissible content removed]

We had no problem purchasing a car from Randall Cook at AutoNation. He bent over backwards to be sure we found the car that was with in our budget and one that we liked. He returned our emails and calls very promptly. Great service at AutoNation on Campus St. in Fort Worth. :-)

Recently bought a truck at AutoNation Ford South Fort Worth and had a great experience. I was looking for a very specific truck, and they were able to quickly track one down for us. Randall Cook was very professional and extremely helpful in the sale. Thanks AutoNation Ford SFW

I recently relocated from Alaska to our family farm near Whitney, TX. Prior to leaving Alaska I sold my pickup, so I was immediately in the market for a new pickup. I wanted a truck with utility and comfort, therefore I had a good idea of what I was looking for. I totally dislike purchasing a new or used vehicle. I said many times before that I’d rather get a root canal than buy a vehicle. I began my search and just happened to stop in AutoNation South Ft. Worth. We were met by our salesman Mike Culbreth, who immediately started zeroing in what I was looking for and in no time I was test driving the truck that I ultimately purchased. The whole process was enjoyable, primarily because of Mike. He actually made the whole process fun! He helped us through the entire process connecting us with the staff of professionals at AutoNation. I drove away with the vehicle that I was looking for, as well as building a friendship. Overall excellent job to Mike and the staff at AutoNation South Ft. Worth. Dave Smith Whitney TX

Big Thank You! Great experience buying my new car! Doug Welch was the BEST! Thank you to Sam the finance guy for all his help also! If you want a new car go see Mr. Welch he was very knowledgeable and very nice. He helped me choose the perfect car!

Thank you to Mr. Doug Welch for all your help in finding our daughter a car! He helped her understand what she needed and what she could afford to buy I.e.... range rover is not in her budget! LOL! Thanks again Doug!

Chad Johnston made the first time experience so pleasant he went above and beyond to get me what i wanted in a car and the payment affordable and taking his time to explain things i didn't understand

On 9/17/2014 I Saw the a truck I would be interested in on AutoNation South online inventory. Drove into the dealership in my trade-in truck. As i was driving out to think about buying the new truck, I was intercepted buy salesperson Mary M. I drove the truck, liked it and told Mary to call me with the best, no haggle price on the truck and that I only wanted to finance the truck at the best rate over 36 months. Called Marry back and said I liked the Ford. What was the best price net of all incentives and interest rate if I qualified. I agreed to the price so, THE SALES PROCESS FROM HELL began. Got there at 4, told them we had dinner guests at 6:30, Mary assures me no problem. Time stands still when buying any car but this was exceptionally painful. They check out my trade, check out my credit and come back with a written "financial and deal" offer. Mary and I went over the offer and I had questions about the interest rate and trade in allow. Mary said not to worry, good credit rating would get the 1.99 offered and there was an additional incentive from Ford to increase my low trade allowance. No doubt I was feeling the fast talking excuses coming my way. I said, let me be clear. If my credit rating comes back good, the price is this, and I circled it and Mary marked it, the interest rate is...... Mary wrote down 36 mo @1.99% , $3,000 down on my credit card. I said, "this is the deal I am accepting based on my credit rating being good. Mary agreed and said yes. I signed the agreement across from where GSM, Tom A. signed the same page. My credit rating came back very good. I thought the deal I signed and Tom A. signed was done and we just have the documents to complete and I could still make dinner with my wife and company. AT THIS POINT, IT ALL FELL APART!!!! I reminded Mary that we had a clearly understood deal explained by her in writing and signed by Tom A. and me. Mary said that this was an honest dealership and they would stand by the deal and make it right. NOT A CHANCE IN THE WORLD. Apparently Ford offers 1.99% or $2,200 in rebates but not both. I said, I'm out, you guys reneged on the written deal. Mary tells me to just wait and let her excellent finance team work to get me 1.99% from a lender. Good news, they got me 1.99. However because it isn't from Ford, the truck price now goes up an additional $2,200. At this point, I made them an offer including a bed liner for my truck. Tom A., (the man behind the curtain) rejected my offer and counter offered at $500 more than the agreed offer and no bed liner. I wanted the truck, I had been in the process for over 2 hours. I agreed to pay A.'s offer realizing that I'm screwed. Tom A. reneged on a written deal clearly explained, understood and agreed upon by A.'s agent, Mary M. At AutoNation South sales, it is called good work. Overall it was the worst, most horrible car buying experience in my life. Absolutely every bad thing you hear about car buying happened to me. I'm not judging any of these people personally. I am judging their professional conduct on a business level. I found the dealership on 9/17/14, AutoNation South, had poorly trained sales person, unethical and dishonorable GSM tactics. Obviously just my observation and opinion. I called and got the new car manager Steve R. and told him the story on 9/19/14. He said he would look into it. On Monday, 9/22 Steve said Tom A. would agree to split the cost of the bed liner at $200. Apparently, the dealership was loosing over $300 on my truck deal. Not my problem. Tom A. set the price. I asked Steve if the $200 meant I could not tell the truth about this deal in a review. Steve said tell the truth. Here is the bottom line. There are lots of nice reviews about AutoNation South and some of their people here to read. Read the reviews where the deal had some problems. You can risk it and hope your deal is a good deal and buy from this dealership. Or, you can be smart with your money and go to just about any other AutoNation Ford, like the one on Bryant Irvin Rd. and increase you odds of having a much better car buying experience. It has been my experience that Quality, training, integrity, honesty all start at and reflects the dealership GM and GSM. Again, just my opinion and observation. Good car buying.

I had been in the market for a new truck and was pointed to this facility by my financial institution. I'm so glad I was. The car buying process was completely simple and there was none of the typical hassle associated with buying a new car. My salesman, Doug Ball, expedited my purchase and I was in and out of the dealership. I was also given an extremely fair price on my trade in and this only further confirmed how impressed I was with the dealership.

They are definitely worth giving a shot at your business. I purchased a vehicle from "Bankston AutoNation" on Bryant Irving back in 2010. That was a quick, simple, in and out process. That is the reason I went back to offer my business again before I went elsewhere. All in all, the experience was great, I was greeted and helped by salesman Tristan. As for the price it took a little negotiation with Steve the Sales Manager, but I felt I got a sales price that was fair for both me and the dealer on the year, make, and model I purchased brand new. The only thing that irritated me is I felt I was originally under priced for my trade, but I held my ground and with help of Steve and the Finance Officer Sam. They finally got me what I wanted for my trade. In the past I have went to the bank and got pre-approved, but this time I decided to let Sam help me out. To my surprise, he got me an APR with another lender that was better than my personal credit union offered me. The only reason I scored 4 out of 5 stars was due to the low vehicle appraisal on my trade and having to consistently negotiate that price. When its time for me to vehicle shop again, I will definitly stop here first.

Randall was the best salesman ever, no pressure but a huge help in assisting me with the process of buying/leasing a car. He gave me all options and worked his magic. This was the easiest experience in getting a new car I have ever had. Go see him if you are in need of a new vehicle.

After my lease was up (2 years) I turned back to Auto Nation Ford in FTW, Ward P. was there once again to ease the process. I'm happy to convey that my experience with the dealership and staff especially Ward have been the best- hassle free!

Justin bolings my sales person kept me up to date and was low pressure from the beginning. Dealership was good, after having the car 2 days I notice the front end is very squrrelly and the car is road noisy, needs more sound deadner

the dealer was great he covered every thing, and made sure I was clear on each thing.

My dad actually bought the car for my daughter (his grand daughter). We did not intend to buy her a car that day, but when they showed us the 2015 Fiesta with the Sport Package and gave us the price, it was hard to walk away from. We did leave the dealership and went elsewhere, but couldn't find the selection and price to match. We returned to AutoNation Ford South, they threw in the window tint and honored the military discount, the car had 7 miles on it, just perfect for a 16 year old looking to go to college in a couple of years. We had a very pleasant experience buying this car, and it didn't take all day to get the process complete. As I said before we weren't looking to buy a car that day we just wanted to look and see what was available. My daughter is very satisfied with her car and all the blue tooth capabilities. My dad would have wrote this but he doesn't own a computer nor does he want one, he doesn't even own a cell phone, or an ATM card. He is very much old school and knows a good deal when one is offered to him. Thanks, Brett...

This the worst place to buy cars! My son bought a truck from this place. It broke down 5 days after he bought it! Our salesperson was horrible. Bobby did nothing to help my son along with the Manager! I would never buy from this from this place. He has to report to Ft Hood on Sunday the started is messed up along with the fly wheel now! This place is crap! If you want to be ripped off this is the perfect place.

DO NOT BUY ANYTHING from this unprofessional dealership - My son spent over 25,000 dollars for a used truck and on day five it crapped out in a parking lot in Dallas. After spending 3 hours to have it towed to another Ford dealership at midnight, we called the next day to AutoNation Mazda - Ford (on Bryant Irvin Rd) and needless to say they offered us NOTHING. The sales rep did return one of my calls and left a VM stating that since my son bought a warranty it would only cost us $100 deductible to get it fixed (Oh, Starter and fly wheel are shot - on a 2011 truck with 78K miles pretty scary to say the least). I was not asking for the moon, just a little courtesy and understanding. WE have received Nada from the Rep or The Sales Manager who penned the deal. So if you buy a used anything and drive out of the parking lot and anything happens - you will be SOL. And do not think well I spent a lot of money - hey folks it won't matter. I did speak to a sales Manager this morning who had nothing to do with this deal and at least (I do give him credit) he offered a Full Tank of gas to help cover the $100.00 deductible...That is great but now we have to make a 120 mile round trip to get a tank of gas and then re-fill out of pocket when we get back home. Also, my sons truck will be in the dealership (NOT Ft. Worth AutoNation) for a week getting fixed. WE are out $100.00 deductible and about $120.00 for a rental car now. This has been an absolute nightmare that I would have never guessed a dealership of this size would be this un-accommodating to a "customer". I guess they have enough suckers that keep buying from them that they do not need repeat business, because I thought most honest dealerships 'loved' referrals because that's a cheap form of advertising...word of mouth. p.s. This is my first ever negative comment on any business I have ever left - and I have been buying cars for 30 years (so please do not think I do this all the time) PLEASE go anywhere else! To re-cap we have had this car for 5 days before it died and now this is day 8 and its sitting in a dealer's service bay. Never in my life....

They beat the first dealership I went to by $500! I got the best price here. I received excellent service here. I will shop here first next time I buy a car. Thanks!